Student Learning & Professional Development Coordinator (term) Date Posted: 12/02/2025
Req ID: 46288
Faculty/Division: Faculty of Arts & Science
Department: Experiential Learning & Outreach Support
Campus: St. George (Downtown Toronto)
Position Number:
Description:
About us:
The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
Your opportunity:
The Faculty of Arts & Science's Academic Plan calls for an ambitious plan to expand experiential learning opportunities available to undergraduate students across all Arts & Science disciplines. The Faculty is committed to preparing students for lifelong success in the labour market and deepening relationships with local partners in the public, private and non-profit sectors. The Arts & Science Internship Program (ASIP) provides specialized professional development training and paid work-integrated learning opportunities for Arts & Science students across 61 different academic programs, with plans for annual growth. Participation in the ASIP stream will allow students to explore career options, apply their academic learning in a professional context, gain valuable work experience, and build a professional network.
Reporting to the Associate Director, Student Learning & Professional Development, the Student Learning & Professional Development Coordinator (SLPD) will help develop, promote, implement, and evaluate a wide range of career development supports and professional development curriculum for students within the ASIP stream. The SLPD Coordinator will work with students both individually and in groups to enhance their learning and to prepare them for work term and future career success. Typical activities will include coaching students on their personal marketing documents, interview skills, industry trends, job search strategies, helping them navigate career decision making, overseeing the peer mentorship program, and planning professional development events. The SLPD Coordinator, together with the rest of the ASIP Student Development team, will also develop and deliver a series of mandatory professional development courses that will augment student learning and development, including growing entrepreneurial and workplace innovation skillsets in our students. The courses are delivered both asynchronously on Quercus (Canvas) and synchronously through bi-weekly in-person and remote sessions. The SLPD Coordinator will work closely with the Employer Relations Team, employers and industry partners to ensure professional development training is current and relevant and meets employer and student needs and expectations. The incumbent will be strongly committed to student success and equity, diversity and inclusion.
Note: this is a term position to April 2027 .
Your responsibilities will include: Planning and implementing components of curricular and/or co-curricular programs and activities Implementing programming to foster students' individual career development process Developing learning outcomes for workshops and/or services Facilitating educational workshops and seminars Advising students on employment options and strategies to achieve their career goals Advising students on job search, industry research and networking strategies including cover letter, resume and interview preparation Advising and coaching students on the selection of appropriate work-integrated learning opportunities Developing and implementing plans to enhance student engagement activities Essential Qualifications: Master's Degree in Education, Counselling or a related area, or acceptable combination of equivalent education and experience. Minimum three (3) years of experience providing direct support to students, new graduates, or individuals in the areas of career, skill development, and/or career transition. Experience working with a range of e-learning authoring tools and learning management systems, such as Quercus (Canvas). Experience in program planning, training development or curriculum design. Experience as a presenter, facilitator and communicator with the ability to effectively facilitate discussions to achieve appropriate outcomes. Experience developing and delivering synchronous and/or asynchronous online and in-person education. Demonstrated expertise in one-on-one student advising or counselling, preferably within a career development context. Thorough knowledge and understanding of best practices in advising, career development theory, career coaching, job search skills and presentation skills. Experience developing and maintaining employer or industry partnerships. Experience in coordinating projects with external partners. Demonstrated commitment to equity, diversity, inclusion and access. Strong project management skills, including the ability to stay on track of tasks while managing multiple projects and activities at the same time. Ability to show sound judgement in dealing with confidential information and a keen sensitivity to the personal nature of student issues. Must be an excellent communicator with demonstrated strong verbal, written and listening skills. A high degree of initiative and self-motivation required. Assets (Nonessential): Understanding of AODA compliance requirements in relation to course/program design, development and delivery. Knowledge of labour market trends, workplace standards and rights, and recruiting practices. Knowledge of Universal Design principles in building inclusive curriculum. Ability to learn new technologies quickly and adapt rapidly to new situations. Experience working with diverse student communities is a significant asset. To be successful in this role you will be: Approachable Communicator Multi-tasker Organized Problem solver Resourceful Self-directed Team player This role may be eligible for an Alternative Work Arrangement in accordance with the University of Toronto's Alternative Work Arrangements Guideline .
For internal staff, a copy of the detailed job description is available upon request from the Faculty of Arts and Science HR Office by emailing: .
Closing Date: 12/14/2025, 11:59PM ET
Employee Group: USW
Appointment Type : Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
.buttontext00ba4abe a border: 1px solid transparent; .buttontext00ba4abe a:focus border: 1px dashed !important; outline: none !important; Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
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Associate Professor - Law and Philosophy Date Posted: 12/02/2025
Closing Date: 01/05/2026, 11:59PM ET
Req ID: 46248
Job Category: Faculty - Tenure Stream (continuing)
Faculty/Division: Henry N.R. Jackman Faculty of Law
Department: Henry N.R. Jackman Faculty of Law
Campus: St. George (Downtown Toronto)
Existing Vacancy: Yes Description: The Henry N.R. Jackman Faculty of Law and the Department of Philosophy in the Faculty of Arts & Science at the University of Toronto invite applications from outstanding scholars for a full-time tenure stream position held jointly in the Faculty of Law (51%) and the Department of Philosophy (49%) in Law and Philosophy. The appointment will be at the rank of Associate Professor, with an anticipated start date of July 1, 2026 .
The successful candidate's field of study should complement the research and teaching specialties of the Jackman Faculty of Law and the Department and Philosophy . We seek candidates whose research and teaching cover the areas of Criminal Law, Philosophy of Law, Political Philosophy and Philosophy of Race. We encourage diverse and interdisciplinary approaches to law.

