The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Reports to: Engineering Manager About the Team: At AlphaSense, the FinData team is leading the effort to build robust ingestion data pipelines and services that power our platform with fundamentals and reported data coming from various sources. Our diverse Product & Engineering team values innovation, collaboration, and the continuous improvement of our platform. We offer a dynamic work environment where employees can grow and thrive while working on cutting-edge technology that shapes the future of our platform. At AlphaSense, we believe that diverse experiences and perspectives are critical to our success. We are committed to creating an inclusive workplace where all employees feel valued and empowered to be their authentic selves. About the Role: We’re looking for an experienced Senior Software Engineer to join our FinData team. This is an opportunity to work on different challenges at all levels of our stack, designing, implementing, testing, maintaining, and improving features and services. You’ll have the autonomy to own and operate applications and services that you build while focusing on collaborative delivery over independent efforts. Who You Are: 5+ years of software development experience building highly reliable, mission-critical software. A strong foundation in computer science fundamentals, such as algorithmic complexity, asynchronicity, and distributed computing. Good Knowledge on design and architecture concepts. Familiarity with Agile software development processes and software testing. Experience in shipping pragmatic and high quality solutions with a sense of urgency. Ability and desire to work in an open and team-oriented environment. Excitement to learn from and work with experts in other disciplines. Have a strong sense of ownership, a sense of humor and strong collaboration skills. Experience with Python, Typescript, AWS is a plus. A background or interest in financial modeling, financial technology, or capital markets is a plus but not mandatory. What You’ll Do: Designing, building, delivering and operating high-quality (reliable and intuitive to use) software systems, collaboratively with your cross functional team. Belief in uneventful and predictable code releases, and an expectation that they happen many times each day, supported by robust Continuous Integration and Delivery pipelines and extensive test coverage. Keep quality standards high. Ensure steady progress on the roadmap to reach acceptance by Product Management and Design. Participate in design and definition discussions, and in documentation. Through regular collaboration with your Product Management and Design counterparts about requirements, projects, scoping and estimation. Guiding and coaching less experienced developers in their approach to debugging, design and application of various software development paradigms. Building relationships and communicating effectively with other parts of the company (the rest of Engineering, Product Management, Equity Research, Marketing and Sales). For base compensation, we set standard ranges for all US-based roles based on function, level and geographic location, benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range: $135,000 - $165,000 CAD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Apply for this job #J-18808-Ljbffr
Senior Software Engineer I, Identity and Access Management The Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more. Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO. At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Senior Software Engineer on the IAM team, you’ll work to: Build, maintain and support IAM services for all Carta products - login, registration, session, auditing, MFA, OAuth, Permissions, SSO Reinforcing service resiliency, availability, performance and fault tolerance Enable more effective troubleshooting and monitoring in authentication and authorization services Collaborate with teams across the company to solve complex permission problems and address security concerns The Team You'll Work With The IAM (Identity and Access Management) team is a software engineering team that builds services leveraged by Carta’s entire product suite to authenticate and authorize millions of users. We are the gatekeepers of Carta. We ensure that our users can access Carta systems and resources securely with the right level of access. We are a highly impactful, cross-functional team that loves solving problems at scale! About You You have strong technical skills, are excited by projects that create scale, and enjoy working closely with stakeholders across engineering as well as product. You’ve worked in a monolithic environment and have felt the pain as organizations grow. Ideally, you’ve helped transform the monolithic environment to microservices. You have 5+ years of backend, or full-stack software development experience working as an individual contributor. You have experience designing, developing, and deploying scalable, secure, production-quality products with Service Oriented Architecture (SOA) and microservices. You have expertise in web security (cryptography, authentication, access control), security standards (e.g. SAML, OAuth, and OpenID Connect), and data governance. You are familiar or willing to learn our technology stack: Python, ReactJS, AWS, Kubernetes, Docker, Helm, CircleCI, Datadog, gRPC. You enjoy learning and are highly collaborative. Whether you are familiar with some or all of the technologies above, we encourage you to apply. Our team consists of people who are happy to help you learn everything you need to be successful at Carta. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. Apply for this job Please note the listed location for this role is Waterloo, Ontario, Canada. #J-18808-Ljbffr
