Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position:
The case coordinator ensures efficient case progress, high quality service and member experience across service lines. In collaboration with the case managers and clinical teams, the experience is enhanced through scheduling, medical records management, documentation and exceptional communication. This dynamic role may support provider matching, medical records coordination and case support both internally and externally. This role is designed to allow effective multi-skilling and lateral career development.
General Duties
Case creation and records transfer in collaboration with the Case Management team and providers. Provide members with assistance, support, and follow-up where necessary. Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication. Provide exceptional service to internal and external stakeholders, including but not limited to providers and members. Provide administrative assistance to providers and Case Managers with various tasks. Collaborate with the clinical team (Case Managers, in particular) to support case progression. Support identification and selection of appropriate specialists/third parties using internal database. Assist with scheduling calls between members and providers. Utilize technology for case coordination and information integrity, documenting all communications. Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records. Escalate case-related questions/concerns to the Case Manager. Specific additional requirements may include (not a comprehensive list): Some additional requirements may include/not limited to: Internal and external records collection and coordination, Scheduling and queue management, Eligibility and finance tasks, Internal and external communications to ensure turnaround times as well as effective client, member and facility relationships. Responsibilities may vary based on team and business needs.
Qualifications Expected for this Position: 3-5 years’ experience in a fast-paced professional office environment; hospital, physician practice, or other medical environment preferred Bilingual in French (Writing/speaking) RPN or RN license is strongly preferred Post-Secondary degree strongly preferred Ability to work independently and as part of a team, with minimal supervision Proven track record of meeting deadline-oriented tasks Knowledge of medical terminology Exceptional organizational skills, with the ability to multi-task Exceptional problem-solving skills with the ability to focus on issue resolution to drive efficiencies Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner Ability to influence others to achieve positive results Ability to work collaboratively with colleagues Comfortable recommending process changes to better achieve better experience for members Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat; medical imaging software an asset Medical Office experience an asset
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients’ mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company’s network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. · Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset ·Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. · Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor’s/ Master’s Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position:
The case coordinator ensures efficient case progress, high quality service and member experience across service lines. In collaboration with the case managers and clinical teams, the experience is enhanced through scheduling, medical records management, documentation and exceptional communication. This dynamic role may support provider matching, medical records coordination and case support both internally and externally. This role is designed to allow effective multi-skilling and lateral career development.
General Duties
Case creation and records transfer in collaboration with the Case Management team and providers. Provide members with assistance, support, and follow-up where necessary. Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication. Provide exceptional service to internal and external stakeholders, including but not limited to providers and members. Provide administrative assistance to providers and Case Managers with various tasks. Collaborate with the clinical team (Case Managers, in particular) to support case progression. Support identification and selection of appropriate specialists/third parties using internal database. Assist with scheduling calls between members and providers. Utilize technology for case coordination and information integrity, documenting all communications. Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records. Escalate case-related questions/concerns to the Case Manager. Specific additional requirements may include (not a comprehensive list): Some additional requirements may include/not limited to: Internal and external records collection and coordination, Scheduling and queue management, Eligibility and finance tasks, Internal and external communications to ensure turnaround times as well as effective client, member and facility relationships. Responsibilities may vary based on team and business needs.
Qualifications Expected for this Position:
3-5 years’ experience in a fast-paced professional office environment; hospital, physician practice, or other medical environment preferred Bilingual in French (Writing/speaking) RPN or RN license is strongly preferred Post-Secondary degree strongly preferred Ability to work independently and as part of a team, with minimal supervision Proven track record of meeting deadline-oriented tasks Knowledge of medical terminology Exceptional organizational skills, with the ability to multi-task Exceptional problem-solving skills with the ability to focus on issue resolution to drive efficiencies Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner Ability to influence others to achieve positive results Ability to work collaboratively with colleagues Comfortable recommending process changes to better achieve better experience for members Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat; medical imaging software an asset Medical Office experience an asset
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients’ mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company’s network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. · Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset ·Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. · Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor’s/ Master’s Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients’ mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company’s network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. · Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset ·Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. · Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor’s/ Master’s Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
This is a hybrid role and will require 2-3 days a week in office
Who We Are:
As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.
Position Summary
The Assistant Manager, FP&A will lead the planning and analysis function for our Canadian operation to deliver flexible, accurate, and timely forward-looking financial information, insights and metrics. The key deliverables include the preparation, optimization, and monitoring of the Long Range Plan, Annual Operating Plan, monthly/quarterly forecasts, management presentations, variance analysis, and analytical support for key initiatives. This role requires working collaboratively with cross-functional teams locally and internationally as a key business partner who guides and manages the planning processes to deliver the objectives set by the senior leadership team in alignment with company strategy.
