Titre du poste : Gestionnaire de programme, fournisseur de services gérés Lieu : À distance (toutefois, le candidat doit être situé à Montréal) Type de poste : Temps plein
Résumé du poste : Notre client est une société de services-conseils en gestion de la main-d’œuvre détenant une certification de diversité. Nous proposons des programmes de services gérés externalisés à de grandes entreprises clientes dans un environnement hautement technologique. Chez notre client, vous bénéficierez d’un environnement de travail flexible, de la possibilité de développer vos compétences, d’une rémunération et d’avantages sociaux concurrentiels et d’une équipe solidaire et sympathique. Ce poste est une opportunité de travail à distance d’abord. Nous sommes à la recherche d’un gestionnaire de programmes expérimente en soutien aux programmes de main-d’œuvre occasionnelle, dans un modèle de fournisseurs de services gérés (FSG). Le candidat idéal est bilingue (anglais et français) et possède des compétences en gestion d’initiatives complexes de dotation en personnel, en développement des relations avec les entreprises clientes et en assurance de la bonne exécution des stratégies et des opérations relatives à la main-d’œuvre et de l’excellence opérationnelle. Ce poste exige une combinaison d’expertise opérationnelle, d’administration, de gestion des parties prenantes, de gestion des fournisseurs et de compétences analytiques pour apporter un soutien à la stratégie de ressources externes de l’entreprise cliente. À titre de gestionnaire de programme, vous serez chargé de superviser les solutions de main-d’œuvre, d’assurer le respect de la conformité et de fournir des services cohérents et de haute qualité aux entreprises clientes.
Principales responsabilités :
Gestion de programme : Superviser les opérations quotidiennes du programme de FSG, en veillant au respect des politiques et procédures, des objectifs des entreprises clientes et des ententes de niveau de service (ENS). Collaborer avec les entreprises clientes pour définir les objectifs du programme, les mesures des rapports et les stratégies d’amélioration continue. Gérer et superviser de bout en bout le cycle de vie de la main-d’œuvre occasionnelle, y compris la gestion du cycle de vie des demandes, les exigences d’intégration et de départ des fournisseurs et les ressources. Collaborer avec les fournisseurs, les contractuel et les équipes internes afin de garantir la satisfaction efficace et opportune des besoins en main-d’œuvre occasionnelle. Surveiller les tendances de la main-d’œuvre pour dispenser des conseils sur l’optimisation des coûts, le développement du programme et l’atténuation des risques.
Gestion des relations avec les entreprises clientes : Agir en tant que principal point de contact pour les entreprises clientes, en établissant et en entretenant des relations solides afin d’assurer la satisfaction et la fidélisation au programme. Procéder à des examens réguliers des activités afin de communiquer le rendement du programme, les principales réalisations et les domaines à améliorer.
Gestion des fournisseurs et des parties prenantes : Établir et maintenir des relations solides avec les agences de dotation en personnel et d’autres partenaires externes. Agir en tant que point de contact principal pour les parties prenantes du programme, en répondant aux préoccupations et en résolvant rapidement les problèmes.
Rapports et analyses : Générer et analyser les rapports sur les indicateurs de rendement clés (IRC) tels que le délai de placement, les taux de conformité et les économies de coûts. Utiliser les perspectives fondées sur les données pour recommander des améliorations des processus et des solutions innovantes aux entreprises clientes. Préparer des mises à jour de statut régulières et des présentations pour les cadres supérieurs et les parties prenantes du programme.
Amélioration des processus : Déterminer les possibilités de simplifier les flux de travail, d’accroître l’efficacité et d’améliorer l’expérience globale des entreprises clientes. Mettre en œuvre les meilleures pratiques et contribuer à l’élaboration des politiques et des lignes directrices du programme.
Direction d’équipe : Diriger et encadrer une équipe de coordinateurs ou de spécialistes, en favorisant une culture de collaboration et de rendement élevé. Dispenser une formation sur les outils des FSG, les exigences de conformité et les meilleures pratiques afin d’assurer la réussite du programme.
