Our leading non profile client is looking for a Bilingual (FR/EN) Data Management Lead to join their team for a 6 month maternity leave term.This role blends responsibilities as a Manager of Data Management and a Bilingual Data Administrator. Reporting to the Chief Data and Information Officer, the position involves managing a data-focused team and overseeing operations to ensure accurate, secure, and high-quality data management. The role also includes administrative duties, direct data handling, and improving internal processes to align with organizational objectives.Location: Markham, ON (on-site 1 day a week)Duration: 6 months contract with a possibility of extensionKey Responsibilities:Data Management Manager Duties:Supervise Data Administrators and Clerks to ensure data collection, accuracy, and security, specifically for WSIB, Health & Safety, and Attendance Support.Oversee daily operations, budget, and personnel within the department.Generate routine and custom reports for internal and external stakeholders using tools like Excel, Power BI, and Tableau.Respond to data and reporting inquiries, ensuring clarity and accuracy.Deliver training and customer support for internal and external users on data-related tools and processes.Contribute to the organization’s strategic planning.Align department practices with broader organizational goals and data strategies.Develop, implement, and monitor policies and procedures for data management to uphold quality and security standards.Identify and implement improvements in data management processes.Other related responsibilities as assigned.Data Administration Duties:Manage all stages of the data lifecycle: collection, quality assurance, storage, and retention.Verify, clean, and ensure the integrity of collected data.Address and resolve data discrepancies to meet quality guidelines.Research and resolve data issues promptly and professionally.Maintain accurate and organized data storage.Identify opportunities for process improvement and recommend changes to leadership.Adhere to and enforce data confidentiality principles.Qualifications and Skills:Post-secondary diploma or equivalent professional experience.3–5 years of experience in data analysis, reporting, or related fields.Strong leadership and mentoring abilities.Excellent interpersonal skills for collaboration with various stakeholders.Strong analytical, problem-solving, and decision-making skills.Strategic mindset with a proactive approach to organizational improvement.Advanced skills in Microsoft Excel (e.g., VLOOKUP, pivot tables, formulas).Exceptional attention to detail and ability to manage shifting priorities.Proven ability to handle confidential data securely and ethically.Bilingual proficiency in French and English (verbal and written).
One of our clients is seeking an experienced Intermediate Software Developer specializing in C++ to contribute to development projects centered on real-time communication protocols. This role involves both technical leadership and hands-on design responsibilities in a collaborative Agile environment.Key Responsibilities:Actively participate in team meetings, provide progress updates, and take technical ownership of assigned design tasks.Manage source code and ticketing through GIT and TRAC.Engage in full-cycle software development for projects involving VoIP and SIP protocol, encompassing:Design, coding, unit testing, debugging, integration, and documentation.Required Skills & Qualifications:Education: Bachelor’s degree in Electrical Engineering, Computer Engineering, or Computer Science.Technical Expertise:Proficient in C++ with a strong foundation in Object-Oriented (OO) design and client-server architecture.Hands-on experience with VoIP, SIP, and telephony standards is advantageous.Knowledge of real-time programming and communication protocols.Development Tools:Familiarity with Agile software development principles.Proficiency with GIT, TRAC, and socket programming.Competence in TCL and Bash scripting.Platform Proficiency:Experience designing and provisioning software for communications equipment, specifically on Windows platforms.Familiarity with call management systems for operations, administration, and maintenance (OAM&P).Additional Desired Skills:Experience with cloud-native designs, stateless services, in-memory databases, and store-and-forward messaging systems (e.g., RabbitMQ, Kafka, Redis Streams).Background in Mapping, GIS, or statistics application development.Ability to work independently, demonstrate a positive work ethic, and excel in team collaboration.Languages: English required; bilingual proficiency in English and French is an asset.