Applicants must hold a J.D. or equivalent degree, as well as a doctoral degree in Philosophy, with a clearly demonstrated record of excellence in research and teaching. Candidates will have an established international reputation and will be expected to sustain and lead innovative and independent research, and to maintain an outstanding, competitive, and externally funded research program.
Candidates must provide evidence of research excellence, which can be demonstrated by a record of sustained high-impact contributions and publications in top-ranked and field relevant journals, the submitted research statement, presentations at significant conferences, awards and accolades, and other noteworthy activities that contribute to the visibility and prominence of the discipline, as well as strong endorsements from referees of high standing.
Evidence of excellence in teaching will be provided through teaching accomplishments, the teaching dossier submitted as part of the application (with required materials outlined below), as well as strong letters of reference. For those candidates invited for a campus visit, a presentation will be required to demonstrate excellence in teaching.
Salary will be commensurate with qualifications and experience.
The University of Toronto is dedicated to the goal of building a culturally diverse and pluralistic faculty committed to research and teaching. The Jackman Faculty of Law offers opportunities for collaborative and interdisciplinary research and teaching, and the excitement of working with a diverse student population. The Faculty actively encourages innovative scholarship. As the economic and intellectual hub of Canada, Toronto provides access to policy and decision makers at all levels, and is a vibrant, cosmopolitan, and safe city.
All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter; a current curriculum vitae; a research statement outlining current and future research interests; copies of all law and graduate transcripts; two recent publications; and a teaching dossier that includes a teaching statement, sample course materials, and teaching evaluations.
Applicants must provide the name and contact information of three references. The University of Toronto's recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that references submit recent letters (on letterhead, dated, and signed) by the closing date. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .
Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact .
Incomplete applications may not be accepted. All application materials, including recent reference letters, must be received by January 5, 2026 .

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact . .buttontext00ba4abe a border: 1px solid transparent; .buttontext00ba4abe a:focus border: 1px dashed !important; outline: none !important;
Job Segment: Equity, Academic, Law, Research, Finance, Education, Legal

Research Associate (1 Year Term) - carbon dioxide (CO2) capture, CO2 conversion, and thermal fluids Date Posted: 12/01/2025
Req ID: 46260
Faculty/Division: Faculty of Applied Science & Engineering
Department: Dept of Mechanical & Industrial Eng
Campus : St. George (Downtown Toronto) Description: The Sinton group in the Department of Mechanical and Industrial Engineering (MIE) is looking to fill a Research Associate -Term position immediately. The group carries out research in the areas of energy, carbon capture and conversion, and industrial fluids.

The Research Associate will work directly under the supervision of Prof. David Sinton of the MIE Department on projects related to carbon dioxide (CO ) capture, CO conversion, and thermal fluids. The duties will include: executing the research vision with Prof. Sinton and his staff to achieve publication goals and knowledge dissemination; developing and executing research proposals; conducting and facilitating research projects; drafting and editing manuscripts and revisions for technical and general audiences; managing revision and resubmission process; compiling and managing a list of scientific reviewers and academic journal editors; analyzing results; preparing technical reports and presentations for partners and funders; designing visual elements; drafting and editing figures; developing funding applications; and drafting reports related to publications such as editorial and tracking research impact, including submission counts, year-over-year analyses, acceptance rates, lag time, and citation counts. The research associate is expected to publish both at conferences and in journals. Minimum Qualifications

Education

PhD degree in engineering. Past experience in electrochemical CO2 capture, CO2 conversion, industrial fluids, or accelerated material discovery is considered an asset.