Toronto Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM channels. Kepler prides itself on being a great place to work. In fact, we’re proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients. We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face. We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company. We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it. The DS&A Senior Analyst (SA) plays a critical role in ensuring client and company success, designing sophisticated measurement plans, measuring digital campaign performance, assisting with tracking tag implementation and QA, and developing deep insights to drive performance. This is a hybrid role within the DS&A Data Practice – the SA will have the opportunity to lead the client engagement, developing deep relationships with clients and agency partners, in addition to providing data visualization, measurement and analytical support. The position requires strong quantitative aptitude, strong interest and/or experience with client management, business acumen to understand and advance client marketing goals, detail orientation and patience to troubleshoot within the latest ad tech platforms, and a desire to be part of a tightly-knit team that’s out to change the industry. What You Will Do: Lead data storytelling efforts, interpreting marketing performance data and crafting a holistic and succinct cross-channel performance story with actionable insights. Present monthly/quarterly performance reports and ad hoc analyses to client stakeholders using dashboards and decks to deliver insights that crisply convey a “why,” “so what?”, and “what’s next?”. Manage client relationships and cultivate an understanding of key business questions and success drivers. Manage and optimize collaboration processes with agency partners to develop monthly/quarterly performance reports. Generate ideas to drive efficiency and client value and help to implement them - through automation and process streamlining. Learn to use measurement and analytics tools used by the team (Google Tag Manager, Google Analytics, Datorama, SQL, etc.) to support reporting, analysis, and process development. Desired Skills and Experience: As this is a hybrid data strategy and client-facing role, there is a range of “ideal” candidates. Strong candidates may have client service experience with a strong desire to build technical/quantitative skills, or they may have marketing analytics background with a passion for data storytelling and a strong desire to build client management experience. If a candidate primarily has a client service background, they should be prepared to demonstrate strong interest, aptitude and relevant experience with data storytelling, marketing measurement, and performance analysis. If a candidate has a marketing analytics background, they should be prepared to demonstrate strong interest, aptitude and relevant experience with direct client communication and relationship management. All candidates should possess many of the following skills/experiences: 1-2 years of experience in paid media/marketing analytics, performance marketing, digital media buying, ad tech, and/or client management. Strong background in data analysis and visualization, with experience working with big data sets, identifying trends and recommendations, and conveying complex performance themes through concise visuals and data storytelling. Experience with visualizing data within online platforms (e.g., Datorama, Tableau, Upper Quadrant). Site Analytics experience preferred but not required (Google Analytics, Adobe Analytics or similar measurement platform). Ability to apply innovative thinking to solve complex client marketing challenges. Demonstrated ability and interest in building relationships – both with clients and partners (i.e. client’s media agency and other partners). Excellent listening, written and verbal communication skills. Effective time management skills – ability to prioritize and meet deadlines. Ability to contribute to fast-paced, entrepreneurial, team-based environment. Some knowledge of programming languages to aid in process automation or analysis is a bonus but not required (e.g. SQL, Google Scripts, Python). Transparency is fundamental to Kepler’s culture. Our compensation strategy is designed to attract, reward, and retain the talented employees that drive Kepler’s growth and success. We aim to offer competitive direct compensation and a rich indirect compensation program that demonstrates the value we place on our employees and their wellbeing. Total Compensation: Healthcare/Dental/Vision Unlimited PTO Group RRSP Contributions $75/mo Wellness Stipend $2,000/yr Annual Tuition Stipend Parental Leave -16 week primary caregiver / 6 week secondary caregiver leave Annual Work From Anywhere 4 weeks per year Kepler is a people first organization. If this role piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others. #J-18808-Ljbffr