Gestion de la conformité et des risques : Veiller au respect des lois et règlements en matière d’emploi, des politiques et procédures propres aux entreprises clientes et des politiques des entreprises relatives à la main-d’œuvre occasionnelle. Atténuer les risques associés à la gestion de la main-d’œuvre grâce à une documentation rigoureuse et au respect des cadres de gouvernance.
Technologie et systèmes : Utiliser les systèmes de gestion des fournisseurs (SGF) et d’autres outils pour gérer les opérations liées aux ressources externes. Connaître les plateformes technologiques. Assurer la formation et le soutien des utilisateurs internes sur les SGF et les processus du programme.
Qualifications : Formation : Baccalauréat en administration des affaires, en ressources humaines ou dans un domaine connexe (ou expérience équivalente). Expérience : Au moins trois (3) années d’expérience en gestion de programmes de FSG, de dotation en personnel ou de ressources externes. Connaissance des systèmes de gestion des fournisseurs (SGF) tels que SAP Fieldglass, Beeline ou des plateformes similaires, un atout. Connaissance des modèles de prestation de services de FSG et du secteur de la dotation en personnel.
Compétences linguistiques : Parfaitement bilingue en anglais et en français (à l’oral et à l’écrit).
Aptitudes et compétences : Solides compétences en organisation, en gestion du temps et en gestion de projet. Solides compétences en écoute et en présentation. Excellentes aptitudes à la communication et aux relations interpersonnelles. Esprit analytique et capacité d’interpréter des données et de prendre des décisions éclairées. Capacité de travailler sur plusieurs initiatives et livrables à la fois. Connaissance des lois régissant l’emploi et de la réglementation relative aux ressources externes. Maîtrise de la suite Microsoft Office (Excel, Pivot Tables), PowerPoint, Word). Capacité de collecter, d’organiser, d’analyser et de diffuser des données. Capacité d’influencer l’expansion des programmes et des marges. Maîtrise des outils liés aux SGF (systèmes de gestion des fournisseurs) tels que Beeline, SAP Fieldglass ou des plateformes similaires.
Environnement de travail : Modèle de travail à distance le candidat doit être située à Montréal, au Québec, en raison d’une exigence de l’entreprise cliente. Il peut être nécessaire de faire preuve de souplesse pour se rendre sur le site de l’entreprise cliente ou apporter un soutien à différents programmes, en fonction des besoins du programme. Le travail est effectué dans le fuseau horaire de l’Est. **** Position Title: MSP Program Manager– Contingent Workforce Location: Remote (however candidate should be located in Montreal)
Job Summary: Our client is looking for a Diversity Certified Workforce Management Advisory Firm. We deliver outsourced managed service programs to large corporate clients in a highly technological environment. At our client, you will enjoy our flexible work environment, the ability to grow your skills, our competitive compensation and benefits, and our supportive and fun team. This position is a remote-first opportunity. We are seeking an experienced Program Manager with experience in supporting contingent labor programs, in a Managed Service Provider (MSP) model. The ideal candidate will be bilingual in English and French and skilled at managing complex staffing initiatives, fostering client relationships, ensuring the smooth execution of workforce strategies and operations, and ensuring operational excellence.
Qualifications: Bachelor’s degree in business administration, Human Resources, or a related field (or equivalent experience). 3+ years of experience in MSP, staffing, or contingent workforce program management. Familiarity with Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, or similar platforms would be a plus. Familiarity with MSP service delivery models and staffing industry. Fully bilingual in English and French is required (verbal and written).
The Opportunity: Procom is seeking a seasoned professional to join our team as a Senior Technical Recruiter. Procom is one of North America’s leading staffing and contract workforce services providers.
This role provides the opportunity to: Work in a collaborative Recruitment team that supports the efforts of the business by conducting the complete recruitment life cycle. Build a foundation for long-term career growth in a growing, entrepreneurial professional services firm.
The Role: Procom is seeking a Senior Technical Recruiter with a proven track record in information technology sourcing and screening to join our team. The existing team, compensation structure and volume of requirements provide a great opportunity for any Technical Recruiter that is looking for a fast-growing organization.
