Purpose of Position:
To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.
Key Accountabilities: Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments. Lead and manage sortation associates and delivery drivers to maintain high performance standards. Conduct daily safety inspections and enforce compliance with safety protocols. Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency. Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics. Track delivery progress, proactively address service issues, and resolve customer complaints. Manage return shipments, cancellations, and resolve delivery discrepancies effectively. Ensure strict adherence to company policies and regulatory compliance standards. Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management. Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows. Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes. Other Duties Performs other duties as required
Qualifications: Bachelor's degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience. Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools. Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively. Required Competencies:
To be determined
Required Skills: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Skilled in word processing and email management Comfortable navigating MS Windows operating system Proficiency with logistics systems and reporting Supervision :
This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager, the immediate Manager/supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team, it involves responsibility for managing and overseeing several sortation reports, ensuring accuracy and efficiency in the sorting process.
Decision Making and Judgment:
General instruction is given for work but there is some choice to depart from, or modify existing procedures or standards if the situation requires. There is some scope to decide or set priorities based on a given situation. Some problem may have to be referred to a supervisor/manager to obtain clarification .
Impact of Errors:
If loads are not dispatched effectively than it could negatively affect customer relations and driver relations.
Delayed completion of sortation may adversely impact other terminals and lead to an increased sorting load at the corresponding dispatch terminal.
Working Conditions: Warehouse or distribution center environment Standing, walking, and lifting up to 50 lbs. Shift work includes early mornings, evenings, and weekends. Follow safety protocols and use PPE Strong attention to detail.
Position Summary:
The Final Mile Logistics Customer Service Coordinator is responsible for managing and ensuring smooth delivery experiences for customers by coordinating and overseeing the final stages of product deliveries. This role involves working closely with logistics teams, delivery drivers, vendors, and customers to troubleshoot issues, track orders, and ensure timely and accurate deliveries. The ideal candidate will have strong organizational skills, an ability to handle high volumes of communication, and a commitment to providing excellent customer service.
Key Responsibilities: Customer Interaction: Serve as the primary point of contact for customers regarding final mile delivery inquiries, providing real-time support and updates. Order Tracking & Monitoring: Track shipments and delivery statuses to ensure timely and successful deliveries; proactively communicate any delays or issues. Issue Resolution: Address and resolve customer issues related to delivery, including handling missed or delayed deliveries, damaged items, and customer complaints. Vendor Coordination: Coordinate with third-party logistics providers and delivery partners to manage delivery schedules and resolve logistical challenges. Documentation & Reporting: Maintain accurate records of delivery details, issues, and resolutions; generate reports on delivery success rates, issue occurrences, and other KPIs. Process Improvement: Identify areas for process optimization and work with team members and management to implement solutions that improve customer satisfaction and delivery efficiency. Communication: Effectively communicate updates on delivery status, service changes, and other relevant information to customers and internal stakeholders. Qualifications: Education: Bachelor's degree in Logistics, Business, or a related field preferred (or equivalent experience). Experience: Minimum 2 years in a customer service role within logistics, transportation, or supply chain, with final mile experience strongly preferred. Skills: Bilingual - French as native language. Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Problem-solving skills with a customer-first approach. Proficiency in logistics software and CRM systems, preferably Salesforce. Ability to work collaboratively across teams and departments. Availability: Willingness to work flexible hours, including weekends or evenings, if necessary, to support customer needs.
Business Development Manager
Job Location: Montreal, QC
Position Type: Full-Time
Shift Hours: Monday to Friday: 8:00am to 5:00pm
Who we are:
From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group of 5 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. Each company within Fastfrate Group has its story, its legacy, and its expertise. Now, under the umbrella of our collective network, these stories converge to form a powerhouse of end-to-end supply chain solutions.
This evolution allows us to offer customers a full suite of asset-based transportation including intermodal LTL and TL, logistics, cross-border, drayage and transload, warehousing, distribution, and final mile B2B and B2C.
