Permanent
Type of Contract
Permanent
Schedule: Full-Time
Full Time / Part Time?
Full-Time
Posting date
Advisory services, Commercial banking
A career as a Commercial Manager, Sales Support team Team within Commercial Banking at National Bank means leading Account Representative teams responsible for commercial financing, transactional services, client onboarding, and investment-related activities.
This role plays a critical part in ensuring operational excellence, strong risk management, and a high-quality client experience through effective leadership, sound judgment, and continuous improvement. The Commercial Manager provides consistent oversight across the full Account Representative mandate, enabling scale, standardization, and strong execution across regions.
Lead and manage a team of Account Representatives and Senior Account Representatives responsible for:
Commercial financing activities
Transactional and cash management services
Client onboarding and account opening
Investment-related processing and support
Provide coaching, guidance, and escalation management across all AR responsibilities, ensuring balanced coverage and end‑to‑end accountability
Oversee daily operations and workload distribution to ensure service level commitments, quality standards, and turnaround times are met
Conduct one‑on‑one meetings, coaching sessions, and annual performance reviews
Design and deliver training programs that strengthen technical expertise, product knowledge, and risk awareness across the full AR mandate
Monitor team capacity and ensure timely, accurate case management within CRM and operational systems
Operational Oversight & Risk Control :
Ensure accurate execution of Account Representative responsibilities, including:
Account openings (ICOP, cross‑border banking, overnight rate facilities)
Online banking and cash management setups
Credit facility setup and processing, including investment products
Commercial financing activities, including derivatives (SWAPs), risk replacement lines, and Letters of Credit
Validate documentation quality and audit readiness across ICOP, Unison, Oscar, and CRM platforms
Implement appropriate risk controls and manage escalations with clients and internal partners
Ensure adherence to internal policies, procedures, and operational standards
Strategic Alignment & Continuous Improvement :
Collaborate with Sr Commercial Manager to align team objectives with organizational and regional priorities
Drive process optimization, standardization, and change management initiatives across the Account Representative function
Identify trends, risks, and opportunities to improve efficiency, quality, and client experience
Support continuous improvement initiatives that reduce rework, improve cycle times, and strengthen controls
Oversee adherence to regulatory requirements and internal governance standards
Review compliance issues, manage exceptions, and ensure timely resolution
Client Service & Escalation Management :
Act as the primary escalation point for complex client, operational, and risk-related issues
Contribute to a consistent, high-quality client experience across all AR-supported activities
You will report to the Senior Commercial Manager (British Columbia).
You will lead an Account Representative team with end‑to‑end responsibility across financing, transactional, onboarding, and investment activities, ensuring consistent execution and strong collaboration across Commercial Banking.
Bachelor’s degree in Business, Finance, or a related field
~7–10 years of banking experience, including a minimum of 3 years in a leadership role
~ Strong knowledge of commercial banking operations, including:
~ Commercial financing
~ Demonstrated experience coaching, developing, and engaging high‑performing teams
Experience managing operational risk, compliance, and audit readiness
Proven ability to prioritize work, manage volume, and lead teams in a dynamic environment
Languages:
English
Diversity & Inclusion
Emotional Intelligence
Risk Management
Stress Management
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Flexible group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal