Job DescriptionJob DescriptionEveryday Banking Advisor (English/Mandarin OR English/Cantonese) Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Mississauga, ON. The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis. DutiesReceive 40-60 inbound calls per shiftDay to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contactContribute to team results by supporting all colleagues to be successful in meeting client needsCultivate and maintain relationships with partners to work as one teamManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsEducate and assist clients with using our clients digital capabilities MUST HAVES:Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).Personal flexibility to work shift work, including weekends.Ability to work on a hybrid schedule (1 day in office per week).Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team. Soft Skills:Ability to work independently, proven time management, organizational and problem-solving skills.Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional toneDigital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns. #TEKbank25Job Type & LocationThis is a Contract position based out of Mississauga, ON.Pay and BenefitsThe pay range for this position is $24.00 - $25.00/hr.Workplace TypeThis is a hybrid position in Mississauga,ON.À propos de TEKsystems et TEKsystems Global ServicesNous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job SummaryThe Bilingual, Sr. Change Management and Training Specialist will lead training, foster adoption of D&A, and implements initiatives to build and engage with the Data & Analytics community.They will be responsible for the training sessions for employees across the organization. They will collaborate with teams across the organization to foster the adoption, the use of analytics tools and implement initiatives to build and engage with the Data & Analytics community: This may include strategizing and organizing events, developing educational materials, and building online communities to facilitate knowledge-sharing and collaboration. They will be expected to proactively keep abreast on industry trends and developments related to D&A, and effectively share this knowledge.Specific ResponsibilitiesCreate and implement change management strategies to roll out changes related to the D&A community ​and enable adoption.Lead the development and execution of communications related to D&A priorities and initiatives​.Lead the development and implementation of communication forums to engage with the D&A community in McKesson Canada​.Plan Strategically and coordinate activities in the D&A community to build engagement, foster knowledge sharing, and grow capabilities​.Develop a learning and training strategy in consultation with HR partners and BU D&A leads to build D&A capability​.Responsible for strategizing and executing the delivery of learning and training activities, including developing a learning calendar, scheduling training sessions, preparing materials, working with facilitators to prepare materials, etc.​Collaborate with stakeholders of McKesson internal sites (e.g., SharePoint) to build and maintain D&A portals material.Collaborate with executive stakeholders and teams across McKesson Canada to prepare them for upcoming changes​.Monitor and respond to questions related to the Canada D&A Hub .Develop strategies to grow the D&A community skills level and advance D&A maturity through learning and engagement​.General ResponsibilitiesDeliver professional internal/external presentations.Acts as the company’s primary resource in his/her area of expertise, providing leadership and direction on all related issues.Promotes cooperation within own team as well as between groups and with other departments.Minimum RequirementsBachelor's degree in Information Management, and/or Computer Science preferred.Minimum 5 years of experience in Data and Analytics space in different capacities.7 + years of demonstrated experience in similar role.Bilingual (English/French).Expertise experience in Project Management​ and performance managementKey CompetenciesChange Management & Adoption​.Strong written and verbal communication skills.Lead and champion change at all levels​.Strong organization and problem-solving skills​.Knowledge of McKesson business​ is an asset.Knowledge of D&A best practices across value chain, D&A knowledge groups and vendors.Experience with supporting Learning, Change Management and Communication.Proven track record of leading or playing a key role in significant projects that have reshaped process and/or organizations.Excellent leadership skills and experience leading matrixed teams.Knowledge of Pharmaceutical industry is a strong asset.Knowledge of Information Architecture, Data Modeling, Reporting and Analytical concept is an asset.McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.________________________________________________________________Résumé du posteLe Spécialiste principal bilingue en gestion du changement et en formation dirigera les activités de formation, favorisera l’adoption de D&A et mettra en œuvre des initiatives pour développer et mobiliser la communauté Données & Analytique.Il sera responsable des séances de formation pour les employés à travers l’organisation. Il collaborera avec les équipes de l’entreprise afin de promouvoir l’adoption et l’utilisation des outils analytiques, et de mettre en place des initiatives pour développer et mobiliser la communauté D&A : cela peut inclure la planification et l’organisation d’événements, la création de supports pédagogiques et la mise en place de communautés en ligne pour faciliter le partage des connaissances et la collaboration. Il devra se tenir proactivement informé des tendances et évolutions du secteur liées à D&A et partager efficacement ces connaissances.Responsabilités spécifiquesCréer et mettre en œuvre des stratégies de gestion du changement pour déployer les initiatives liées à la communauté D&A et favoriser leur adoption.Diriger le développement et l’exécution des communications relatives aux priorités et initiatives D&A.Diriger la création et la mise en place de forums de communication pour interagir avec la communauté D&A chez McKesson Canada.Planifier stratégiquement et coordonner les activités de la communauté D&A afin de renforcer l’engagement, favoriser le partage des connaissances et développer les compétences.