What's in it for you: Career development Best in class working environment Friendly team atmosphere Engaged coaches and mentors who will provide guidance Competitive and comprehensive total rewards package including group health and dental benefits and company sponsored retirement savings plan The Opportunity :
We are currently looking for a Business Development Manager to join ourFastfrate Sales team at our Montreal office. This role is responsible for: Generating leads through cold calling, networking and referrals Managing a balanced sales funnel, executing all steps of the sales process from target to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution-based sales approach to drive new business with high end premium customers with high value products Negotiate contracts and rate agreements Develop, execute and monitor strategic and tactical goals to maximize sales, profit and to ensure sales targets are met or exceeded Provide documented activity reports of your sales efforts on a daily, weekly and monthly basis Provide ongoing reporting and analysis, including: territory trending, sales reports/analysis, CRM reports, trade spending analysis, expense reports, etc. Follow all company policies, ethics and company procedures Perform other duties as required What you need to be successful in the role: Post-secondary degree is preferred, but not essential if a candidate has appropriate sales training or experience 2-5 years' experience is required Excellent knowledge of North American transportation modes and customers Extremely organized, flexible, proactive and creative Excellent selling, presentation and communication skills PC competency in PowerPoint, Word and Excel program Strong MS Office skills Strong time management skills Creative and effective problem-solving ability Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment to meet tight deadlines Strong verbal communication skills and interpersonal skills Strong customer service focus Ability to deal with rejection Proven ability to build and maintain strong business relationships Possession of a valid license and a suitable vehicle (extensive travel required) Travel within Alberta / other Provinces and some US travel may be required (25%). How To Apply:
If you are looking to join an industry-leading transportation company, the role of Business Development Manager may be right for you.
No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Fastfrate is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and indigenous peoples. By submitting your resume, you consent Fastfrate. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.
Titre du poste: Business Development Manager
Lieu: Montréal, QC
Type de poste: Temps plein
Horaire: Du lundi au vendredi, de 8 h à 17 h
Qui nous sommes:
À l'origine une entreprise de transport LTL intermodal et routier, Fastfrate s'est transformée en un groupe diversifié de 5 compagnies opérant à partir de 40 terminaux et centres de livraison dernier kilomètre à travers le Canada et jusqu'aux États-Unis. Chaque entreprise du Groupe Fastfrate possède son histoire, son héritage et son expertise. Sous une seule et même bannière, ces histoires convergent aujourd'hui pour offrir des solutions logistiques complètes de bout en bout.
Cette évolution nous permet de proposer à nos clients une gamme complète de services de transport reposant sur nos actifs, incluant le transport intermodal LTL et TL, la logistique, le transport transfrontalier, la traction portuaire (drayage) et le transbordement, l'entreposage, la distribution ainsi que la livraison dernier kilomètre B2B et B2C.
Ce que nous vous offrons: Possibilités d'avancement professionnel Environnement de travail de premier ordre Esprit d'équipe convivial Coaching et mentorat de la part de gestionnaires engagés Programme de rémunération global concurrentiel incluant des avantages sociaux en santé et dentaires ainsi qu'un régime d'épargne-retraite financé par l'entreprise L'opportunité:
Acheminer les opportunités qualifiées aux représentants commerciaux pour assurer leur développement et conclusion Conclure des ventes et atteindre les objectifs trimestriels Rechercher des comptes, identifier les décideurs clés et susciter leur intérêt Collaborer avec les partenaires de distribution pour générer un pipeline et conclure des ententes Réaliser des démonstrations en ligne efficaces auprès des prospects Autres tâches assignées par la direction Ce qu'il vous faut pour réussir dans ce rôle: Expérience en ventes dans le domaine du transport et formation en marketing/vente Minimum 1 an d'expérience pertinente en vente de transport LTL Minimum 3 mois d'expérience en poste similaire Capacité à établir une relation de confiance et à vendre par téléphone Initiative et motivation marquées Personnalité chaleureuse, amicale, positive et calme Excellentes aptitudes en communication orale et écrite Capacité à prioriser les tâches et à travailler de manière autonome Excellente orientation service à la clientèle et courtoisie téléphonique Capacité à gérer des situations complexes Comment postuler:
Si vous souhaitez vous joindre à une entreprise de transport chef de file dans l'industrie, le poste de Business Development Manager pourrait vous convenir.
Veuillez ne pas téléphoner. Nous remercions tous les candidats de leur intérêt, toutefois, seules les personnes sélectionnées pour une entrevue seront contactées. Fastfrate est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi. Nous valorisons la diversité et encourageons les candidatures de toutes les personnes qualifiées, y compris les femmes, les membres des minorités visibles, les personnes en situation de handicap et les peuples autochtones. En soumettant votre candidature, vous consentez à ce que Fastfrate partage cette information au sein de ses divisions afin de vous proposer d'autres opportunités d'emploi correspondant à votre profil.
Comment postuler:
Veuillez ne pas téléphoner. Nous remercions tous les candidats de leur intérêt, toutefois, seules les personnes sélectionnées pour une entrevue seront contactées. Fastfrate est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi. Nous valorisons la diversité et encourageons les candidatures de toutes les personnes qualifiées, y compris les femmes, les membres des minorités visibles, les personnes en situation de handicap et les peuples autochtones. En soumettant votre candidature, vous consentez à ce que Fastfrate partage cette information au sein de ses divisions afin de vous proposer d'autres opportunités d'emploi correspondant à votre profil.
