At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Reporting directly to the Vice President, Category Management, the Category Director manages the various product categories, to ensure appropriate mix of product to maximize sales and margin dollars at Shoppers Drug Mart (SDM) stores. The Category Director identifies marketing and product related program partnership opportunities with vendors, negotiates product cost and payment terms to maximize margin dollars to generate revenue and increase market share. Category Management is at the heart of all we do. A strategic part of our organization, Category Management at Shoppers drives our front store business with innovative house brands, unique marketing opportunities, powerful supplier relationships, and exclusive brands. You will apply entrepreneurial, consulting, management and analytical skills on a daily basis, while executing and delivering real outcomes that drive the bottom line. We are execution and results focused, and reward our people with a chance to learn, try new things, take more responsibility and get things done. Duties: Meets with existing and potential vendors to maintain a current knowledge of new product offerings and promotions, assess category performance and growth relative to SDM and competitors, refine current strategies and develop and implement additional strategies to attract and motivate customer purchases, realize maximum profitability, grow market share, and increase customer loyalty. Monitors product mix listing to ensure timely acquisition of products, appropriate replenishment, suggest changes in purchasing and provide solutions to minimize the impact of backorders. Negotiates with vendors to secure cost effective acquisition costs, more efficient packs, unique and competitive promotional opportunities including first to market initiatives and exclusive listings, in addition to securing revenue funding for SDM marketing initiatives (i.e. PC Optimum, Flyers, Marketing campaigns) and inside programs. Review and monitors listing and product changes to ensure accurate and timely processing, protect the integrity of all product related data and ensure all administrative requirements are completed and processed as required. Negotiates, schedules and implements timely promotional events to build consumer awareness and generate sales. Manages and monitors funds in/out accounts to ensure the revenue and spend accounts balance and accurately reflect the results of the category. Liaises with the Planogram team to develop and publish annual updates for all plan-o-grams to ensure the item assortment and shelf presentation remains current and best reflects the anticipated market trends. Oversees workloads and provides staff supervision to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices. Provides guidance, motivation, and performance review including hiring and terminating employees, to maintain and enhance competency levels, identify future training requirements and achieve goals to increase performance. Skills and Experience: This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships. Requires an ability to apply concepts and theories to improve functions or units. Manages a function or unit by focusing on achievement of objectives. Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty. Provides solutions by using imaginative approaches where constructive thinking and innovation are required. Utilizes decision making skills to achieve specific organizational objectives with consideration given to their impact on other work groups. Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles. Advanced negotiation, persuasive and communication skills to secure favourable category plans. Advanced understanding of quality standards relative to merchandising, marketing and promotional practices and procedures. Computer skills to produce effective reports, documents and presentations. Communicates with clarity, verbally and in one on one or group situations, or over the telephone. Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required. Education & Job Knowledge: Post secondary education equivalent to a Bachelor's degree in Retail, Marketing, Merchandising or equivalent. Experience: 5-7 years of retail, merchandising, marketing experience. Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #J-18808-Ljbffr
Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? At Shoppers Drug Mart (SDM), we're dedicated to being Canadians' trusted source for health, beauty, and convenience. As part of the larger Loblaw Companies Limited family, we're also leading the way in digital innovation with Loblaw Digital. We're on a mission to make shopping easier and more rewarding for Canadians. Reporting to the VP, Category Management with a dotted line to the VP, SDM Digital, the Category Director, eCommerce will lead our Online Exclusive business within SDM's rapidly growing eCommerce platform. This is a unique opportunity to shape the digital customer experience and drive significant growth for Shoppers eCommerce. The successful candidate will have a strong understanding of our online customers and will lead the curation of an eCommerce assortment that provides excitement for our customers and growth for our business. You'll be responsible for developing and executing data-driven strategies to expand into new categories, optimize category performance, identify emerging trends, and leverage digital merchandising and marketing tactics to drive sales and profitability. What You'll Do: Lead the development and execution of category plans for the Online Exclusive strategy, aligning with overall SDM and Loblaw Digital targets. Identify and refine strategies to attract and motivate customer purchases, realize maximum profitability, grow market share, while increasing customer loyalty. Analyze market data, customer insights, and competitor activity to create unique and competitive promotional opportunities, including first to market initiatives and exclusive listings. Negotiate with vendors to secure the best possible product selection, pricing, and promotional opportunities for our online customers. Secure revenue funding for SDM