SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.
DUTIES & RESPONSIBILITIES:
Customer Service • Greet customer promptly and gather prescription information according to Standard Operating Procedures • Perform duties in priority according to Role assigned on Role Assignment Schedule • Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy • Set realistic customer expectations as to wait times and effectively communicate the time to the customer • Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures • Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist • Draw customer attention to literature or information as required • Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner. • Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures • Managing customer inquiries both in person and over the phone • Adhere to all confidentiality and privacy requirements
Administration • Receive new and repeat prescription orders in accordance with Standard Operating Procedures • Prepare and submit orders (e.g. medications, OTC's, special orders) with the exception of controlled drugs and narcotics • Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary • Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary • Manage incoming faxes according to Pharmacy Standards of Practice • Assist pharmacist in coordinating call backs • Identify patients who are candidates for pharmacy services where appropriate and provide administrative support to the Pharmacist • Contact physicians’ offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation • Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner • Generate reports as required
Front Shop Merchandising Duties • Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product • Assist with opening/closing the lock and leave panels/gates • Assist in removing and replacing patient education and health-related signage
Prescription Workflow • Assist in prescription preparation to company's standards and professional services • Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records • Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection • Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete • May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist • Accept written prescription or refill requests from customers in person or via telephone • Accurately enter and maintain appropriate data within the applicable Pharmacy systems • Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators as required • Ensure prescriptions are prioritized correctly in accordance with workflow • Gather pertinent communication pieces for inclusion with prescription
Inventory Management • May be required to perform inventory management, under the direction and supervision of the pharmacist • Maintain proper storage of medications within the pharmacy according to 5S principles • Ensure stock bottles are put away in accordance with established workflow • Maintaining perpetual inventory system in Kroll and Health Watch Next Generation/Delta • Ensure regular replenishment of pharmacy drugs and supplies i.e. BTC and special order • Unpack and receive pharmacy totes inside pharmacy in a secure environment • Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist • Put away received pharmacy inventory in appropriate location in accordance with established workflow • Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box) • Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided • Ensure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating procedures • Management of preferred generic product e.g. PGL or DSP • Perform cycle counts in accordance with Standard Operating Procedures-
General/Other • Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship • Maintain professional image (dress code) and conduct at all times • Promote marketing programs as appropriate and required • Regularly read and action/implement view communication vehicles (e.g. Communication Binder, Communication Board) • Ensure proficiency with Pharmacy Systems • Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-laws • Comply with all established loss prevention policies and procedures • Maintaining cleanliness of work space according to 5s principles
Skills & Qualifications • High School Diploma • Diploma from a Pharmacy Assistant credited course preferred • Previous Pharmacy Experience preferred • Retail Experience an Asset • Exceptional customer service skills with a talent for building customer loyalty • Effective communication skills • MS Office • Effective organizational skills, ability to multi task • Problem Solving Skills • Strong attention to detail
Physical Requirements • Ability to lift up to 50 pounds • Ability to climb ladder • Ability to bend and stretch to stock shelves The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Assistant Front Store Manager page is loaded Assistant Front Store Manager Apply locations: 1500 Avenue Rd, Toronto, ON, M5M 3X2 Time type: Full time Posted on: Posted 25 Days Ago Time left to apply: End Date: February 6, 2025 (4 days left to apply) Job requisition id: R2000531676 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important? SUMMARY: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. DUTIES & RESPONSIBILITIES: OPERATIONS: Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability. Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom. To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity. Ensures staffing levels are adequate to effectively operate the business. HUMAN RESOURCES: Complies with Human Resources Standards. To help with hiring in conjunction with the FSM, hires and/or supports hiring for all departments, excluding Pharmacy. Maintains wage administration within SLPH guidelines. Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values. QUALIFICATIONS: Planning, Judgement and Decision Making. Planning and preparation for Inventory Management. Use judgment and decision-making skills to control expenses. Provides effective leadership and ongoing mentorship and ensures development of all staff. Efficient time management skills. Able to prioritize activities quickly in response to changing initiatives. Effective organization and planning skills. EXPERIENCE: Previous retail management experience. Demonstrated ability to drive the business, led by example and support corporate programs. Works effectively with management team. Superior interpersonal, coaching and communication skills. Business and financial acumen. Relationship builder with key internal and external agencies. Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. #J-18808-Ljbffr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
SUMMARY:
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management:
Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations:
Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications:
Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed #J-18808-Ljbffr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Location: Southcentre Mall - Calgary, AB
Why this role is important?
Don't miss this opportunity to join one of the top pharmacy teams in Canada! We were the first SDM store to open a Pharmacy Care Clinic in the country and are proud to provide an amazing place to work. We offer flexible scheduling, a positive culture, and the ability to accelerate your professional growth. Apply today!