Job Responsibilities: Manage the candidate recruitment life cycle from sourcing to placement within the job order delivery cycle on assigned and unassigned roles. Exceed monthly targets associated with submissions, client submissions and placements and exceed monthly gross margin targets. Deliver quality candidates to Account Managers that align with client expectations through continuous learning of new roles and technologies. Lead intake calls with clients and guide the conversation for necessary details to enhance knowledge of job and submission requirements for assigned roles. Develop and maintain relationships with Prospective, Active and Placed candidates for open and pipeline positions and provide high quality, white glove service. Build and maintain a strong and active personal brand through LinkedIn presence, networking and attendance at relevant industry networking events. Coach and develop Associate and Technical Recruiters to overcome job order challenges and develop strong search strategies. Back up to Team Lead/Manager for leadership tasks. Able to work effectively onsite and remotely and hit monthly quotas. Engage with Manager and team members collaboratively in the office to work through common job scenarios and coach peers through routine scenarios. Participate in training and shadowing Associate and Technical Recruiters. Lead by example for team and to answer advanced level questions.
Skills and Knowledge Required: 5+ years of experience in the IT Staffing industry and experience in using cutting edge recruitment methods and tools A desire to deliver the best quality candidate in a high pressured and time sensitive environment. Proven experience working within a team and creating positive work environment and communication. A track record of proactively developing relationships with passive and active candidates using a variety of methods, including cold calls, emails and referrals. Proven ability to utilize internal and online databases to source and identify candidates for current and future needs. Ability to deconstruct client job requirements into a targeted candidate search strategy. Knowledge of the Software Development Life Cycle (SDLC) and related IT terminologies. Working experience with an applicant tracking system (Bullhorn, etc.) A positive attitude and strong commitment to providing our clients and consultants' excellent service. Excellent written and oral communication skills that will enhance internal communication as well as delivering an above average presentation of candidates. University Degree or relevant experience Ability to handle pressure and meet deadlines.
What’s in it for you? Working at Procom, you will have a significant impact on your candidates lives and the community, but you will also be rewarded with: Flexible work/life balance options - Hybrid office policy Competitive base salary and uncapped earning potential Generous vacation and sick day policy Comprehensive health benefits package Subsidized gym membership Leaders who support your development through coaching and mentorship Ability to make a difference and lasting impact on people’s lives Work in a fun, dynamic, collaborative, and high-performing team
The Opportunity: Are you a dynamic sales leader in the staffing industry with a passion for driving growth? Procom’s Edmonton office is seeking a seasoned sales leader to lead a team of talented Staffing Account Managers, and spearhead client acquisition and revenue expansion efforts in the Edmonton market.
This role demands strategic leadership and strong sales ability as you will be responsible for growing and leading our Account Management team and strategically expanding our Edmonton business.
About Procom Procom is a Canadian-owned, privately held firm established in 1978. One of North America’s leading IT staffing and contract workforce services providers, Procom is one of the largest Canadian staffing firms and has an established presence in all major Canadian markets.
The Role: You will oversee the Edmonton market, managing a team of Account Managers and driving revenue growth through customer acquisition and expansion. Your mandate will be to work with the account management team to continue growing the contract staffing business within the Edmonton branch, grow the market, as well as build a high performing account management team.
Lead a team of Account Managers, ensuring they have the necessary resources to perform effectively. Active participant in large client opportunities, helping Account Managers to close more business. Sales management including setting sales quotas, developing effective account plans, mentoring, coaching, and performance management. Lead the Edmonton market by driving sales initiatives while partnering closely with Recruiting and Client Services to align efforts. Build a collaborative environment across functions to ensure a seamless client experience and reinforce a positive, high-performance culture within the branch. Hire and grow the sales team to continue to expand in the Edmonton market. Oversee daily operations, including sales call planning, CRM management, and account allocation. Oversee office operations, including facilities management, onboarding/offboarding, budget management, and employee communications. Act as a point of contact for local issues, manage team coverage during absences, and handle employee inquiries regarding commissions, compensation, and quotas. Participates on the Western Leadership Team, led by the Vice President and contributes to the overall management and success of the region.