marketing initiatives (i.e. PC Optimum, Flyers, Marketing campaigns) and other programs. Present plans and results to senior leaders and cross-functional teams to gain buy-in, gather insights, and move the initiative forward. Collaborate closely with cross-functional teams, including SDM Category, Digital Merchandising, Marketing, and Supply Chain, to ensure seamless go-to-market execution of category plans. Monitor and analyze category performance, identifying areas for improvement and implementing corrective actions to maximize results. Stay ahead of the curve on emerging trends and digital innovations within the eCommerce landscape. Lead and mentor a direct report, fostering a high-performing team environment that encourages growth and delivers exceptional results. What You'll Need: A deep understanding of the retail market and a proven ability to build and scale new businesses. Strong analytical skills with the ability to translate data into actionable insights. Exceptional negotiation skills, with a proven track record of building strong vendor relationships that deliver revenue-generating outcomes. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. Proven ability to influence others through building effective and collaborative relationships in a complex, multi-faceted environment. A proactive, entrepreneurial, and results-oriented mindset, with a strong sense of ownership and accountability. Strong leadership abilities, with a passion for developing and motivating a team to achieve ambitious goals. Comfortable working with ambiguity, balancing multiple priorities, and independently problem-solving. 7-10 years of retail, merchandising, or marketing experience, and experience working with eCommerce teams. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #J-18808-Ljbffr
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Director, Clinic and Specialty Programs, Specialty Health Network Shoppers Drug Mart Specialty Health Network (SHN) supports SDM retail stores to provide the best patient care to patients who require specialty drugs. We deliver patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, training/support and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders. Scope Reporting to the Senior Director, Specialty Programs, the Director, Clinic and Specialty Programs, leads a unique agnostic patient support program and a specialty clinic and pharmacy. The director is responsible for overseeing the strategic, budgetary, and operational activities of a patient support program across multiple pharmaceutical partners. The director is a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. The director drives continued company growth and profitability through retail-oriented strategies. The director leads a high-performance program team that is innovative, accountable, responsive, and customer-focused. The director is also responsible for overseeing the operations and staff at an SHN specialty clinic. The director is responsible for driving enterprise share of the Specialty Pharmaceutical market, by driving strategy, growth and profitability of the clinic. The Director leads and champions change, thinks innovatively on how best to operate the clinic in partnership with the physicians. Within this role, you will have the opportunity to liaise with targeted clients and partners, including preferred pharmacy networks, Patient Support Program providers, Pharma manufacturers, and HCP’s/KOL’s, to expand commercial opportunities and exceed partner expectations for Specialty Program performance at store level. This role is based at the Shoppers Drug Mart Specialty Health Network office located in Mississauga and requires travel to the clinic site located in Calgary. What you will do: Establish and deliver Business Plan targets Provide strategic direction and recommendations to enhance existing programs and drive efficiencies Ensure program and customer-service excellence Partner with clients to influence key decisions and optimize programs Lead client presentations and proposal development Ensure ongoing profitability of portfolio of programs Assess and develop improvement plans for Program Management Provide strategic direction during RFPs and negotiation of new contracts Lead a team of people managers and/or individual contributors, supporting their professional growth and development Responsible in partnership with the Business Intelligence Team to develop meaningful insights leveraging program data for the client Manages clinic resources and labour to cost and productivity targets Supervises disaster recovery and operational contingency plans for the clinic Oversees workloads and provides staff supervision at the clinic to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices What you will need: Direct experience in the specialty pharmaceutical industry and/or with patient support programs An extensive knowledge of the Canadian healthcare system 7+ years account management experience and/or previous pharmaceutical experience or equivalent Minimum of 5 years of people or team management experience Proven customer relationship and/or account management skills with direct client interaction Strong financial acumen and hands-on budget management experience Strong organizational, communication, and presentation skills University degree or equivalent industry-related experience. Business, healthcare professional designation and/or post-graduate degree an asset Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #J-18808-Ljbffr