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Our Pharmacy Care Clinics provide the opportunity for you to practice patient care in a clinic environment while still providing support with dispensary and pharmacy workflow activities. In return, we offer: a competitive compensation package, supportive work environment, and flexible scheduling options. If we haven't sparked your interest, there are even more reasons to consider joining our team. In addition to the benefits already mentioned, we also offer:
Continuous in-house training and education. An employee discount program A LEAD program for pharmacists interested in becoming future Associate-Owners License Reimbursement Employee benefits and matching contributions towards a Registered Retirement Savings Plan (RRSP)
Some of your day-to-day responsibilities will include: Patient assessments to prescribe new medications/ extend existing medications Travel Health Consultations Chronic Disease Management via medication reviews Administration of medications by injection. Point of Care screening/swabs Providing lab requisitions and interpreting lab results Collaboration with other HCPs to establish circles of care for patients Counselling patients on prescription medication use Dispensary and pharmacy workflow activity
To be successful in this role, we require: Alberta Pharmacist License Additional Prescribing Authorization (APA) certification or currently pursuing certification. Injection Certification required. Additional accreditations are an asset (e.g., CDE, CRE CTH, etc.) Knowledge of HealthWATCH® pharmacy software an asset Superior customer relations skills and a strong sense of professionalism Excellent communication and interpersonal skills Strong problem-solving skills including the experience formulating and executing action plans
If you're excited about the opportunity to work in a dynamic, driven, and supportive environment that values your skills, talents, and contributions, we'd love to welcome you aboard!
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important? SUMMARY: Are you a dedicated pharmacist looking for an opportunity to live and work in one of the most breathtaking locations in Canada? The Okanagan region offers a perfect blend of career growth and lifestyle balance, surrounded by serene lakes, rolling vineyards, and picturesque mountains.
What We’re Looking For: We’re searching for a passionate, customer-focused Pharmacist who is ready to make a positive impact on the health and wellness of the local community. If you bring compassion, professionalism, and a drive to support patients, this is your chance to work in a role that truly makes a difference.
DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur
Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed
Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways everyday.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.
Why is this role important?
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur
Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important? SUMMARY:
What We’re Looking For: We’re searching for a passionate, customer-focused Pharmacist who is ready to make a positive impact on the health and wellness of the local community. If you bring compassion, professionalism, and a drive to support patients, this is your chance to work in a role that truly makes a difference.
DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur
Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed
Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Location: Whistle Stop Mall - Wetaskiwin, AB
Why is this role important?
Shoppers Drug Mart is looking for pharmacists who are passionate about patient care and making a difference. As a member of our team, you'll work in a dynamic environment alongside a group of like-minded professionals who share your commitment to patient care.
We offer: a competitive compensation package, supportive work environment, and flexible scheduling options. If we haven’t sparked your interest, there are even more reasons to consider joining our team. In addition to the benefits already mentioned, we also offer: · Continuous in-house training and education · An employee discount program · A ‘LEAD’ program for pharmacists interested in becoming future Associate-Owners · License Reimbursement · Employee benefits and matching contributions towards a Registered Retirement Savings Plan (RRSP)
Some of your day-to-day responsibilities will include: · Patient assessments to prescribe new medications/extend existing medications · Travel Health Consultations · Chronic Disease Management via medication reviews · Administration of medications by injection · Point of Care screening/swabs · Providing lab requisitions and interpreting lab results · Collaboration with other HCPs to establish circles of care for patients · Counselling patients on prescription medication use · Dispensary and pharmacy workflow activity
To be successful in this role, we require: · Bachelor of Science in Pharmacy · Alberta Pharmacist License · Additional Prescribing Authorization (APA) certification or currently pursuing certification · Injection Certification required · A minimum level C First Aid certification · Additional accreditations are an asset (e.g., CDE, CRE, CTH, etc.) · Knowledge of HealthWATCH® pharmacy software an asset · Superior customer relations skills and a strong sense of professionalism · Excellent communication and interpersonal skills · Strong problem-solving skills including the experience formulating and executing action plans
If you're excited about the opportunity to work in a dynamic, driven, and supportive environment that values your skills, talents, and contributions, we'd love to welcome you aboard!
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important? SUMMARY: To manage resources of the Beauty department in order to maximize and achieve sales targets.
The ideal Beauty Manager will: Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust
DUTIES & RESPONSIBILITIES: SALES EXPECTATIONS: Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets Sells to customers and coaches / mentors staff in selling skills Ensures sales maximized through developing effective sales techniques Ensures staff achieve productivity objectives
CUSTOMER SERVICE: Always put the Customer first and provides superior customer service Monitors and communicates CSI survey results and objectives with team members Actively models the desired behavior with eClienteling to provide superior customer service Books appointments for events and manages annual incremental event schedule Promotes products through marketing and encourages use of the PC Optimum program Ensures staff are trained to beauty sales standards
TEAM LEADERSHIP: Mentors, coaches, trains, and motivates staff Creates an environment where “selling is fun” Prepares performance appraisals in association with Front Store Manager Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values” Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values”
OPERATIONS: Utilizes corporate sales tools to continuously track Sales Ensures Cosmetic Operating Standards are in place Identifies “peak hours” and schedules shifts accordingly
QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decision making when dealing with issues related to customer’s needs This position requires the ability to act upon tasks and goals outlined by management Develops a yearly plan for personal development Work in conjunction with the Associate-Owner and Front Store Manager
EXPERIENCE: Sales experience with a proven track record of achieving sales goals Cosmetic experience Effective verbal and written communication skills Customer service oriented Previous experience in leading a team
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. At Shoppers Drug Mart®/Pharmaprix®, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart®/Pharmaprix® network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed
Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