Purpose of Position: The Fastfrate Group is looking for a systems administrator for our Woodbridge, Ontario location. Reporting to the IT Systems Manager, the systems administrator will work with other IT team members to provide day-to-day administration of the company’s computing platforms in a hybrid in-house/cloud hosted environment. The candidate will also participate in planning, deployment, and other systems management activities.
This is a full-time position, on site during regular business hours for most work, with the potential for hybrid work depending on the tasks and projects. There will be rotating weekends where the systems administrator may be on call for emergencies and there will be times when system upgrades and changes will require after-hours or weekend work. The candidate must have the ability to work in a fast-paced environment and be willing to learn and adapt to new technologies within the company.
This job has a structured hybrid work model with 2-3 days per week in the office after the probationary period, plus one on-call weekend day per month.
Key Accountabilities: Manage the company server IT infrastructure (hardware and OS configurations) Server capacity monitoring and planning (including virtual servers) and Azure based cloud platforms Management and support of remote desktop/terminal services Setup and administer server virtualization solutions (VMWare, Hyper-V) Configure and administer Active Directory, GPO , Office 365 Configure and maintain email platforms (Office 365 as well as Microsoft Exchange) Configure and maintain Endpoint Security/Protection servers, end point management, patches, vulnerabilities and updates Deploy automation and scripting to unmatching integration Configure and administer the firewalls, spam filters, MFA (OKTA) and any items related to IT security (including SSL certificates and encryption) Configure and support switches, WLC/Access points, printers/scanners and mobile device management solutions Evaluate and recommend hardware and software upgrades, as well as plan and design future infrastructure growth Maintain systems backups and recovery Assist with Level II helpdesk support as needed Travel to our various locations may be required as well as occasional after hours/weekend work Work with vendors and contractors as needed Other duties as assigned Qualifications: University degree or Technical College certificate in a computer-related field. 3-5 years’ experience as a Systems Administrator in a Microsoft environment. Experience in the Transportation and/or Logistics industry is preferred. Required Skills: Solid experience supporting MS Active Directory, MS Windows, and MS Azure. Infrastructure Management: Hands-on experience managing and supporting IT infrastructure elements including server hardware, storage platforms, UPS, LAN switches, and printing. Solid understanding of VMWare virtualization technology and MS SQL Server installation and configuration. Solid understanding of network monitoring tools and experience working with SAN and NAS (iSCSI, SAS, and Fiber Channel). Understanding of networking protocols and services, including TCP/IP, DNS, DHCP, VPN, SFTP, SSH, etc. Experience with cybersecurity concepts, techniques, and frameworks. Problem Solving: Excellent problem-solving, analytical skills, technical skills, and attention to detail. Desirable Skills: Understanding of BCP/DR planning principles. Advanced Technical Skills: Knowledge of SQL server support or administration; exposure to cloud computing environments; experience with scripting in PowerShell, batch, etc. Knowledge of IT security tools such as SIEM, IPS, PAM, Pen Testing, etc. Microsoft certification would be an asset. Working experience with NVR, CCTV. Supervision: The Systems Administrator will report directly to the Manager of Information Technology. While this role is largely self-directed, the Systems Administrator is expected to work collaboratively with other members of the IT department and cross-functional teams. Supervisory responsibilities may include overseeing the work of junior IT staff or interns as needed, providing guidance and mentorship to enhance their professional development and ensure alignment with departmental goals.
Decision Making and Judgment: This role requires a high level of independent decision making and judgment, especially in the areas of system configuration, troubleshooting, and proactive maintenance. The IT Systems Administrator must assess and prioritize system issues and user requests to ensure stable and secure operations. Decisions regarding the deployment of new technologies or upgrades, as well as responses to potential security threats, must be made considering organizational impact, cost, and benefit. Regular consultation with the IT Systems Manager and relevant stakeholders is essential for strategic decisions. Impact of Errors:
Errors in this role can have significant impacts, including system downtime, data loss, security breaches, and financial costs. It is crucial that the IT Systems Administrator meticulously plans and executes system changes and maintenance to minimize risks. A failure to properly manage and protect system integrity can lead to operational disruptions affecting the entire organization. The Systems Administrator must ensure that all system backups, disaster recovery processes, and security protocols are rigorously maintained and regularly updated to mitigate potential errors.
Thank you to all applicants, however, only those under consideration will be contacted.