One of our clients in the construction sector is seeking a seasoned SAP Program Manager to lead their SAP Center of Excellence and drive strategic optimization initiatives. Reporting directly to the Director of Technology, this role is ideal for a professional with a strong background in SAP and IT project management, a thorough understanding of SAP licensing, and demonstrated leadership abilities in delivering impactful SAP solutions.Key Responsibilities:Manage the day-to-day operations of the SAP Center of Excellence, including providing regular production support.Lead end-to-end planning, execution, and delivery of SAP projects, ensuring alignment with business goals and objectives.Oversee project scope, schedules, and budgets, proactively identifying risks and implementing solutions.Collaborate with cross-functional teams, including IT, finance, and operations, to ensure smooth integration and adoption of SAP solutions.Maintain comprehensive project documentation, such as project plans, status reports, and risk assessments.Provide leadership and mentorship to project teams, fostering a culture of collaboration and excellence.Monitor and evaluate project performance, implementing corrective measures to ensure successful outcomes.Stay updated on SAP best practices, emerging trends, and technologies to encourage innovation and continuous improvement.Manage SAP license compliance and optimize costs by identifying opportunities for efficiency and savings.Qualifications:Bachelor’s degree in Information Technology, Business Administration, or a related field.At least 5 years of experience in SAP project management, specializing in implementation and optimization.Comprehensive knowledge of SAP S/4 and the broader SAP technology roadmap.Demonstrated success in managing complex projects, delivering results within budget and deadlines.Experience integrating third-party solutions with SAP.Strong leadership, communication, and interpersonal skills.Certifications such as PMP or SAP certifications are considered advantageous.This role is a critical leadership position that offers the opportunity to shape SAP operations, drive efficiency, and support the organization’s growth objectives in the construction industry.
Our leading non profile client is looking for a Bilingual (FR/EN) Data Management Lead to join their team for a 6 month maternity leave term.
This role blends responsibilities as a Manager of Data Management and a Bilingual Data Administrator. Reporting to the Chief Data and Information Officer, the position involves managing a data-focused team and overseeing operations to ensure accurate, secure, and high-quality data management. The role also includes administrative duties, direct data handling, and improving internal processes to align with organizational objectives.
Location : Markham, ON (on-site 1 day a week) Duration : 6 months contract with a possibility of extension
Key Responsibilities: Data Management Manager Duties: Supervise Data Administrators and Clerks to ensure data collection, accuracy, and security, specifically for WSIB, Health & Safety, and Attendance Support. Oversee daily operations, budget, and personnel within the department. Generate routine and custom reports for internal and external stakeholders using tools like Excel, Power BI, and Tableau. Respond to data and reporting inquiries, ensuring clarity and accuracy. Deliver training and customer support for internal and external users on data-related tools and processes. Contribute to the organization’s strategic planning. Align department practices with broader organizational goals and data strategies. Develop, implement, and monitor policies and procedures for data management to uphold quality and security standards. Identify and implement improvements in data management processes. Other related responsibilities as assigned.
Data Administration Duties: Manage all stages of the data lifecycle: collection, quality assurance, storage, and retention. Verify, clean, and ensure the integrity of collected data. Address and resolve data discrepancies to meet quality guidelines. Research and resolve data issues promptly and professionally. Maintain accurate and organized data storage. Identify opportunities for process improvement and recommend changes to leadership. Adhere to and enforce data confidentiality principles.
Qualifications and Skills: Post-secondary diploma or equivalent professional experience. 3–5 years of experience in data analysis, reporting, or related fields. Strong leadership and mentoring abilities. Excellent interpersonal skills for collaboration with various stakeholders. Strong analytical, problem-solving, and decision-making skills. Strategic mindset with a proactive approach to organizational improvement. Advanced skills in Microsoft Excel (e.g., VLOOKUP, pivot tables, formulas). Exceptional attention to detail and ability to manage shifting priorities. Proven ability to handle confidential data securely and ethically. Bilingual proficiency in French and English (verbal and written).
The Business Change Management Specialist will lead and manage organizational change initiatives to ensure smooth transitions and alignment with the company’s strategic goals. This role emphasizes business change management by crafting and executing strategies that drive adoption of new policies, processes, and best practices across business units. The focus is on engaging stakeholders, enhancing cross-functional collaboration, and fostering a culture of adaptability and innovation.