Skills and Knowledge Required: Previous leadership experience in the staffing industry. A track record of meeting or exceeding ambitious sales targets. Proven sales expertise in lead generation, discovery, qualification, and value-based selling within the staffing industry. Experience mentoring junior talent, fostering team growth and succession planning. Comfortable in setting goals, communicating expectations and holding team members accountable. Able to articulate Procom’s values and culture to clients, team members, and stakeholders. Committed to compliance and ensuring that all sales operations adhere to company and legal guidelines. Strong financial acumen and ability to analyze profitability, set goals, and develop customer pricing. Demonstrated ability to build relationships, set expectations, and resolve conflicts. Bachelor's degree in business, marketing, or a related field preferred.
What's in it for you? Working at Procom, you will have a significant impact on your candidates lives and the community, but you will also be rewarded with: Highly competitive base salary and bonus/commission structure Significant upside potential to grow income Ability to make a difference and lasting impact on people’s lives Comprehensive health benefits package Flexible work/life balance options – Hybrid office policy Free gym membership Generous vacation and sick day policy Work in a fun, dynamic, collaborative, and high-performing team
Location This role is based in downtown Edmonton, AB on a hybrid basis.
The Opportunity: We’re expanding the team! Are you a tech savvy salesperson? Our “product” is unique. People are our product. Procom provides the people, projects, and outsourced solutions to help clients meet their IT objectives. We are seeking a seasoned professional to join our team as an Account Manager. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both us and our clients.
This role provides the opportunity to: Work in a collaborative Sales team that supports the efforts of the business by partnering with local client to support their workforce solution needs and meet their IT objectives. Build a foundation for long-term career growth in a growing, entrepreneurial professional services firm.
The Role: Procom is seeking an Account Manager with a proven track record in information technology sales to join our team. The existing team, compensation structure and roster of clients provide a great opportunity for any Account Manager that is looking for a fast-growing organization.
Job Responsibilities: Responsible for the full sales cycle in an effort to attract new long-term clients. Generate revenue by successfully engaging and building long term relationships with local clients. Partner with the Recruitment team to develop well written and compelling candidate presentations to showcase and highlight the match between the sourced talent and your client's requirements. Establish excellent peer relationships with internal stakeholders to solve problems, gain cooperation and build trust and support within the team environment. Act as a trusted advisor with the local community and provide advice on market conditions, market rates and the benefits of our services. Identify and adapt to changing market conditions, skills and clients based on current or changing conditions and learn how to react quickly to the change. Prioritize the key tasks and responsibilities of the role and be able to quickly zero in on the critical tasks while still accomplishing the goals within the role. Open to continuous learning and seeking feedback and advice when faced with new or challenging situations.
Skills and Knowledge Required: Demonstrated Professional Sales experience, a minimum of 2 years within the staffing industry. Ability to develop and foster solid business relationships. Proven experience working within a team and creating positive work environment and communication. A track record of proactively developing relationships with new clients using a variety of methods, including cold calls, emails and referrals. A positive attitude and strong commitment to providing our clients and consultants' excellent service. Excellent written and oral communication skills that will enhance internal communication as well as delivering an above average presentation of candidates. University Degree or relevant experience Ability to handle pressure and meet deadlines.