The Fastfrate Group is one of Canada’s largest privately held supply chain providers with coast-to-coast facilities and services. Our group expertise encompasses the entire supply chain including intermodal (LTL and FTL), highway (LTL and FTL), logistics, cross-border (LTL and FTL), drayage, transload, warehousing, distribution, and final mile B2B and B2C deliveries.
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Purpose of Position:
The Terminal Manager is responsible for the overall leadership, performance, and operational management of the transportation terminal. This role ensures that all freight, personnel, and facility operations meet safety, service, cost, and compliance expectations. The Terminal Manager will lead and mentor a team of supervisors, drivers, and support staff while driving continuous improvement, customer satisfaction, and efficient execution of daily activities.
Key Accountabilities: Operations Management:
Oversee daily terminal operations, including dispatch, dock functions, inbound/outbound freight, and route planning to ensure timely and accurate service. Leadership & Team Development:
Manage and develop terminal staff; recruit, train, schedule, and mentor employees to meet performance targets and foster a positive team culture. Safety & Compliance:
Ensure all terminal activities comply with federal, provincial/state, and company safety standards. Maintain and enforce safety programs and participate in audits. Customer Service:
Serve as the primary point of contact for regional customers. Resolve service issues and ensure delivery standards are met or exceeded. Performance Monitoring:
Track KPIs including on-time performance, cost per shipment, claims, productivity, and equipment utilization. Provide reporting and make data-driven decisions. Budget & Cost Control:
Manage terminal budget and expenses. Identify areas of cost savings while maintaining service quality. Facility Oversight:
Ensure the terminal and its equipment are clean, safe, well-maintained, and compliant with regulations. Other Duties Performs other duties as required
Qualifications: 5+ years of transportation, logistics, or terminal management experience (LTL or parcel preferred) Strong leadership skills with a track record of managing cross-functional teams Solid understanding of DOT, FMCSA, or provincial transportation regulations Excellent organizational, problem-solving, and communication skills Ability to work flexible hours as needed (early mornings, evenings, weekends) Post-secondary education in logistics, business, or related field preferred Proficiency in logistics software, TMS, Microsoft Office Suite
To be determined
Required Skills: Exceptional interpersonal skills Strong attention to detail Good communications skills (written and verbal) Strong self-discipline and initiative Creative and effective problem solving ability Ability to work with minimal supervision
Purpose of Position:
The Regional Operations Manager is responsible for providing strategic and operational leadership across multiple sites within the Central Ontario region. The purpose of this role is to ensure the effective execution of logistics and transportation operations, optimize regional performance, and uphold service quality, safety, and compliance standards. By leading cross-functional teams, driving continuous improvement, and aligning regional activities with corporate objectives, the Regional Operations Manager plays a critical role in achieving customer satisfaction, operational efficiency, and business growth.
Key Accountabilities: Oversee day-to-day operations across multiple terminals within the Central Ontario region (e.g., Barrie, Pickering, Orilla, Hanover etc.). Lead, coach, and develop terminal managers and supervisors to drive accountability, engagement, and continuous improvement. Monitor operational KPIs including delivery performance, on-time departures, cost control, safety, compliance, and customer service. Drive operational excellence through structured audits, process standardization, and root cause analysis for service failures. Ensure compliance with company policies, transportation regulations, and safety standards (e.g., CVOR, WSIB, MTO). Collaborate with cross-functional teams including HR, Finance, and Customer Success to resolve escalations and support growth initiatives. Implement and oversee corrective action plans tied to performance issues, investigations, or regulatory audits. Maintain strong working relationships with clients, partners, and key stakeholders to ensure service expectations are met or exceeded. Lead regional planning for seasonal volume spikes, expansion initiatives, or contingency scenarios (e.g., weather, network disruptions). Track and manage labor spend, asset utilization, fleet maintenance, and facility standards within budgeted parameters.
Other Duties Performs other duties as required
Qualifications: 5+ years of senior logistics, transportation, or distribution operations experience, with at least 2 years in a multi-site leadership role. Strong understanding of regional transportation dynamics and labor environment within Southwestern Ontario. Proven leadership, team building, and conflict resolution skills. Solid knowledge of transportation compliance (CVOR, Hours of Service, safety audits). Ability to manage in a fast-paced, deadline-driven environment with competing priorities. Exceptional communication, organizational, and analytical skills. Proficiency with logistics technology platforms (TMS, GPS/Fleet tools, reporting systems). Willingness to travel frequently within the region. Post-secondary education in Business, Supply Chain, or related field preferred. Proficiency in logistics software, TMS, Microsoft Office Suite
Required Skills: Exceptional interpersonal skills Strong attention to detail Good communications skills (written and verbal) Strong self-discipline and initiative Creative and effective problem-solving ability Ability to work with minimal supervision
Purpose of Position:
To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.