Role and Responsibilities Lead and collaborate with business leaders to develop the long-range plan, annual operating plan and monthly/quarterly forecasts for both GAAP and non-GAAP profitability and cashflows Prepare executive-level financial summary presentations to support business needs and lead presentations on behalf of the Canadian entity Monitor financial performance against budget and forecasts, identify trends and provide actionable recommendations for cost optimization and revenue growth Continuously enhance the planning and analysis function by developing new models, refining existing ones, creating interactive dashboards, and automating reporting processes using tools like Oracle and Tableau to drive efficiency and insights Prepare analyses and business cases to support key investments and transformation initiatives that balances top line, margin/EBITDA improvement vs. investing for the future e.g. localization, R&D, M&A, pricing of material contracts, ROI analyses Gather and analyze information on prospective and new business opportunities to evaluate their impact on forecasts and plans. Provide recommendations on margin optimization, alignment into the broader financial strategy, and solutions for incorporation into existing process flows Provide strategic insight to support business growth (top line growth, margin improvement, AEBITDA and cash flow), developing and monitoring KPIs that further business objectives, and preparing financial scenario analysis Identify areas for process improvement within the organization, streamline procedures, and create scalable processes Collaborate with others within the organization to identify and implement financial systems and tools that enhance reporting accuracy and efficiency Coach and develop other finance team members, fostering a culture of excellence and continuous improvement Ad-hoc duties as assigned.
Skill Requirements/Preferences Bachelor’s degree required, preferably in Finance, Accounting, or Business Administration; MBA or CPA designation preferred 5-8 years of relevant experience, with 2-3 years of experience at a Big Four firm (expertise in US GAAP and SOX) is preferred Self-starter who enjoys working autonomously, manage multiple priorities, comfortable with ambiguity and poised under pressure Proven experience improving financial and reporting processes Strong team player with a passion for process optimization and implementation of IT solutions to drive efficiency Exceptional analytical and organizational skills with the ability to synthesize data, identify root cause, and tell the story behind the numbers Proficient in Excel (advanced formulas), accounting software (Oracle Smartview), and PowerPoint. Familiarity with Alteryx, Salesforce, Workday, Concur and other systems a plus
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients' mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc's team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company's network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR's and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor's/ Master's Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years' experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients' mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc's team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company's network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR's and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor's/ Master's Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years' experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
About Us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position
The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.
Essential Duties and Responsibilities
Provide the best patient care for individuals via both video and phone interactions Assess patients' mental health concerns and perform counselling Support our Mental Health Care and Employee & Family Assistance Programs Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case progression and next steps. Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho- social model. Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc's team. Facilitate expedited procurement of member medical records. Schedule treatment action plan report discussions between members and Teladoc clinicians. Assist members to implement treatment, identifying best path to care as recommended in expert action plan report. Provide technical and case support to Teladoc clinicians. Meet defined service level standards for case progression, overall quality, and member satisfaction. Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA). Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written) Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works. Assist in building the company's network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics. Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
Experience working in the mental/behavioral health field and knowledge of the mental health system. Demonstrated knowledge of relevant policies and legislation surrounding mental health. Overall expert knowledge of mental health and addiction services. Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques. Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care Proficiency in report writing and ability to summarize and synthesize reports. Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.). Demonstrated ability to manage cases and multiple projects in parallel. Proven excellent interpersonal skills and effective oral/written communication skills. Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities. Ability to work independently but recognize when escalation is warranted. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base. Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR's and browser-based software applications to search for information and enter data Required license or credentials needed: Bilingual fluency (both written and verbal) in English & French required Bachelor's/ Master's Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college. 5+ years' experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Summary of Position:
The case coordinator ensures efficient case progress, high quality service and member experience across service lines. In collaboration with the case managers and clinical teams, the experience is enhanced through scheduling, medical records management, documentation and exceptional communication. This dynamic role may support provider matching, medical records coordination and case support both internally and externally. This role is designed to allow effective multi-skilling and lateral career development.
General Duties
Case creation and records transfer in collaboration with the Case Management team and providers. Provide members with assistance, support, and follow-up where necessary. Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication. Provide exceptional service to internal and external stakeholders, including but not limited to providers and members. Provide administrative assistance to providers and Case Managers with various tasks. Collaborate with the clinical team (Case Managers, in particular) to support case progression. Support identification and selection of appropriate specialists/third parties using internal database. Assist with scheduling calls between members and providers. Utilize technology for case coordination and information integrity, documenting all communications. Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records. Escalate case-related questions/concerns to the Case Manager. Specific additional requirements may include (not a comprehensive list): Some additional requirements may include/not limited to: Internal and external records collection and coordination, Scheduling and queue management, Eligibility and finance tasks, Internal and external communications to ensure turnaround times as well as effective client, member and facility relationships. Responsibilities may vary based on team and business needs.
Qualifications Expected for this Position:
3-5 years' experience in a fast-paced professional office environment; hospital, physician practice, or other medical environment preferred Bilingual in French (Writing/speaking) RPN or RN license is strongly preferred Post-Secondary degree strongly preferred Ability to work independently and as part of a team, with minimal supervision Proven track record of meeting deadline-oriented tasks Knowledge of medical terminology Exceptional organizational skills, with the ability to multi-task Exceptional problem-solving skills with the ability to focus on issue resolution to drive efficiencies Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner Ability to influence others to achieve positive results Ability to work collaboratively with colleagues Comfortable recommending process changes to better achieve better experience for members Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat; medical imaging software an asset Medical Office experience an asset