Key Responsibilities Change Strategy Development Design and implement comprehensive change management strategies to drive successful adoption of organizational initiatives. Align change management efforts with organizational goals, business processes, and employee needs. Execution of Change Initiatives Develop and execute tailored business change management plans with a focus on organizational readiness and alignment. Assess the impact of changes on business operations and stakeholders, proactively identifying and mitigating challenges. Stakeholder Engagement Build and maintain strong relationships with stakeholders at all levels to gain buy-in and support for initiatives. Facilitate cross-departmental collaboration to ensure alignment with business objectives. Act as a trusted advisor to leadership and teams, bridging the gap between strategy and execution. Communication Planning Develop and implement clear, consistent communication strategies to ensure stakeholders are informed, involved, and aligned. Utilize various communication channels to disseminate updates and maintain transparency throughout the change process. Training and Enablement Identify organizational and departmental training needs related to change initiatives. Develop and deliver training programs to empower employees to embrace new policies, processes, and cultural shifts. Ensure training materials are relevant, accessible, and aligned with business needs. Resistance Management Proactively identify potential resistance points within business teams and address concerns through structured interventions. Facilitate workshops and discussions to gather feedback and foster collaboration. Monitoring and Reporting Track and measure the effectiveness of business change management efforts through feedback and performance metrics. Provide regular updates and actionable insights to leadership, adjusting strategies as needed to optimize outcomes.
Must-Have Qualifications Experience: 10–15 years of experience in business change management, organizational development, or related roles. 3–5 years specializing in change management within data governance contexts. Proven track record in managing business-focused change initiatives across diverse industries. Expertise: Strong knowledge of change management methodologies (e.g., Prosci, ADKAR) with a focus on business applications. Proven ability to influence and engage stakeholders across various business units, including executives and functional leaders. Skills: Exceptional communication, presentation, and interpersonal skills tailored for business audiences. Strong project management capabilities with experience in managing cross-functional teams. Collaborative mindset, with a focus on business outcomes and organizational alignment.
Nice-to-Have Qualifications Familiarity with business operations in the retail domain. Knowledge of change management practices in regulated industries. Experience with initiatives that foster cultural or behavioral change within organizations.
This role is ideal for candidates with a strong background in business change management and a proven ability to drive organizational transformation. Candidates with IT-heavy backgrounds or experience solely in program management or data governance specialization will not align with the hiring manager’s requirements.
We are seeking a highly experienced and proactive Senior QA Analyst to join our team in North York. This is a pivotal role for someone ready to lead and shape the future of QA within our organization. As we transition to a fully automated QA environment, we need a seasoned professional with the hands-on expertise to drive this transformation. You will not only execute testing strategies but also mentor and guide the team, laying the foundation for best practices and continuous improvement in QA processes. Key Responsibilities: Test Planning & Execution: Develop, implement, and refine comprehensive test plans and strategies tailored to the needs of our evolving automated environment. Execute these plans with precision to ensure product quality and stability. Automation Transition: Lead the charge in moving from manual to automated testing, leveraging tools and frameworks to streamline and enhance the testing process. Oversee the current 80% automation coverage, ensuring continuous improvement and expansion. Regression Testing: Plan and execute thorough regression testing to maintain product reliability with each release. Team Leadership & Mentorship: Provide guidance and mentorship to the existing QA team member, fostering skill development and best practices. Act as a coach to elevate the overall expertise within the QA department. Collaboration: Work closely with developers and other cross-functional teams, acting as a bridge to ensure effective communication, feedback, and resolution of issues. Process Improvement: Evaluate current QA processes and implement improvements to enhance efficiency, accuracy, and alignment with industry best practices. Stakeholder Communication: Communicate findings, progress, and recommendations effectively to technical and non-technical stakeholders.
