About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients' mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc's team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company's network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR's and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor's/ Master's Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years' experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients' mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc's team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company's network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR's and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor's/ Master's Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years' experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients' mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc's team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company's network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR's and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor's/ Master's Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years' experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position:
The case coordinator ensures efficient case progress, high quality service and member experience across service lines. In collaboration with the case managers and clinical teams, the experience is enhanced through scheduling, medical records management, documentation and exceptional communication. This dynamic role may support provider matching, medical records coordination and case support both internally and externally. This role is designed to allow effective multi-skilling and lateral career development.
General Duties
Case creation and records transfer in collaboration with the Case Management team and providers. Provide members with assistance, support, and follow-up where necessary. Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication. Provide exceptional service to internal and external stakeholders, including but not limited to providers and members. Provide administrative assistance to providers and Case Managers with various tasks. Collaborate with the clinical team (Case Managers, in particular) to support case progression. Support identification and selection of appropriate specialists/third parties using internal database. Assist with scheduling calls between members and providers. Utilize technology for case coordination and information integrity, documenting all communications. Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records. Escalate case-related questions/concerns to the Case Manager. Specific additional requirements may include (not a comprehensive list): Some additional requirements may include/not limited to: Internal and external records collection and coordination, Scheduling and queue management, Eligibility and finance tasks, Internal and external communications to ensure turnaround times as well as effective client, member and facility relationships. Responsibilities may vary based on team and business needs.
Qualifications Expected for this Position:
3-5 years' experience in a fast-paced professional office environment; hospital, physician practice, or other medical environment preferred Bilingual in French (Writing/speaking) RPN or RN license is strongly preferred Post-Secondary degree strongly preferred Ability to work independently and as part of a team, with minimal supervision Proven track record of meeting deadline-oriented tasks Knowledge of medical terminology Exceptional organizational skills, with the ability to multi-task Exceptional problem-solving skills with the ability to focus on issue resolution to drive efficiencies Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner Ability to influence others to achieve positive results Ability to work collaboratively with colleagues Comfortable recommending process changes to better achieve better experience for members Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat; medical imaging software an asset Medical Office experience an asset
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position:
The case coordinator ensures efficient case progress, high quality service and member experience across service lines. In collaboration with the case managers and clinical teams, the experience is enhanced through scheduling, medical records management, documentation and exceptional communication. This dynamic role may support provider matching, medical records coordination and case support both internally and externally. This role is designed to allow effective multi-skilling and lateral career development.
General Duties
Case creation and records transfer in collaboration with the Case Management team and providers. Provide members with assistance, support, and follow-up where necessary. Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication. Provide exceptional service to internal and external stakeholders, including but not limited to providers and members. Provide administrative assistance to providers and Case Managers with various tasks. Collaborate with the clinical team (Case Managers, in particular) to support case progression. Support identification and selection of appropriate specialists/third parties using internal database. Assist with scheduling calls between members and providers. Utilize technology for case coordination and information integrity, documenting all communications. Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records. Escalate case-related questions/concerns to the Case Manager. Specific additional requirements may include (not a comprehensive list): Some additional requirements may include/not limited to: Internal and external records collection and coordination, Scheduling and queue management, Eligibility and finance tasks, Internal and external communications to ensure turnaround times as well as effective client, member and facility relationships. Responsibilities may vary based on team and business needs.
Qualifications Expected for this Position: 3-5 years' experience in a fast-paced professional office environment; hospital, physician practice, or other medical environment preferred Bilingual in French (Writing/speaking) RPN or RN license is strongly preferred Post-Secondary degree strongly preferred Ability to work independently and as part of a team, with minimal supervision Proven track record of meeting deadline-oriented tasks Knowledge of medical terminology Exceptional organizational skills, with the ability to multi-task Exceptional problem-solving skills with the ability to focus on issue resolution to drive efficiencies Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner Ability to influence others to achieve positive results Ability to work collaboratively with colleagues Comfortable recommending process changes to better achieve better experience for members Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat; medical imaging software an asset Medical Office experience an asset
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position:
The case coordinator ensures efficient case progress, high quality service and member experience across service lines. In collaboration with the case managers and clinical teams, the experience is enhanced through scheduling, medical records management, documentation and exceptional communication. This dynamic role may support provider matching, medical records coordination and case support both internally and externally. This role is designed to allow effective multi-skilling and lateral career development.