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Are you a dynamic alliance professional who is well versed in what it takes to be successful in the Microsoft ecosystem, and has the connections in place to scale the relationship? We're seeking a talented Microsoft Partner Manager candidate to build upon our existing Microsoft partnership and take it to the next level by deepening relationships, creating new ones, and driving revenue growth. You are a dynamic communicator who can appeal to different personalities and what motivates them. You are a relationship builder with strong organizational skills and can hit the ground running. About You You have at least 5 years of partner experience at Microsoft or in the Microsoft partner ecosystem. You have an established existing network at Microsoft which you can leverage from day one to be successful. You understand the ins and outs of driving success in the Microsoft ecosystem, backed by a proven track record of results. Strong communication, negotiation, and presentation skills. Ability to develop and execute strategic plans and initiatives. Excellent problem-solving and analytical skills. Proficiency with Salesforce CRM and sales/partner management tools. Willingness to travel to meet with Microsoft partners and attend industry events. You thrive in a fast-paced, remote-first environment and you enjoy being a team player to those around you. You have strong sales acumen, executive presence, effective time management and organization skills. You are a self-starter focused on building and owning the 360-degree relationship. Excellent enablement and presentation skills. Outcomes Develop, execute, and continuously refine a joint business plan with Microsoft, including setting and achieving strategic objectives and KPIs. Build and maintain strong, collaborative relationships with Microsoft and key stakeholders/teams to ensure alignment and mutual success. Create co-sell strategy, cadence and execution based on proven best practices to drive the Ada brand and trust with Microsoft targeted sales teams in FSI and other industries. Drive revenue growth through joint marketing, sales efforts, and identify new business opportunities that leverage the partnership. Identify, engage in and comply with relevant Microsoft partner programs to maximize dollars, resources, support, and opportunities. Implement enablement and training programs for sales to effectively position and sell with Microsoft. Track, analyze, and report on the performance of the partnership, providing regular updates and insights to both Microsoft and Ada’s leadership teams. Act as the primary point of contact for any partner-related inquiries within the organization. Collaborate with cross-functional teams (sales, marketing, product, etc.) to create compelling partner value propositions, enablement resources, and a product roadmap for any solutions needed to maximize revenue opportunity. Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives. Work closely with Ada’s Partner Marketing team to execute on webinars, events, and other revenue-driving activities. Represent the company at partner events, conferences, and meetings. The expected salary range for this position is $101,000 to $165,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law. At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer: Unlimited Vacation: Recharge when you need to. Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. Wellness Account: Empowering you to invest in your overall well-being and lifestyle. Employee & Family Assistance Plan: Resources to support you and your loved ones. Flexible Work Schedule: Balance your work and personal life. Remote-First, In-Person Friendly: Options to work from home or at our local hub. Learning & Development Budget: Invest in your long-term growth goals and skills. Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. Hands-On with LLMs: Enhance your expertise in leveraging large language models. A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full-time, permanent employees. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us. Apply for this job #J-18808-Ljbffr
Director of Software Development - Platform Your role as Director of Software Development - Platform Reporting to Steve Mercier, Vice-President of Engineering - Platform, you’ll be working on Dialogue’s Integrated Health Platform, and more specifically leading the Platform teams. Some examples of platform capabilities are events systems, authorization systems (ex: openFGA), monitoring and alerting capabilities, k8s clusters for applications and services deployments, etc. Directors of software development at Dialogue put their engineering expertise and management experience towards the success of their teams in delivering solid software products, solutions and technology. You will inspire, support and promote the growth of your team members. Your skills at managing internal and external stakeholders, managing projects, costing and budgeting will be put to good use. You and your teams will join the Platform group in designing and building technically innovative solutions that empower our Integrated Health Platform. In many ways, you will be seen as a Technical Product Manager for the Platform. People who depend on Dialogue for a highly scalable, performant and reliable platform benefit directly from the work you’ll do. You’ll be a primary driver in building a culture with strong engineering values and goals. What you’ll be doing: Lead, mentor, and grow a high-performing platform engineering team while managing performance and career development Foster a culture of collaboration, innovation, and continuous improvement Oversee two ScrumBan teams with tech leads, ensuring timely delivery of high-quality software aligned with company goals Provide architectural guidance, ensuring long-term platform viability and participation in architecture discussions Collaborate with leadership on personnel allocation, project management, and cross-functional initiatives Oversee the DevOps guild, promoting best practices across the engineering organization Stay hands-on enough to coach and mentor team members Define and execute the long-term vision for platform infrastructure and software tools Act as a Technical Product Manager, aligning platform needs with company roadmaps and client commitments Improve engineering velocity and quality using KPIs like DORA and SPACE metrics Ensure platform availability, reliability, and scalability