SUMMARY: To manage resources of the Beauty department in order to maximize and achieve sales targets. The ideal Beauty Manager will: Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust DUTIES & RESPONSIBILITIES: SALES EXPECTATIONS: Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets Sells to customers and coaches / mentors staff in selling skills Ensures sales maximized through developing effective sales techniques Ensures staff achieve productivity objectives CUSTOMER SERVICE: Always put the Customer first and provides superior customer service Monitors and communicates CSI survey results and objectives with team members Actively models the desired behavior with eClienteling to provide superior customer service Books appointments for events and manages annual incremental event schedule Promotes products through marketing and encourages use of the PC Optimum program Ensures staff are trained to beauty sales standards TEAM LEADERSHIP: Mentors, coaches, trains, and motivates staff Creates an environment where “selling is fun” Prepares performance appraisals in association with Front Store Manager Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values” Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” OPERATIONS: Utilizes corporate sales tools to continuously track Sales Ensures Cosmetic Operating Standards are in place Identifies “peak hours” and schedules shifts accordingly QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decision making when dealing with issues related to customer’s needs This position requires the ability to act upon tasks and goals outlined by management Develops a yearly plan for personal development Work in conjunction with the Associate-Owner and Front Store Manager EXPERIENCE: Sales experience with a proven track record of achieving sales goals Cosmetic experience Effective verbal and written communication skills Customer service oriented Previous experience in leading a team The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
SUMMARY: To manage resources of the Beauty department in order to maximize and achieve sales targets. The ideal Beauty Manager will: Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust DUTIES & RESPONSIBILITIES: SALES EXPECTATIONS: Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets Sells to customers and coaches / mentors staff in selling skills Ensures sales maximized through developing effective sales techniques Ensures staff achieve productivity objectives CUSTOMER SERVICE: Always put the Customer first and provides superior customer service Monitors and communicates CSI survey results and objectives with team members Actively models the desired behavior with eClienteling to provide superior customer service Books appointments for events and manages annual incremental event schedule Promotes products through marketing and encourages use of the PC Optimum program Ensures staff are trained to beauty sales standards TEAM LEADERSHIP: Mentors, coaches, trains, and motivates staff Creates an environment where “selling is fun” Prepares performance appraisals in association with Front Store Manager Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values” Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” OPERATIONS: Utilizes corporate sales tools to continuously track Sales Ensures Cosmetic Operating Standards are in place Identifies “peak hours” and schedules shifts accordingly QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decision making when dealing with issues related to customer’s needs This position requires the ability to act upon tasks and goals outlined by management Develops a yearly plan for personal development Work in conjunction with the Associate-Owner and Front Store Manager EXPERIENCE: Sales experience with a proven track record of achieving sales goals Cosmetic experience Effective verbal and written communication skills Customer service oriented Previous experience in leading a team The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
SUMMARY: The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. DUTIES & RESPONSIBILITIES: OPERATIONS: Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity Ensures staffing levels are adequate to effectively operate the business HUMAN RESOURCES: Complies with Human Resources Standards Hires and/or supports hiring for all departments, excluding Pharmacy Maintains wage administration within SLPH guidelines Conducts probationary reviews for new hires and annual staff performance reviews Manages staff performance through ongoing coaching, action planning, and follow-up Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values FINANCE: Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report Meets period, quarterly and annual targets Sets individual goals for departments to motivate employees and ensures goals are met Develops and executes strategies to improve business efficiency at the store QUALIFICATIONS: Planning, Judgement and Decision Making Planning and preparation for Inventory Management Use judgment and decision making skills to control expenses Provides effective leadership and ongoing mentorship and ensures development of all staff Efficient time management skills Able to prioritize activities quickly in response to changing initiatives Effective organization and planning skills EXPERIENCE: Previous retail management experience for a minimum of 5 years Demonstrated ability to drive the business, lead by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills Strong business and financial acumen Strong relationship builder with key internal and external agencies
SUMMARY: Administer all accounting, payroll, benefits, POS/MMS and financial requirements to support achieving store(s) objectives. DUTIES & RESPONSIBILITIES: ACCOUNTS PAYABLE ACCOUNTS RECEIVABLE SALES: Reconciles daily sales Ensures daily deposits appear in the bank account in a timely manner EXPENSES: Audits allocation of expenses to ensure correct accounts are charged PAYROLL: Reviews WFM Payroll Summary Report against the Payroll Preview in Ceridian Ensures payroll is processed every two weeks Employee Benefit Administration Ensures that employee personal data is accurate in Ceridian Updates Cosmetic Commissions Database for Cosmetic Daily Sales Analysis Provides FSM with Cosmetic Commissions data to be entered in WFM Ensures T4s are requested and balanced before CRA deadline GENERAL: Prepares SA Period End Binder with required documents, reviews and forwards to Associate Reviews period end cash reconciliation Completes the inventory day web forms Completes filing as required and organization of office set-up Ensures employee personnel file is maintained with all required documentation Performs other internal audit controls as required Perform other duties as required FPO: Submits weekly financial process optimization (FPO) webforms to Central Office: QUALIFICATIONS: Basic knowledge of bookkeeping and accounting processes WORKING CONDITIONS: Ability to work flexible shifts and meet deadlines