General Duties
Case creation and records transfer in collaboration with the Case Management team and providers. Provide members with assistance, support, and follow-up where necessary. Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication. Provide exceptional service to internal and external stakeholders, including but not limited to providers and members. Provide administrative assistance to providers and Case Managers with various tasks. Collaborate with the clinical team (Case Managers, in particular) to support case progression. Support identification and selection of appropriate specialists/third parties using internal database. Assist with scheduling calls between members and providers. Utilize technology for case coordination and information integrity, documenting all communications. Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records. Escalate case-related questions/concerns to the Case Manager. Specific additional requirements may include (not a comprehensive list): Some additional requirements may include/not limited to: Internal and external records collection and coordination, Scheduling and queue management, Eligibility and finance tasks, Internal and external communications to ensure turnaround times as well as effective client, member and facility relationships. Responsibilities may vary based on team and business needs.
Qualifications Expected for this Position: 3-5 years’ experience in a fast-paced professional office environment; hospital, physician practice, or other medical environment preferred Bilingual in French (Writing/speaking) RPN or RN license is strongly preferred Post-Secondary degree strongly preferred Ability to work independently and as part of a team, with minimal supervision Proven track record of meeting deadline-oriented tasks Knowledge of medical terminology Exceptional organizational skills, with the ability to multi-task Exceptional problem-solving skills with the ability to focus on issue resolution to drive efficiencies Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner Ability to influence others to achieve positive results Ability to work collaboratively with colleagues Comfortable recommending process changes to better achieve better experience for members Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat; medical imaging software an asset Medical Office experience an asset
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients’ mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company’s network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. · Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset ·Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. · Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor’s/ Master’s Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position:
The case coordinator ensures efficient case progress, high quality service and member experience across service lines. In collaboration with the case managers and clinical teams, the experience is enhanced through scheduling, medical records management, documentation and exceptional communication. This dynamic role may support provider matching, medical records coordination and case support both internally and externally. This role is designed to allow effective multi-skilling and lateral career development.
General Duties
Case creation and records transfer in collaboration with the Case Management team and providers. Provide members with assistance, support, and follow-up where necessary. Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication. Provide exceptional service to internal and external stakeholders, including but not limited to providers and members. Provide administrative assistance to providers and Case Managers with various tasks. Collaborate with the clinical team (Case Managers, in particular) to support case progression. Support identification and selection of appropriate specialists/third parties using internal database. Assist with scheduling calls between members and providers. Utilize technology for case coordination and information integrity, documenting all communications. Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records. Escalate case-related questions/concerns to the Case Manager. Specific additional requirements may include (not a comprehensive list): Some additional requirements may include/not limited to: Internal and external records collection and coordination, Scheduling and queue management, Eligibility and finance tasks, Internal and external communications to ensure turnaround times as well as effective client, member and facility relationships. Responsibilities may vary based on team and business needs.
Qualifications Expected for this Position:
3-5 years’ experience in a fast-paced professional office environment; hospital, physician practice, or other medical environment preferred Bilingual in French (Writing/speaking) RPN or RN license is strongly preferred Post-Secondary degree strongly preferred Ability to work independently and as part of a team, with minimal supervision Proven track record of meeting deadline-oriented tasks Knowledge of medical terminology Exceptional organizational skills, with the ability to multi-task Exceptional problem-solving skills with the ability to focus on issue resolution to drive efficiencies Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner Ability to influence others to achieve positive results Ability to work collaboratively with colleagues Comfortable recommending process changes to better achieve better experience for members Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat; medical imaging software an asset Medical Office experience an asset
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients’ mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company’s network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. · Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset ·Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. · Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor’s/ Master’s Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients’ mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company’s network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. · Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset ·Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. · Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor’s/ Master’s Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