Experience

Minimum of three (3) years of experience in an academic setting, publishing academic manuscripts and knowledge of scientific journal guidelines. Must have relevant post-doctoral experience. Experience in the review of scientific articles submitted to well-known academic journals. Experience drafting and developing grants, and other applications for research funding.

Skills

Excellent communication skills, both written and oral. Strong technical and analytical skills with an understanding of engineering concepts and methodologies. Knowledge of industrial fluids and/or carbon capture technologies is an asset. Ability to identify opportunities for research and collaboration with industrial and academic partners. Ability to create documents and reports for a wide variety of audiences. Demonstrated success in writing and preparing manuscripts, presentations, reports, briefs, and scientific abstracts and manuscripts for peer-reviewed journals. Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and work environment.

Other

Well-developed interpersonal, communication and analytical skills. Ability to exercise tact and judgement in dealing with industrial, academic and other collaborative partners. Demonstrated initiative and technical ability. Detail-oriented. Ability to work independently, with minimal supervision. Closing Date: 12/15/2025,11:59PM ET
Employee Group: Research Associate
Personnel Subarea: Research Assoc
Appointment Type : Grant - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone: R01 Research Associates (Limited Term): $53,520 - $100,350
Job Category: Engineering / Technical .buttontext00ba4abe a border: 1px solid transparent; .buttontext00ba4abe a:focus border: 1px dashed !important; outline: none !important; Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .
Job Segment: Industrial Engineer, Engineer, Research Associate, Equity, Engineering, Research, Finance

Student Success Program Officer Date Posted: 12/01/2025
Req ID: 46264
Faculty/Division: Faculty of Arts & Science
Department: Faculty Registrar
Campus: St. George (Downtown Toronto)
Position Number: Description: About us:

The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacyof innovation and discovery that has changed the way we think about the world.

Your opportunity:

The Office of the Faculty Registrar works closely with departments and colleges at the Faculty of Arts & Science concerning virtually all matters relating to Arts and Science undergraduate students. The Student Success unit is responsible for the development, implementation and assessment of Arts & Science academic skill-building co-curricular undergraduate programming.

Under the direction of the Associate Director, Student Success Programs, and working collaboratively with professional staff, students, and faculty members across the division and the University, the Student Success Programs Officer will assume overall responsibility for the planning and implementation of peer-to-peer programs designed to promote the student engagement and academic success of the Faculty of Arts & Science (FAS) students.

Your responsibilities will include: Planning and implementing components of curricular and/or co-curricular programs and activities Implementing plans and process improvements for program and service activities Building and strengthening relationships with stakeholders and partners of strategic importance Reviewing and assessing student learning outcomes Monitoring accounts for a project and/or program Training and coaching student life staff and student leaders Directing the activities of casual staff Essential Qualifications: Bachelor's Degree or acceptable combination of equivalent experience. Minimum 5 years' of recent and related experience in planning, organizing, implementing, and evaluating programming designed to support undergraduate student success preferably within the University of Toronto. Demonstrated experience in developing large or scalable peer-to-peer academic skill building programs. Demonstrated facilitation and workshop design experience at the post-secondary level. Experience supervising casual staff and volunteers. Experience developing, planning and overseeing large scale events. Excellent communication, interpersonal, organizational, conflict mediation, and problem solving skills. Must have strong project and program managements skill, accuracy and attention to detail, and ability to problem solve with a proactive solutions focus. Demonstrated skills working with diverse students and student groups. Demonstrated ability to communicate effectively with international students, external stakeholders including community contacts and staff. Demonstrated ability to work effectively and inclusively within a diverse community with a high level of cross-cultural awareness, understanding and sensitivity. Must be flexible and adaptable with a high level of initiative and results orientation. Knowledge of student development and other related theories. Knowledge of the University of Toronto and FAS policies, procedures, and organizational structures
To be successful in this role you will be: Accountable Achievement oriented Courteous Efficient Organized Possess a positive attitude Problem solver Closing Date: 12/10/2025, 11:59PM ET
Employee Group: USW
Appointment Type : Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. .buttontext00ba4abe a border: 1px solid transparent; .buttontext00ba4abe a:focus border: 1px dashed !important; outline: none !important; Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .
Job Segment: Program Manager, Equity, Intern, Management, Finance, Research, Entry Level