SUMMARY: To manage resources of the Beauty department in order to maximize and achieve sales targets. The ideal Beauty Manager will: Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust DUTIES & RESPONSIBILITIES: SALES EXPECTATIONS: Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets Sells to customers and coaches / mentors staff in selling skills Ensures sales maximized through developing effective sales techniques Ensures staff achieve productivity objectives CUSTOMER SERVICE: Always put the Customer first and provides superior customer service Monitors and communicates CSI survey results and objectives with team members Actively models the desired behavior with eClienteling to provide superior customer service Books appointments for events and manages annual incremental event schedule Promotes products through marketing and encourages use of the PC Optimum program Ensures staff are trained to beauty sales standards TEAM LEADERSHIP: Mentors, coaches, trains, and motivates staff Creates an environment where “selling is fun” Prepares performance appraisals in association with Front Store Manager Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values” Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” OPERATIONS: Utilizes corporate sales tools to continuously track Sales Ensures Cosmetic Operating Standards are in place Identifies “peak hours” and schedules shifts accordingly QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decision making when dealing with issues related to customer’s needs This position requires the ability to act upon tasks and goals outlined by management Develops a yearly plan for personal development Work in conjunction with the Associate-Owner and Front Store Manager EXPERIENCE: Sales experience with a proven track record of achieving sales goals Cosmetic experience Effective verbal and written communication skills Customer service oriented Previous experience in leading a team The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
SUMMARY: To manage resources of the Beauty department in order to maximize and achieve sales targets. The ideal Beauty Manager will: Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust DUTIES & RESPONSIBILITIES: SALES EXPECTATIONS: Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets Sells to customers and coaches / mentors staff in selling skills Ensures sales maximized through developing effective sales techniques Ensures staff achieve productivity objectives CUSTOMER SERVICE: Always put the Customer first and provides superior customer service Monitors and communicates CSI survey results and objectives with team members Actively models the desired behavior with eClienteling to provide superior customer service Books appointments for events and manages annual incremental event schedule Promotes products through marketing and encourages use of the PC Optimum program Ensures staff are trained to beauty sales standards TEAM LEADERSHIP: Mentors, coaches, trains, and motivates staff Creates an environment where “selling is fun” Prepares performance appraisals in association with Front Store Manager Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values” Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” OPERATIONS: Utilizes corporate sales tools to continuously track Sales Ensures Cosmetic Operating Standards are in place Identifies “peak hours” and schedules shifts accordingly QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decision making when dealing with issues related to customer’s needs This position requires the ability to act upon tasks and goals outlined by management Develops a yearly plan for personal development Work in conjunction with the Associate-Owner and Front Store Manager EXPERIENCE: Sales experience with a proven track record of achieving sales goals Cosmetic experience Effective verbal and written communication skills Customer service oriented Previous experience in leading a team The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
SUMMARY: To manage resources of the Beauty department in order to maximize and achieve sales targets. The ideal Beauty Manager will: Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust DUTIES & RESPONSIBILITIES: SALES EXPECTATIONS: Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets Sells to customers and coaches / mentors staff in selling skills Ensures sales maximized through developing effective sales techniques Ensures staff achieve productivity objectives CUSTOMER SERVICE: Always put the Customer first and provides superior customer service Monitors and communicates CSI survey results and objectives with team members Actively models the desired behavior with eClienteling to provide superior customer service Books appointments for events and manages annual incremental event schedule Promotes products through marketing and encourages use of the PC Optimum program Ensures staff are trained to beauty sales standards TEAM LEADERSHIP: Mentors, coaches, trains, and motivates staff Creates an environment where “selling is fun” Prepares performance appraisals in association with Front Store Manager Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values” Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” OPERATIONS: Utilizes corporate sales tools to continuously track Sales Ensures Cosmetic Operating Standards are in place Identifies “peak hours” and schedules shifts accordingly QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decision making when dealing with issues related to customer’s needs This position requires the ability to act upon tasks and goals outlined by management Develops a yearly plan for personal development Work in conjunction with the Associate-Owner and Front Store Manager EXPERIENCE: Sales experience with a proven track record of achieving sales goals Cosmetic experience Effective verbal and written communication skills Customer service oriented Previous experience in leading a team The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
