About Our Client: Our client is a charity committed to promoting equity and improving the health and well-being of people of all backgrounds. Position Scope: Reporting to the Director, People, Leadership & Culture, the Manager, People Operations is a key leadership role within the PLC department. The Manager is a people-first HR leader, a trusted advisor, strategic thinker and relationship builder. The Manager leads the Business Partner team and serves as the point of contact for complex and escalated employee relations issues. The Manager will be responsible for developing and managing the Association’s total rewards strategy, including compensation, benefits, and payroll administration. This role oversees the payroll function, ensuring accuracy, compliance, and timely execution of payroll activities across the Association. As the compliance and policy expert, the Manager will ensure policies and processes are up to date, reflect best practices and comply with all relevant legislation. Oversight of absence management, AODA and other legislative compliance, as well as the volunteer and temporary worker programs are key responsibilities of this role. Responsibilities: Business Partner/Employee Relations An employee relations and conflict resolution expert, advising on or conducting comprehensive investigations, when required, for complex and escalated issues, or those representing significant risk to the association and providing guidance to People Leaders, PLC, and employees throughout the process. Advise and coach the PLC team and Association Leaders on employee relations matters, including identifying risks, disciplinary actions, employee investigations, and performance improvement planning helping them navigate complex challenges and championing shared solutions. Leads and/or co-leads human rights complaints and related conflicts, including intake, support referrals, case assessment, advisory services, and case resolution. Responsible for overseeing and providing mediation, and conflict resolution services, database creation, data collection and reporting, and training as necessary. Employ knowledge of human rights, trauma-informed, and culturally sensitive case management practices. Identifies ER trends and makes recommendations for policy or process modifications. Keeps abreast and shares changes to Labour Laws and regulations. Primary resource on compliance and policy development and/or review and interpretation. In collaboration with the SVP and/or Director, manages litigious files, court cases and partners with external legal counsel when required. Provide advice and guidance related to performance management issues. Partnering with People Leaders to proactively address challenges and mitigate risk while enhancing the employee experience. Lead the development and implementation of policies, programs, and initiatives to support a positive employee experience and foster a culture of inclusion and diversity. Work hand-in-hand with PLC colleagues to embed Association-wide initiatives such as leadership development, talent mobility, engagement strategies, and HR technology into operations. Total Rewards Strategy & Delivery Develop, implement, and evaluate compensation and benefits strategies that enhance our ability to attract, develop, retain, and engage a high performing workforce. Oversee payroll administration ensuring accuracy, compliance, and timely execution. Acts as leader in Job Evaluation, Pay Equity, Market Analysis as well as Compensation reviews maintaining internal equity. Lead the administration of annual compensation and benefits programs including salary increases, annual benefit plan reviews, and pension administration. Ensure compliance with Canadian pay equity legislation and other relevant labour standards, such as the Employment Standards Act. Partner with PLC colleagues to implement and administer health and well-being benefits programs and initiatives ensuring competitive, sustainable, cost-effective plans and programs. Prepare reports and presentations for leadership on total rewards program effectiveness, utilization, and key metrics. Ensure all required payroll reports, remittances, and reconciliations to government agencies and other relevant entities are submitted. Employee Health & Well-being Oversee the delivery of effective and client-focused strategies, programs, and services related to employee health, safety, and wellness. Ensure policies and procedures are current and are in keeping with relevant legislation such as Human Rights Code, Accessibility for Ontarians with Disabilities Act, Occupational Health and Safety Act, Workplace Safety Insurance Act, Employment Standards Act, as well as other related legislation. Accountability to ensure effective implementation and monitoring of wellbeing programs and management of occupational and non-occupational disability claims and accommodations. Leads the development of policy and process improvement initiatives within the portfolio. Provides leadership, oversight and guidance for administration of all leaves of absence including the occupational and non-occupational disability leave programs, Health & Safety and employee wellness. Review escalated incident/accident reports, and submit and report to Insurance and Ministry of Labour ensuring compliance, as required. Temporary Worker & Volunteer Program Oversee the delivery of the temporary worker and volunteer programs. Ensure adherence to Employment Standards Act, health & safety regulations, and internal policies for all non-permanent workers. Contributes to the development, communication, and operations of volunteer policies, procedures, and risk management strategies. People Leadership & Advisor Coach, mentor and advise a team of Business Partners and Well-being & Abilities Specialist as they support their lines of business on all things people. Provide leadership and direction to the team and maximizes staff performance through effective recruitment, training mentoring/coaching, workflow/project planning, employee development and performance management. Collaborate with the PLC leadership team to digest metrics and analytics to measure the effectiveness of PLC programs and initiatives. Manage relationships with external vendors, benefit providers and internal association functional teams to explore development of reward offerings, ensuring a great employee experience. Work closely with partners in Finance to optimize ROI, reduce risk, evaluate options, and make data-driven recommendations. Ensure all programs are administered in compliance with regulations including the management of all compliance filings, reports, and audits related to the administration of employee compensation programs either directly or through vendor and partners. Create dashboards and analytics reports to measure and identify trends and drive action through data. Manage projects and initiatives, ensuring timely and successful implementation. Working closely with the People Experience team, lead efforts to improve engagement by identifying opportunities for improvement both within the PLC team as well as across the association, including change management planning. Required to participate in a rotating on-call schedule to support after-hours employee matters, ensuring timely resolution of issues related to critical injuries and employee serious occurrences. Required Skills and Knowledge: Thorough understanding of the Human Rights Code, Accessibility for Ontarians with Disabilities Act, Occupational Health and Safety Act, Workplace Safety Insurance Act, Employment Standards Act, as well as other related legislation. Strong leadership skills with emphasis on coaching, teamwork, development and influencing others. Developed decision-making, critical thinking and problem-solving skills, is resourceful, pragmatic and able to work under pressure. Proven case management skills including the ability to multitask and prioritize competing demands, creatively problem solve, and building consensus on solutions to complex and contentious situations in a timely manner. Demonstrated experience counselling leaders in employee relations techniques, best practices and the resolution of workplace issues. Experience identifying business needs and opportunities for change/improvement as well as initiating, coordinating and managing the implementation of solutions and preventive measures to potential issues. Excellent administrative and organizational skills with the demonstrated ability to take initiative and prioritize work in a high-volume position. Ability to work effectively with people of diverse backgrounds, styles, and abilities. Experience in pay equity, developing and maintaining compensation systems. Strong knowledge of Canadian payroll, benefits and pension practices, standards, regulatory guidelines and legislations. Education and Experience: Diploma or degree in Human Resources, Industrial Relations or related discipline from a recognized educational institution or equivalent combination of work experience. Minimum 3 years progressive HR Operations, Employee and/or Labour Relations experience. 3+ years experience in compensation, benefits, or total rewards management an asset. 1+ years in a leadership position. A Certified Human Resources Professional Designation is required. Working toward Human Resources Leader or Master of Industrial Relations is desirable. Application Instructions: To apply, please send a resume to Jessica Alcock at Jessica.Alcock@summitsearchgroup.com Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