with CI/CD best practices, performance monitoring, and optimization Manage budget and resources efficiently, including cloud infrastructure procurement and cost tracking Oversee security, risk management, and compliance, including authentication, authorization, and bug bounty programs Communicate platform health, progress, and priorities to senior leadership and stakeholders, ensuring alignment across teams We'd love to hear from you if you have: A proven track record of performance in a role with similar responsibilities Strong leadership skills A strong DevOps/SRE mindset coupled with good Agile reflexes (teams are using ScrumBan processes) The ability to process and synthesize information A focus-driven mindset that gets things done and works on what matters Strong communication skills and the ability to adapt to different audiences, including external clients and internal stakeholders Strong interest in technical work and desire to code (fyi, our main techs are Python, Terraform, k8s) A burning desire to have an impact on people’s life Healthcare knowledge is a plus B.S., M.S., or Ph.D. in Computer Science or related technical field a nice to have Please note that as we serve customers across Canada, bilingualism is essential for this position . You may be required to communicate in French and English . At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered! A fully funded benefits plan, including a wellness reimbursement program Unlimited access to a variety of Dialogue’s programs for you and your immediate family 4 weeks of vacation, 9 wellness days and 1 paid volunteer day A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices Access to a custom learning program, including an allocated budget for continuous external training Short and long-term incentive plans (on applicable roles) An optional parental benefits program Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms About Dialogue Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families. When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on: Impact Community Growth Feel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact . Apply for this job #J-18808-Ljbffr
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. #J-18808-Ljbffr
Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. Responsibilities: Help drive enterprise sales by nurturing prospects & supporting Strategic & Enterprise customers Conduct discovery, qualification, technical demos, & proof of value workshops with prospective customers looking to shift to an API-first development culture Handle Postman technical questions or objections & provide solutions or workarounds to address customer needs Understand deeply our customers workflows today & how they can adopt API-first development best practices Share customer feedback with appropriate teams & provide general customer advocacy Remain up-to-date with the competitive landscape, current trends, & challenges in the API market Create proof of concept integrations, tooling, & workflows as needed to support prospective customers Maintain & develop customer sandbox environments & best practices of working with the product Act as a technical intermediary between sales & other teams to best fit our customers needs About You: 6+ years of enterprise sales/solutions engineering experience 2+ years of software development experience Bachelor's degree in Computer Science, a related field, or relevant work experience Customer facing experience & comfortable engaging all levels of technologists including individual developers, QA, product, & engineering leaders Experience engaging senior management & executive audiences to convey Postman's value proposition Capable of forging deep, long-lasting relationships with Enterprise/Strategic customers Strong understanding of APIs, & experience with producing & consuming with APIs across different domains Strong understanding of modern development methodologies & DevOps with an appreciation of the software development life cycle Comfortable with the enterprise SaaS sales process & common security concerns of cloud services Experience executing enterprise sales strategies & sales methodologies like MEDDIC, Challenger Sale, Command of the Message, etc. Excellent listener that seeks to understand what a customer is trying to achieve rather than pre-supposing solutions Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc. Fast learner, excited & willing to learn new technology on an ongoing basis This is a remote role based in Toronto and includes a competitive compensation and equity package. Actual compensation is based on the candidate's skills, qualifications, & experience. What Else? In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Equal Opportunity Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. #J-18808-Ljbffr
At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you. NeuraFlash, a fast growing, innovative consulting/product partner of Amazon and Salesforce, is seeking a Director of Sales and leader to build out and scale our Amazon Connect sales team and practice. This is a great opportunity to build out a best in class sales team and go-to market plan for a very differentiated brand in an incredibly hot space - AI, Amazon and Salesforce. The key responsibility of the role will be to aggressively engage the Amazon Connect and AWS sales and partner team to drive sales opportunities and pipeline. And then to build out a best in class sales organization to support Amazon as we scale. This role will engage and partner with the entire NeuraFlash leadership team across Marketing, Sales, Sales Engineering, Product Management, Managed Services, Services Delivery and HR. Cross-company engagement and collaboration will be essential as the