Élaborer une stratégie d’apprentissage et de formation en collaboration avec les partenaires RH et les responsables D&A des unités d’affaires pour renforcer les capacités D&A.Définir et exécuter la stratégie de livraison des activités de formation, incluant la création d’un calendrier de formation, la planification des sessions, la préparation des supports, la coordination avec les animateurs, etc.Collaborer avec les parties prenantes des sites internes McKesson (ex. SharePoint) pour créer et maintenir les contenus des portails D&A.Collaborer avec les dirigeants et les équipes de McKesson Canada pour les préparer aux changements à venir.Surveiller et répondre aux questions liées au Hub D&A Canada.Développer des stratégies pour accroître le niveau de compétence de la communauté D&A et faire progresser la maturité D&A par l’apprentissage et l’engagement.Responsabilités généralesPrésenter des exposés professionnels internes/externes.Agir comme ressource principale de l’entreprise dans son domaine d’expertise, en fournissant leadership et orientation sur toutes les questions connexes.Favoriser la coopération au sein de son équipe ainsi qu’entre les groupes et avec les autres départements.Exigences minimalesDiplôme universitaire en gestion de l’information et/ou en informatique (préféré).Minimum 5 ans d’expérience dans le domaine des données et de l’analytique sous différentes fonctions.Plus de 7 ans d’expérience avérée dans un rôle similaire.Bilingue (anglais/français).Expertise en gestion de projet et en gestion de la performance.Compétences clésGestion du changement et adoption.Excellentes compétences en communication écrite et orale.Capacité à diriger et promouvoir le changement à tous les niveaux.Solides compétences organisationnelles et en résolution de problèmes.Connaissance des activités de McKesson (atout).Connaissance des meilleures pratiques D&A dans la chaîne de valeur, des groupes de connaissances D&A et des fournisseurs.Expérience en soutien de l’apprentissage, de la gestion du changement et de la communication.Expérience avérée dans la direction ou la participation à des projets majeurs ayant transformé des processus et/ou des organisations.Excellentes compétences en leadership et expérience dans la gestion d’équipes matricielles.Connaissance de l’industrie pharmaceutique (fort atout).Connaissance de l’architecture de l’information, de la modélisation des données, des concepts de reporting et d’analytique (atout).McKesson accueille et encourage les candidatures de personnes en situation de handicap. Des mesures d’adaptation sont offertes sur demande pour les candidats participant à toutes les étapes du processus de sélection.We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$89,700 - $149,500McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job SummaryThe Bilingual, Sr. Change Management and Training Specialist will lead training, foster adoption of D&A, and implements initiatives to build and engage with the Data & Analytics community.They will be responsible for the training sessions for employees across the organization. They will collaborate with teams across the organization to foster the adoption, the use of analytics tools and implement initiatives to build and engage with the Data & Analytics community: This may include strategizing and organizing events, developing educational materials, and building online communities to facilitate knowledge-sharing and collaboration. They will be expected to proactively keep abreast on industry trends and developments related to D&A, and effectively share this knowledge.Specific ResponsibilitiesCreate and implement change management strategies to roll out changes related to the D&A community ​and enable adoption.Lead the development and execution of communications related to D&A priorities and initiatives​.Lead the development and implementation of communication forums to engage with the D&A community in McKesson Canada​.Plan Strategically and coordinate activities in the D&A community to build engagement, foster knowledge sharing, and grow capabilities​.Develop a learning and training strategy in consultation with HR partners and BU D&A leads to build D&A capability​.Responsible for strategizing and executing the delivery of learning and training activities, including developing a learning calendar, scheduling training sessions, preparing materials, working with facilitators to prepare materials, etc.