What's in it for you? Working at Procom, you will have a significant impact on your candidates lives and the community, but you will also be rewarded with: Flexible work/life balance options – Hybrid office policy Competitive base salary and uncapped commission structure Generous vacation and sick day policy Comprehensive health benefits package Cell phone reimbursement Leaders who support your development through coaching and mentorship Ability to make a difference and lasting impact on people’s lives Work in a fun, dynamic, collaborative, and high-performing team
Merchandise Space Planner On behalf of our client in the Retail sector, Procom is seeking a Merchandise Space Planner. Merchandise Space Planner - Role The Space Excellence Centralized Services Planner is responsible for providing centralized services to support core Space Planners in delivery of MRS-related planograms and category floor plans (when required), and for designing and delivering planograms and category floor plans for Merchandising and broader organizational Strategic initiatives while continuing to evolve ways of working through optimized processes and documentation. Merchandise Space Planner - Responsibilities Responsible for creation and management of all Modular Relay Schedules, on behalf of core Space Planners, ensuring all milestones and related statuses, risks and mitigation plans are tracked and communicated to cross-functional stakeholders and work package owners, with follow-up and escalation where required. Attends key MRS-related meetings (pre-planning, kickoff, walkthrough) capturing relevant meeting notes. Provides quality control and administrative services to core Space Planners by conducting quality checks, ensuring document control, and completing system finalization of checked-in planograms and category floor plans. These includes any related communications and follow-up, standards validation, and management of change requests. Provides Level 1 store support and CA technical support for issues related to category floor plans and/or planograms. Tracks all intakes/support tickets ensuring timely follow-up and communication. Resolves simple issues when possible; triages complex issues to appropriate core Space Planner and/or cross-functional resources for research and root cause analysis when needed. Tracks defects and institutes corrective actions related to process, ways of working, and reporting as needed. Actively supports Merchandising and broader organizational Strategic initiatives requiring analysis and/or modifications to category and/or modular space, including intake and assessment of requests, scoping, preparation of hand-off documents, and liaising with Core Space Planner or 3rd party vendor support where necessary. Communicates and produces outputs that reflect strong business acumen and capacity to manage multiple priorities. Draws insights from data and translates into action, with an ability to negotiate and influence decisions. Maintains working knowledge of market, category, brand, and consumer trends in order to provide insights during planogram build process. Actively engages in process improvement to identify and action enhancements to Space Excellence efficiency, quality, and cross-functional ways of working. Merchandise Space Planner - Must Have Skills Minimum Education Required: College Certificate or Diploma Minimum Years of Experience Required: 1 - 2 years JDA Floor Plan and Space Planning experience and expertise Strong analytical & business acumen Ability to effectively communicate, negotiate, and influence Strong team player Strong Project Management skills Proficient in Microsoft Office Suite Ability to manage multiple priorities and adapt accordingly Merchandise Space Planner - Desired Skills JDA Certification (Considered an Asset) Merchandise Space Planner - Start Date ASAP or 2 weeks’ notice Merchandise Space Planner - Duration 6 months - There are many opportunities within the company that this position can grow into a full-time role. Merchandise Space Planner - Location Onsite – Mississauga #J-18808-Ljbffr
On behalf of our client, a leading provider of reliable, full-featured, and competitively priced connectivity solutions, Procom is seeking a dynamic and dedicated professional to join their team as a Software Development Manager (Embedded). This is a permanent, full-time position based in Markham, Ontario, Canada (onsite).As the Software Development Manager (Embedded), you will be responsible for overseeing the development of embedded products and leading a team of embedded software engineers. Reporting to the VP of Engineering, you will play a pivotal role in driving product releases forward and ensuring the timely delivery of high-quality products. This role requires a hands-on approach to software development, technical leadership within projects, and effective collaboration with cross-functional teams.ResponsibilitiesLead and manage software projects covering embedded software development.Provide technical leadership within projects, guiding teams of 10-15 developers.Develop system specifications and provide technical guidance to ensure project schedules and objectives are met.Assume responsibility for all code in the systems or modules involved, ensuring high quality and adherence to standards.Collaborate with cross-functional teams, including Hardware Manager, VP Engineering, VP Marketing, Product Management, Service and Support, Sales, COO, CEO, etc.Identify real issues versus unnecessary delays in product releases and propose solutions.Stay up-to-date on technical areas and industry trends to drive innovation.Deliver annual performance reviews for team members, fostering their growth and development.Skills/ExperienceBachelor’s degree in Electrical/Computer Engineering or equivalent.Minimum of 10 years of embedded software development experience.At least 5 years of experience leading/managing embedded software teams.Extensive experience with embedded Linux development and fluency in C/C++.Strong understanding of networking protocols, such as TCP/IP and UDP.Good working knowledge of embedded and real-time systems.Excellent problem-solving and diagnostic skills in a fast-paced environment.Strong communication skills to effectively liaise with team members and stakeholders.Willingness to work onsite full-time in Markham, Ontario, Canada.Start DateAs soon as possible.Applying to Software Development Manager (Embedded) @ ProcomBe the first to be notified about new Software Development Manager (Embedded) jobs in Markham, Ontario. #J-18808-Ljbffr