goal is to take advantage of an immense opportunity with Amazon, move quickly and to dominate the Amazon Connect market. With our extensive experience with contact center, AI, bots, digital channels, Amazon Connect, Workforce Engagement, Service Cloud Voice as well as having limited competition, we have everything in place to achieve our aggressive growth goals. The ideal candidate will thrive in an entrepreneurial, high-energy, complex and dynamic environment. We are looking for a proven sales leader, ideally from the contact center/telephony ecosystem, with great drive, strong energy, thought leadership, and initiative to motivate team performance, growth and sales. We are building an awesome company, and this is a very strategic role at NeuraFlash that will be fully responsible for aligning the Amazon Connect sales and growth strategy and defining and implementing plans to achieve sales and Amazon partner objectives. You will work side by side with NeuraFlash’s CEO, SVP of Sales, and marketing team to plan and execute on the key goals for FY2026 and beyond. Key Role Responsibilities: Build and leverage your Amazon Connect Sales network as well as Salesforce (focused on voice) to drive sales and pipeline with Amazon Connect and Service Cloud Voice and, most importantly, help NeuraFlash quickly become the go-to partner for the Amazon Connect team and Amazon customers. Cultivate and expand our awareness and business partnership with Amazon Executives, Account Execs, Amazon Connect Overlays, SEs and Amazon product leadership. Engage and collaborate along with our leadership with the Amazon Connect product and partner team to help with our brand with Amazon and their customers. As we scale the practice, recruit and hire top sales talent to increase our coverage and mind share with the Amazon Connect team. Partner with NeuraFlash’s Director of Marketing to create a strong marketing plan to create high awareness within the Amazon Connect team and marketplace. This includes helping create continuous innovative/differentiated content for Amazon Connect including videos, solution packages, customer win stories, and exciting content. Partner with NeuraFlash’s Director Of Sales Engineering to create a white glove partner sales model with velocity for the Amazon Connect sales team. Partner with NeuraFlash Product Leadership and Marketing team on products, assets and solution packages for Amazon Connect portfolio. Partner with our Amazon Connect/Service Cloud Voice delivery team to establish best practices so we can estimate, deploy, and have strong CSAT on our projects. It’s critical we establish great references early on and then increase with our new logos and land/expand initiatives. Partner with NeuraFlash L&D and HR teams to help with identifying right skills for hiring based on market trends and establish a strong certification plan so we can move up partner levels within Amazon at a brisk pace. Partner with our NeuraFlash Managed Services team to create recurring revenue opportunities within our Amazon Connect customers. Qualifications: Proven ability to create high performing sales teams and lead them to success. Excellent presentation and communication skills. A self-starter that can thrive in a fast paced and dynamic start-up environment. The ideal candidate will have experience in the contact center/telephony space, have an existing Amazon network and been in the Salesforce ecosystem. Salesforce experience (especially Service Cloud) a big plus. 4+ years of Sales Leadership Experience. Willing to travel up to 50% of the time if needed. What’s it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done. Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together. #J-18808-Ljbffr
Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun. We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile. So, lace up your boots and let’s tackle the climb together. We are seeking a highly skilled, consumer experience focused people leader to join our fast-growing and fast-paced organization as the Manager, Consumer Experience . As Manager, Consumer Experience, you will be responsible for delivering a best-in-class, personalized support experience to our consumers and building community amongst our most loyal and engaged fans. You will provide leadership, coaching and mentorship to a team of front-line consumer experience specialists, enabling them to provide customized 1:1 care and support to our consumers in a dynamic multi-channel environment. You will champion the ‘Voice of the Consumer’ across all Riverside Natural Foods brands in the US and Canada, providing insights and guidance to cross-functional teams on case management, product and experience feedback, and brand sentiment. As part of our internal agency team, you will seek out and deliver upon proactive opportunities to engage with our consumers 1:1 as part of our annual marketing plans, enabling connection, community and brand evangelism. This role requires a strong focus on critical-thinking, relationship-building and managing through complexity. The ideal candidate has the learning agility and adaptability to thrive and develop a team in a dynamic environment to deliver an outstanding experience for our consumers. Primary Responsibilities: Oversee the day-to-day operations of the Consumer Experience team, ensuring that all support inquiries are handled in a timely, effective, and empathetic manner. Work closely with other departments (e.g., Brand, Manufacturing, FSQA) to ensure a cohesive and unified approach to consumer service. Oversee and operationalize cross-functional processes for timely and thorough consumer case management, coordinating as required across a diverse group of stakeholders including Brand, Manufacturing, Food