​Collaborate with stakeholders of McKesson internal sites (e.g., SharePoint) to build and maintain D&A portals material.Collaborate with executive stakeholders and teams across McKesson Canada to prepare them for upcoming changes​.Monitor and respond to questions related to the Canada D&A Hub .Develop strategies to grow the D&A community skills level and advance D&A maturity through learning and engagement​.General ResponsibilitiesDeliver professional internal/external presentations.Acts as the company’s primary resource in his/her area of expertise, providing leadership and direction on all related issues.Promotes cooperation within own team as well as between groups and with other departments.Minimum RequirementsBachelor's degree in Information Management, and/or Computer Science preferred.Minimum 5 years of experience in Data and Analytics space in different capacities.7 + years of demonstrated experience in similar role.Bilingual (English/French).Expertise experience in Project Management​ and performance managementKey CompetenciesChange Management & Adoption​.Strong written and verbal communication skills.Lead and champion change at all levels​.Strong organization and problem-solving skills​.Knowledge of McKesson business​ is an asset.Knowledge of D&A best practices across value chain, D&A knowledge groups and vendors.Experience with supporting Learning, Change Management and Communication.Proven track record of leading or playing a key role in significant projects that have reshaped process and/or organizations.Excellent leadership skills and experience leading matrixed teams.Knowledge of Pharmaceutical industry is a strong asset.Knowledge of Information Architecture, Data Modeling, Reporting and Analytical concept is an asset.McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.________________________________________________________________Résumé du posteLe Spécialiste principal bilingue en gestion du changement et en formation dirigera les activités de formation, favorisera l’adoption de D&A et mettra en œuvre des initiatives pour développer et mobiliser la communauté Données & Analytique.Il sera responsable des séances de formation pour les employés à travers l’organisation. Il collaborera avec les équipes de l’entreprise afin de promouvoir l’adoption et l’utilisation des outils analytiques, et de mettre en place des initiatives pour développer et mobiliser la communauté D&A : cela peut inclure la planification et l’organisation d’événements, la création de supports pédagogiques et la mise en place de communautés en ligne pour faciliter le partage des connaissances et la collaboration. Il devra se tenir proactivement informé des tendances et évolutions du secteur liées à D&A et partager efficacement ces connaissances.Responsabilités spécifiquesCréer et mettre en œuvre des stratégies de gestion du changement pour déployer les initiatives liées à la communauté D&A et favoriser leur adoption.Diriger le développement et l’exécution des communications relatives aux priorités et initiatives D&A.Diriger la création et la mise en place de forums de communication pour interagir avec la communauté D&A chez McKesson Canada.Planifier stratégiquement et coordonner les activités de la communauté D&A afin de renforcer l’engagement, favoriser le partage des connaissances et développer les compétences.Élaborer une stratégie d’apprentissage et de formation en collaboration avec les partenaires RH et les responsables D&A des unités d’affaires pour renforcer les capacités D&A.Définir et exécuter la stratégie de livraison des activités de formation, incluant la création d’un calendrier de formation, la planification des sessions, la préparation des supports, la coordination avec les animateurs, etc.Collaborer avec les parties prenantes des sites internes McKesson (ex. SharePoint) pour créer et maintenir les contenus des portails D&A.Collaborer avec les dirigeants et les équipes de McKesson Canada pour les préparer aux changements à venir.Surveiller et répondre aux questions liées au Hub D&A Canada.Développer des stratégies pour accroître le niveau de compétence de la communauté D&A et faire progresser la maturité D&A par l’apprentissage et l’engagement.Responsabilités généralesPrésenter des exposés professionnels internes/externes.Agir comme ressource principale de l’entreprise dans son domaine d’expertise, en fournissant leadership et orientation sur toutes les questions connexes.Favoriser la coopération au sein de son équipe ainsi qu’entre les groupes et avec les autres départements.Exigences minimalesDiplôme universitaire en gestion de l’information et/ou en informatique (préféré).Minimum 5 ans d’expérience dans le domaine des données et de l’analytique sous différentes fonctions.Plus de 7 ans d’expérience avérée dans un rôle similaire.Bilingue (anglais/français).Expertise en gestion de projet et en gestion de la performance.Compétences clésGestion du changement et adoption.Excellentes compétences en communication écrite et orale.Capacité à diriger et promouvoir le changement à tous les niveaux.Solides compétences organisationnelles et en résolution de problèmes.Connaissance des activités de McKesson (atout).Connaissance des meilleures pratiques D&A dans la chaîne de valeur, des groupes de connaissances D&A et des fournisseurs.Expérience en soutien de l’apprentissage, de la gestion du changement et de la communication.Expérience avérée dans la direction ou la participation à des projets majeurs ayant transformé des processus et/ou des organisations.Excellentes compétences en leadership et expérience dans la gestion d’équipes matricielles.Connaissance de l’industrie pharmaceutique (fort atout).Connaissance de l’architecture de l’information, de la modélisation des données, des concepts de reporting et d’analytique (atout).McKesson accueille et encourage les candidatures de personnes en situation de handicap. Des mesures d’adaptation sont offertes sur demande pour les candidats participant à toutes les étapes du processus de sélection.We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$89,700 - $149,500McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job Summary:The Principal IT Digital Transformation Lead – Specialty Health is responsible for working with our business stakeholders in defining the McKesson Canada Specialty Health/IT strategic plan in line with the BU objectives and priorities. He/She will define the IT roadmap and investment portfolio aligned to this strategic plan. This role drives execution of all IT priorities defined by business for the portfolio including lights on and investment