Customer Experience Representative - TERM Date Posted: 12/01/2025
Req ID: 46267
Faculty/Division: Faculty of Kinesiology & Physl Ed.
Department: Faculty of Kinesiology & Physl Ed
Campus: St. George (Downtown Toronto)
Position Number: Description: About us:

The University of Toronto's Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity

Your opportunity:

Reporting to the Manager of Customer Experience, the Customer Experience Representative is responsible for working cooperatively, in a team environment to deliver a high level of customer service to all current and potential members of Sport and Recreation. The incumbent's role is to project a positive, welcoming, and professional image at all times, representing the Faculty in an inclusive manner and to provide fast, efficient, and friendly customer service. Must have the ability to work evenings, weekends and weekdays.

Your responsibilities will include: Using Fusion recreation management software system for membership sales, program registration, towel and locker sales and other transactions Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines Troubleshooting and resolving routine issues Disseminating information Applying established standards when responding to emergencies Serving as a resource to others by providing (non-supervisory) job-related guidance Essential Qualifications: Advanced College Diploma (3 years) or acceptable combination of equivalent experience. Minimum three years experience working in a front-desk customer service focused role in an athletic facility Minimum one year processing transactions on Fusion recreation management software, including Point-of-Sale, registrations, scheduling and reporting Experience working with the public in a high volume, fast-paced environment Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) and Adobe Acrobat is required Strong interpersonal skills Ability to exercise tact, diplomacy and discretion Strong conflict resolution skills Displays good judgement Strong customer service focus Strong knowledge of the Faculty's Intramural, Intercollegiate, Instruction, Junior Blues, and Camp U of T programs and procedures
To be successful in this role you will be: Approachable Communicator Intuitive Multi-tasker Organized Problem solver Team player Closing Date: 12/10/2025, 11:59PM ET
Employee Group: USW
Appointment Type : Budget - Term ending August 2026
Schedule: Full-Time: Wednesday - Sunday, 12:30 p.m. - 8:15 p.m.
Pay Scale Group & Hiring Zone:
USW Pay Band 07 $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Athletics Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. .buttontext00ba4abe a border: 1px solid transparent; .buttontext00ba4abe a:focus border: 1px dashed !important; outline: none !important; Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .
Job Segment: Customer Service Representative, Facilities, Front Desk, Equity, Customer Service, Administrative, Operations, Finance, Research

Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job SummaryThe Specialist is responsible for creating, directing, and reviewing the development of all team members’ learning, knowledge, and quality related matters of Innovation across the Pharma Distribution/Banner Services, Technology Solutions (Automation, Propel, and Reflex), and MSD (Specialized Distribution) contact centres.The role will oversee the framework for implementing innovation initiatives, and change management plans across all colleague groups including content of a knowledge base and the development, implementation, and coordinated engagement and communication activities. The role works with key stakeholders and leadership to collaboratively to address strategic challenges & opportunities within the team with the goal of improving the teams experience and ensuring all team members are developing and meeting the on-going needs of the customers and business associated with the innovation initiatives.  The Specialist is also responsible for assisting and developing related initiatives to drive team engagement measured through Employee Opinion Surveys (EOS).Specific ResponsibilitiesDevelop/ Maintain onboarding material for the innovation initiativesTranslate the business needs of customers and the sales/account management teams into the on-going coaching programs for the team membersCollaborate with Supervisors, Managers and Leadership to identify learning/coaching needs for agents and or teams across the innovation initiativesSupport the facilitation of sessionsDevelop and execute new approaches for continuous improvements for efficiency and effectiveness of tasks performed in the teamSupport the roll out of the change initiatives associated with the innovation initiatives and coordinated with the ongoing operations across each contact centre groupMaintain knowledge base to ensure all roles have relevant information available and easily accessibleDevelop Engagement programs based on the initiatives, and the departments feedback and need.QualificationsRelevant educationBilingualism is a requirement (English and French)2+ years training and onboarding experience in previous role1-2+ years in a Customer Care / Service / Contact Centre roleMicrosoft Excel and PowerPoint proficiencyExperience with Salesforce is an assetAbility to navigate and influence through changeA service excellence orientation and desire to teach and inform others.Ability to tap on experience, insights, and collaboration to solve complex problems that touch multiple disciplinesExcellent verbal and written communication skillsExcellent organization and time management skills.Excellent interpersonal skills. Team player.Exceptional communication and presentation skills, both written and verbal.Proven ability to multi-task and ability to adapt quickly in a fast-paced environment.Excellent partnering skills.Ability to collaborate with various levels of management and employees.Customer-focused.Solid experience working with management.Attention to detail, while maintaining a strong sense of summary and ability to synthesize.**********************************************Résumé du posteLe/la Spécialiste est responsable de la création, de la direction et de la révision du développement de l’apprentissage, des connaissances et de la qualité de tous les membres de l’équipe en lien avec l’innovation dans les centres de contact Pharma Distribution/Services de bannières, Solutions technologiques (Automatisation, Propel et Reflex) et MSD (distribution spécialisée).Ce rôle supervise le cadre de mise en œuvre des initiatives d’innovation et des plans de gestion du changement pour tous les groupes de collègues, y compris le contenu d’une base de connaissances ainsi que le développement, la mise en œuvre et la coordination des activités d’engagement et de communication.Le/la Spécialiste travaille en collaboration avec les parties prenantes clés et la direction pour relever les défis et opportunités stratégiques au sein de l’équipe, dans le but d’améliorer l’expérience des équipes et de s’assurer que tous les membres se développent et répondent aux besoins continus des clients et de l’entreprise liés aux initiatives d’innovation.Le/la Spécialiste est également responsable d’appuyer et de développer des initiatives visant à renforcer l’engagement de l’équipe, mesuré par les sondages d’opinion des employés (SOE).Responsabilités spécifiquesDévelopper et maintenir le matériel d’intégration pour les initiatives d’innovationTraduire les besoins d’affaires des clients et des équipes de vente/gestion de comptes en programmes de coaching continus pour les membres de l’équipeCollaborer avec les superviseurs, gestionnaires et la direction pour identifier les besoins d’apprentissage/coaching pour les agents ou équipes dans le cadre des initiatives d’innovationSoutenir la facilitation des sessionsDévelopper et mettre en œuvre de nouvelles approches pour l’amélioration continue de l’efficacité et de l’efficience des tâches réalisées par l’équipeSoutenir le déploiement des initiatives de changement associées aux initiatives d’innovation, en coordination avec les opérations courantes de chaque groupe de centres de contactMaintenir la base de connaissances afin que tous les rôles disposent d’informations pertinentes et facilement accessiblesDévelopper des programmes d’engagement basés sur les initiatives, les commentaires et les besoins des départements.QualificationsÉducation pertinenteBilinguisme requis (anglais et français)2+ années d’expérience en formation et intégration dans un poste précédent1 à 2+ années d’expérience dans un rôle de service à la clientèle / centre de contactMaîtrise de Microsoft Excel et PowerPointExpérience avec Salesforce, un atoutCapacité à naviguer et à influencer dans le changementOrientation vers l’excellence du service et désir de transmettre et d’informerCapacité à s’appuyer sur l’expérience, les connaissances et la collaboration pour résoudre des problèmes complexes touchant plusieurs disciplinesExcellentes compétences en communication orale et écriteExcellentes compétences en organisation et gestion du tempsExcellentes compétences interpersonnelles, esprit d’équipeCompétences exceptionnelles en communication et présentation, à l’oral comme à l’écritCapacité avérée à gérer plusieurs tâches et à s’adapter rapidement dans un environnement dynamiqueExcellentes compétences en partenariatCapacité à collaborer avec différents niveaux de gestion et d’employésOrientation clientSolide expérience de travail avec la directionAttention aux détails tout en gardant une forte capacité de synthèse.