Requirements: Experience: Minimum of 5-7 years of hands-on QA experience with a strong focus on automation testing. Proven experience in leading QA transformations and establishing QA best practices. Technical Skills: Proficient with modern automation tools (e.g., Selenium, Cypress, JUnit) and frameworks. Strong understanding of regression testing, CI/CD pipelines, and Agile methodologies. Test Planning Expertise: Demonstrated ability to design, execute, and refine test plans for complex systems. Leadership: Prior experience mentoring or coaching QA team members, with a focus on building a high-performance QA function. Communication Skills: Exceptional verbal and written communication skills, with the ability to connect effectively with developers and other technical teams. Problem-Solving: Strong analytical skills with the ability to identify root causes, propose solutions, and drive resolution. Professionalism: A seasoned and polished professional capable of driving change and influencing stakeholders at all levels.
One of our clients is seeking an experienced Intermediate Software Developer specializing in C++ to contribute to development projects centered on real-time communication protocols. This role involves both technical leadership and hands-on design responsibilities in a collaborative Agile environment.
Key Responsibilities : Actively participate in team meetings, provide progress updates, and take technical ownership of assigned design tasks. Manage source code and ticketing through GIT and TRAC. Engage in full-cycle software development for projects involving VoIP and SIP protocol, encompassing: Design, coding, unit testing, debugging, integration, and documentation.
Required Skills & Qualifications : Education : Bachelor’s degree in Electrical Engineering, Computer Engineering, or Computer Science. Technical Expertise : Proficient in C++ with a strong foundation in Object-Oriented (OO) design and client-server architecture. Hands-on experience with VoIP, SIP, and telephony standards is advantageous. Knowledge of real-time programming and communication protocols. Development Tools : Familiarity with Agile software development principles. Proficiency with GIT, TRAC, and socket programming. Competence in TCL and Bash scripting. Platform Proficiency : Experience designing and provisioning software for communications equipment, specifically on Windows platforms. Familiarity with call management systems for operations, administration, and maintenance (OAM&P).
Additional Desired Skills : Experience with cloud-native designs, stateless services, in-memory databases, and store-and-forward messaging systems (e.g., RabbitMQ, Kafka, Redis Streams). Background in Mapping, GIS, or statistics application development. Ability to work independently, demonstrate a positive work ethic, and excel in team collaboration. Languages : English required; bilingual proficiency in English and French is an asset.
As a Quality Operations & Insights Specialist , you will play a key role in optimizing processes, improving quality management, and leveraging insights to enhance operational efficiency. This role involves collaboration across teams to ensure customer service excellence and effective knowledge management.
Key Responsibilities: Streamline operations within Quality Management, Learning Design, and Knowledge Management to align with business objectives and integrate insights into processes. Create and communicate monitoring plans for new service intents, equipping Quality Assessors to evaluate interactions effectively. Analyze data collected by Quality Assessors to identify trends, derive actionable insights, and pinpoint areas for improvement. Collaborate with internal teams and external suppliers to develop scalable and sustainable solutions. Prepare and present findings to stakeholders, including senior leaders and accountable executives, ensuring clarity and impact. Provide ongoing feedback and review to Quality Assessors to enhance accuracy and effectiveness, focusing on bilingual evaluation (French & English). Drive process improvements in Quality Management by partnering with data and modeling teams to implement innovative solutions. Work with Learning Design and Knowledge Management teams to improve agent communication and training, informed by call monitoring insights. Act as a bridge between data insights, operational strategies, and quality initiatives, fostering collaboration and alignment.
Basic Qualifications: Bachelor's degree. Experience in quality operations or process management, particularly in customer service environments. Strong analytical skills with the ability to interpret data and provide actionable, data-driven recommendations. Excellent communication skills, adept at delivering clear instructions and crafting compelling narratives. Exceptional organizational skills with the ability to juggle multiple projects and priorities. Fluency in both English and French.
Preferred Qualifications: Background in the financial industry. Experience in operations, complaint handling, and third-party delivery site management. Familiarity with Lean Six Sigma methodologies and experience driving continuous improvement initiatives. Exposure to agile work environments.