related efforts. The successful candidate will have the perfect blend of business/financial acumen along with industry trends knowledge to deliver innovative technological solutions for the BU Sr. Leadership team. This role will be dedicated to a specific sub BUs within McKesson Canada and will be helping to build relationships with SVPs and above within the business to help understand their strategic vision and align IT goals accordingly with an objective of delivering value. The candidate must demonstrate executive presence as he/she will serve as the IT liaison for SVPs and above and should become their single point of contact for anything and everything IT related. Key Responsibilities:Drives the BU IT portfolio process and maintains the portfolio current at all times.Assumes role of Portfolio Manager as required.Defines and drives the governance process between McKesson Technology (MT) and the BU, providing visibility and transparency at all times on MT performance.Drives innovation across the MT organization.Applies broad knowledge of company’s product/service capabilities and competitive environment to identify new growth areas, new technology, and emerging product/service opportunities.Leads business case for optimization of existing products/solutions alternatives and/or to create the next generation of new products.Understands and optimizes the total cost of ownership of MT services within their business segment in alignment with the solutions teams.Manages IT demand & portfolio and leads trade-offs discussions via prioritization efforts keeping both business demands and MT constraints in mind.Leads development of key metrics and KPIs to assess portfolio and operations health.Collaborates with and oversees others responsible for defining product and service requirements, product specifications, and development roadmaps to ensure alignment with portfolio and corporate strategy priorities.Interface between business and MT as well as cross-capability coordination towards business.Translates business needs into MT requirements and vice versa and addressing the relevant capability/solution.Provides day to day support ensuring issues are allocated and resolved in line with SLAs.Represents the local business functions towards the MT capabilities.Ensures E2E-business processes supported by MT are stable and optimized.Escalation Point for P1/P2 issues to ensure service issues have minimal impact on business operations.Position Qualifications:The successful candidate must have a solid track record, diverse and broad technology experience and general technology acumen is expected. While a strong technical foundation is desired, the IT Lead must bring well-rounded business acumen and global perspective to effectively engage and work with the senior management team and key stakeholders. As a result, experience in business partner roles is ideally suited for the challenge. Past experience integrating disparate platforms in a complex, global business environment is important.Minimum Requirements:Proven ability to collaborate and influence decisions at SVP and/or business units President level.10+ years of relevant experience in Specialty Healthcare or equivalence – Patient Programs, Pharmacy, Clinical, Provider (physician centric) applications, supply chain, distribution is an asset.Effective leadership, training, presentation skills and experience leading without authority, multiple, highly diverse teams to achieve/deliver results.Relocation and/or sponsorship is not available for this role.Critical Skills:Program management.Ability to think big picture and connect market trends to shape internal strategies proactively.Advanced understanding of current and emerging healthcare analytics methodologies and applications in various sectors.Domain expert in the IT area with deep knowledge of technology solutions; with healthcare IT preferred.Ability to build and continually enhance the relationship with business and IT stakeholders.Ability to clearly communicate priorities, deliverables and performance metrics.Experience in reviewing and prioritizing IT projects, activities, and services to ensure optimal balance between needs of the business, relative to the capacity of IT resources.Solid experience of key business areas and demand management.Strong business analytical skills with the ability to turn business needs into delivered solutions.Ability to effectively communicate with, and influence, people on all levels.Open minded for effective collaboration with technical and business teams.Strategic thinking skills – competency to connect business problems to technology solutions.Thought leadership.Negotiation skills.Additional Knowledge & Skills:Solid experience of key business areas listed above (Specialty Pharmacy, Patient Programs, Clinical, Biopharma, Distribution) and demand management is an asset.Manufacturer RFP experience.IT audit experience.Excellent customer communication/customer service skills.Work experience in a healthcare delivery setting preferred.Clinical, operational, and/or financial analytics experience strongly preferred.Enterprise orientation/global mindset.Data driven insights.Financial/business acumen.Market insights.Operational excellence.Cross-functional collaboration.Strategic partnering.Drives execution.Effective communication internally (stakeholders) and externally (suppliers) – at both the working team and mid/senior management level.Executive presence.Intellectual curiosity, ability to innovate, and the courage to challenge the status quo.Education:Master’s degree is considered an advantage.Bachelor’s degree in computer science or related field or equivalent experience is required.McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$143,600 - $239,300McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!