Key Accountabilities: Oversee daily sortation and dispatch functions to ensure accurate, on-time shipment processing and final-mile delivery execution. Provide leadership to sortation associates and delivery drivers, fostering a culture of safety, accountability, and operational excellence. Conduct routine safety audits and ensure strict adherence to company policies, OSHA regulations, and transportation compliance standards. Monitor labor utilization and performance metrics to achieve and exceed Parcels Per Hour (PPH), Cost Per Piece (CPP) and other key operational KPIs. Analyze Leader Standard Worksheets (LSW) data to measure labor efficiency, identify opportunities for productivity improvements, and optimize workforce allocation. Perform detailed sort analysis to identify bottlenecks, optimize sort flow, and improve overall throughput efficiency. Optimize delivery route planning based on real-time volume data, fleet capacity, and historical performance trends. Manage delivery tracking, proactively resolve service disruptions, and handle escalated customer inquiries with professionalism and urgency. Oversee the resolution of return shipments, cancellations, and delivery exceptions to minimize service failures and improve customer satisfaction. Lead operational onboarding for new clients, ensuring alignment on service-level agreements and readiness for go-live operations. Take ownership of new customer launches, ensuring shipments are accurately routed and delivered to the correct destinations. Supervise delivery drivers to verify that all deliveries are made to the correct locations in compliance with customer requirements. Generate daily terminal scanning exception reports to ensure Return Delivery Logs (RDLs) are completed as requested by management. Collaborate with terminal managers across locations to coordinate multi-terminal onboarding, resolve cross-functional issues, and drive efficiency improvements. Ensure full compliance with internal protocols and external regulatory requirements across all dispatch and delivery activities. Prepare and submit comprehensive daily operational reports (dispatch logs, vehicle maintenance/wash records, shift summaries) to senior leadership. Work cross-functionally with internal stakeholders to streamline workflows, implement process improvements, and support strategic initiatives led by terminal leadership. Other Duties Authorize and approve forklift and walkie operator licenses by administering and evaluating both practical and written examinations to ensure operator competency and safety compliance.
Qualifications: Bachelor's degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience. Strong Understanding of Canadian Postal Code (FSA) System to be able to manually process shipments from Origin-Destination Combinations during power or system outages. Forklift Licensed and Experience a requirement. Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools. Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively. Required Skills: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Skilled in word processing and email management Comfortable navigating MS Windows operating system Proficiency with logistics systems and reporting Supervision : This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager, the immediate Manager/supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team, it involves responsibility for managing and overseeing several sortation reports, ensuring accuracy and efficiency in the sorting process.
Working Conditions: Warehouse or distribution center environment Standing, walking, and lifting up to 50 lbs. Shift work includes early mornings, evenings, and weekends. Follow safety protocols and use PPE Strong attention to detail.
Purpose of Position:
To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.
Key Accountabilities: Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments. Lead and manage sortation associates and delivery drivers to maintain high performance standards. Conduct daily safety inspections and enforce compliance with safety protocols. Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency. Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics. Track delivery progress, proactively address service issues, and resolve customer complaints. Manage return shipments, cancellations, and resolve delivery discrepancies effectively. Ensure strict adherence to company policies and regulatory compliance standards. Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management. Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows. Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes. Other Duties Performs other duties as required
Qualifications: Bachelor's degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience. Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools. Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively. Required Competencies:
To be determined
Required Skills: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Skilled in word processing and email management Comfortable navigating MS Windows operating system Proficiency with logistics systems and reporting Supervision :
This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager, the immediate Manager/supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team, it involves responsibility for managing and overseeing several sortation reports, ensuring accuracy and efficiency in the sorting process.
Decision Making and Judgment:
General instruction is given for work but there is some choice to depart from, or modify existing procedures or standards if the situation requires. There is some scope to decide or set priorities based on a given situation. Some problem may have to be referred to a supervisor/manager to obtain clarification .
Impact of Errors:
If loads are not dispatched effectively than it could negatively affect customer relations and driver relations.
Delayed completion of sortation may adversely impact other terminals and lead to an increased sorting load at the corresponding dispatch terminal.
Working Conditions: Warehouse or distribution center environment Standing, walking, and lifting up to 50 lbs. Shift work includes early mornings, evenings, and weekends. Follow safety protocols and use PPE Strong attention to detail.