#LI-JT2We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$64,200 - $106,900McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job SummaryThe Specialist is responsible for creating, directing, and reviewing the development of all team members’ learning, knowledge, and quality related matters of Innovation across the Pharma Distribution/Banner Services, Technology Solutions (Automation, Propel, and Reflex), and MSD (Specialized Distribution) contact centres.The role will oversee the framework for implementing innovation initiatives, and change management plans across all colleague groups including content of a knowledge base and the development, implementation, and coordinated engagement and communication activities. The role works with key stakeholders and leadership to collaboratively to address strategic challenges & opportunities within the team with the goal of improving the teams experience and ensuring all team members are developing and meeting the on-going needs of the customers and business associated with the innovation initiatives.  The Specialist is also responsible for assisting and developing related initiatives to drive team engagement measured through Employee Opinion Surveys (EOS).Specific ResponsibilitiesDevelop/ Maintain onboarding material for the innovation initiativesTranslate the business needs of customers and the sales/account management teams into the on-going coaching programs for the team membersCollaborate with Supervisors, Managers and Leadership to identify learning/coaching needs for agents and or teams across the innovation initiativesSupport the facilitation of sessionsDevelop and execute new approaches for continuous improvements for efficiency and effectiveness of tasks performed in the teamSupport the roll out of the change initiatives associated with the innovation initiatives and coordinated with the ongoing operations across each contact centre groupMaintain knowledge base to ensure all roles have relevant information available and easily accessibleDevelop Engagement programs based on the initiatives, and the departments feedback and need.QualificationsRelevant educationBilingualism is a requirement (English and French)2+ years training and onboarding experience in previous role1-2+ years in a Customer Care / Service / Contact Centre roleMicrosoft Excel and PowerPoint proficiencyExperience with Salesforce is an assetAbility to navigate and influence through changeA service excellence orientation and desire to teach and inform others.Ability to tap on experience, insights, and collaboration to solve complex problems that touch multiple disciplinesExcellent verbal and written communication skillsExcellent organization and time management skills.Excellent interpersonal skills. Team player.Exceptional communication and presentation skills, both written and verbal.Proven ability to multi-task and ability to adapt quickly in a fast-paced environment.Excellent partnering skills.Ability to collaborate with various levels of management and employees.Customer-focused.Solid experience working with management.Attention to detail, while maintaining a strong sense of summary and ability to synthesize.**********************************************Résumé du posteLe/la Spécialiste est responsable de la création, de la direction et de la révision du développement de l’apprentissage, des connaissances et de la qualité de tous les membres de l’équipe en lien avec l’innovation dans les centres de contact Pharma Distribution/Services de bannières, Solutions technologiques (Automatisation, Propel et Reflex) et MSD (distribution spécialisée).Ce rôle supervise le cadre de mise en œuvre des initiatives d’innovation et des plans de gestion du changement pour tous les groupes de collègues, y compris le contenu d’une base de connaissances ainsi que le développement, la mise en œuvre et la coordination des activités d’engagement et de communication.Le/la Spécialiste travaille en collaboration avec les parties prenantes clés et la direction pour relever les défis et opportunités stratégiques au sein de l’équipe, dans le but d’améliorer l’expérience des équipes et de s’assurer que tous les membres se développent et répondent aux besoins continus des clients et de l’entreprise liés aux initiatives d’innovation.Le/la Spécialiste est également responsable d’appuyer et de développer des initiatives visant à renforcer l’engagement de l’équipe, mesuré par les sondages d’opinion des employés (SOE).Responsabilités spécifiquesDévelopper et maintenir le matériel d’intégration pour les initiatives d’innovationTraduire les besoins d’affaires des clients et des équipes de vente/gestion de comptes en programmes de coaching continus pour les membres de l’équipeCollaborer avec les superviseurs, gestionnaires et la direction pour identifier les besoins d’apprentissage/coaching pour les agents ou équipes dans le cadre des initiatives d’innovationSoutenir la facilitation des sessionsDévelopper et mettre en œuvre de nouvelles approches pour l’amélioration continue de l’efficacité et de l’efficience des tâches réalisées par l’équipeSoutenir le déploiement des initiatives de changement associées aux initiatives d’innovation, en coordination avec les opérations courantes de chaque groupe de centres de contactMaintenir la base de connaissances afin que tous les rôles disposent d’informations pertinentes et facilement accessiblesDévelopper des programmes d’engagement basés sur les initiatives, les commentaires et les besoins des départements.QualificationsÉducation pertinenteBilinguisme requis (anglais et français)2+ années d’expérience en formation et intégration dans un poste précédent1 à 2+ années d’expérience dans un rôle de service à la clientèle / centre de contactMaîtrise de Microsoft Excel et PowerPointExpérience avec Salesforce, un atoutCapacité à naviguer et à influencer dans le changementOrientation vers l’excellence du service et désir de transmettre et d’informerCapacité à s’appuyer sur l’expérience, les connaissances et la collaboration pour résoudre des problèmes complexes touchant plusieurs disciplinesExcellentes compétences en communication orale et écriteExcellentes compétences en organisation et gestion du tempsExcellentes compétences interpersonnelles, esprit d’équipeCompétences exceptionnelles en communication et présentation, à l’oral comme à l’écritCapacité avérée à gérer plusieurs tâches et à s’adapter rapidement dans un environnement dynamiqueExcellentes compétences en partenariatCapacité à collaborer avec différents niveaux de gestion et d’employésOrientation clientSolide expérience de travail avec la directionAttention aux détails tout en gardant une forte capacité de synthèse.#LI-JT2We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$64,200 - $106,900McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!