Safety and Quality (FSQA), etc. Lead, coach and mentor a team of consumer experience specialists. Act as a point of escalation for complex consumer inquiries, ensuring timely management and resolution of high-priority cases. Analyze data from all consumer contact and social listening touchpoints to identify trends, brand sentiment, and provide actionable recommendations to continuously improve consumer support operations and brand experience. Champion the ‘Voice of the Consumer’ among internal and external stakeholders, ensuring consumer trends, feedback and sentiment are represented in relevant workstreams. Seek out and deliver upon proactive opportunities to engage with our consumers 1:1 as part of our annual marketing plans. Partner with leadership to align consumer experience/support technology needs and vendor selection to key areas of business focus and growth. Reporting Relationships: Reports to the Director, Media & CX. Role Location:
Toronto, ON, Canada. Education & Qualifications: Bachelor's degree or college diploma in a relevant field. 8+ years of experience in consumer experience / consumer service / consumer support. Deep experience managing front-line consumer experience team members. Experience working within Food & Beverage (and/or other similarly regulated categories) preferred. Experience championing the role of Cx with cross functional departments. Skills & Abilities: Leadership experience of a consumer experience/support/service department and team. Demonstrated ownership of the end-to-end consumer experience, with a mindset of providing best-in-class support and continuous improvement. Robust experience managing dynamic and complex consumer support cases, with demonstrated ability to provide timely, effective and empathetic care and resolutions. Proven ability to proactively and reactively build positive consumer sentiment and brand connection in 1:1 communication channels. Deep understanding of managing consumer experience and support within a regulated category. Exceptional interpersonal skills, with a demonstrated ability of building cross-functional relationships with diverse business functions, with a focus on driving collaboration, action and continuous improvement. Working knowledge of cross-functional department industry best practices and requirements (ex. Quality & Safety, Manufacturing, Legal, etc.). Developed understanding of consumer experience/support technology and capabilities, across various channels (ex. ZenDesk, Sprinklr, etc.). Ability to analyze data and use insights to improve team performance, consumer experience, operational efficiency and brand sentiment. Experience leveraging tools for social listening (ex. Sprinklr) and data reporting and analysis (ex. Tableau) would be considered an asset. Robust learning agility, with the demonstrated flexibility, grit and ownership to manage through complex and evolving consumer needs and a dynamic consumer experience landscape. Positive, entrepreneurial spirit with excellent multitasking skills and the ability to deliver under tight timelines and adapt quickly to change. Ability to travel in the USA and Canada as needed. What we expect: Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey. Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way. Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom. Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress. Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you. What We Offer: Values-led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises. Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well. Humility: We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit. Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top. How to Apply: If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button! Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted. #J-18808-Ljbffr
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi , an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. BUSINESS ADDRESS:
100 King Street West, 1 First Canadian Place, Suite 6200, Toronto, ON M5X 1E8 TERMS OF EMPLOYMENT:
Full-time, Temporary LOCATION OF WORK:
Hybrid (Location 1: Employee’s home; Location 2: 1 University Avenue #05-118, Toronto, ON M5J 2P1 Canada) EDUCATION:
Bachelor’s degree in computer science, computer systems engineering, software engineering, or mathematics. EXPERIENCE:
3 years to less than 5 years’ experience as a software engineer. DUTIES: Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models. Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios. Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions. Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases. Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents. Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems. EXPERIENCE AND SPECIALIZATION: Computer and technology knowledge Experience working with a Machine Learning Platform application Hands-on experience in developing and working on generative AI applications in the past Proficiency in designing and maintaining APIs (gRPC, REST, WebSocket, etc.). Familiarity with high-performance database schema design and optimization. Experience with containerized application deployment (Kubernetes). Hands-on experience with major cloud providers (AWS, GCP, Azure). BENEFITS:
Disability insurance, dental insurance, extended medical insurance, group benefit plan (Life & AD & D, Vision, Out of country Employee Assistance Program, Virtual health), option to purchase common shares, monthly employee wellness and communication spending money. Paid parental leave. 15 days paid leave days in Canada. WAGE:
$145,000 to $185,000 per annum, 40 hours per week #LI-DNI Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf #J-18808-Ljbffr