Site Reliability Engineer Procom is seeking a Site Reliability Engineer for a contract role with one of our clients in the financial sector. Job Details: As a Site Reliability Engineer, you will be responsible for delivering automated solutions to complex problems. Responsibilities: Design, develop and support technical solutions that automate agent deployments. Provide input to automation policy, standards and processes. Promote re-use and adoption of solutions across teams through demos and coaching. Ensure all automations are compliant with SLF security directives and policies. Create automation playbooks and companion documentation as references, to help the team understand the logic and contents of the automated task. Identify opportunities for automation and guide on effective ways to implement. Educate others on the use of automation tools and best practices. Always operate in strict compliance with security and change management directives. Must Have Skills: Passion and thought leadership for innovation and automation. 3-5 years’ experience in automation development (Ansible specifically). Hands-on experience using automation tools such as Ansible, scripting, Python. Hands-on coding experience in Java is a plus. Hands-on experience working in containers/Kubernetes. Experience and understanding of monitoring and log ingestion tools. Solid business and technical acumen, with demonstrated agility in learning and ability to become comfortable with unfamiliar business areas or technologies. Strong relationship management and consulting skills. Solid written and verbal communication skills. Start Date: ASAP Assignment Length: 6-month initial contract, likely extension beyond. #J-18808-Ljbffr
Merchandise Space Planner On behalf of our client in the Retail sector, Procom is seeking a Merchandise Space Planner. Merchandise Space Planner - Role The Space Excellence Centralized Services Planner is responsible for providing centralized services to support core Space Planners in delivery of MRS-related planograms and category floor plans (when required), and for designing and delivering planograms and category floor plans for Merchandising and broader organizational Strategic initiatives while continuing to evolve ways of working through optimized processes and documentation. Merchandise Space Planner - Responsibilities Responsible for creation and management of all Modular Relay Schedules, on behalf of core Space Planners, ensuring all milestones and related statuses, risks and mitigation plans are tracked and communicated to cross-functional stakeholders and work package owners, with follow-up and escalation where required. Attends key MRS-related meetings (pre-planning, kickoff, walkthrough) capturing relevant meeting notes. Provides quality control and administrative services to core Space Planners by conducting quality checks, ensuring document control, and completing system finalization of checked-in planograms and category floor plans. These includes any related communications and follow-up, standards validation, and management of change requests. Provides Level 1 store support and CA technical support for issues related to category floor plans and/or planograms. Tracks all intakes/support tickets ensuring timely follow-up and communication. Resolves simple issues when possible; triages complex issues to appropriate core Space Planner and/or cross-functional resources for research and root cause analysis when needed. Tracks defects and institutes corrective actions related to process, ways of working, and reporting as needed. Actively supports Merchandising and broader organizational Strategic initiatives requiring analysis and/or modifications to category and/or modular space, including intake and assessment of requests, scoping, preparation of hand-off documents, and liaising with Core Space Planner or 3rd party vendor support where necessary. Communicates and produces outputs that reflect strong business acumen and capacity to manage multiple priorities. Draws insights from data and translates into action, with an ability to negotiate and influence decisions. Maintains working knowledge of market, category, brand, and consumer trends in order to provide insights during planogram build process. Actively engages in process improvement to identify and action enhancements to Space Excellence efficiency, quality, and cross-functional ways of working. Merchandise Space Planner - Must Have Skills Minimum Education Required: College Certificate or Diploma Minimum Years of Experience Required: 1 - 2 years JDA Floor Plan and Space Planning experience and expertise Strong analytical & business acumen Ability to effectively communicate, negotiate, and influence Strong team player Strong Project Management skills Proficient in Microsoft Office Suite Ability to manage multiple priorities and adapt accordingly Merchandise Space Planner - Desired Skills JDA Certification (Considered an Asset) Merchandise Space Planner - Start Date ASAP or 2 weeks’ notice Merchandise Space Planner - Duration 6 months - There are many opportunities within the company that this position can grow into a full-time role. Merchandise Space Planner - Location Onsite – Mississauga #J-18808-Ljbffr
