A well-known financial services provider is seeking a Manager of Finance to support broker operations and manage reporting requirements. This role involves conducting financial analysis, preparing results packages, and managing payments. Ideal candidates should hold a university degree and CPA designation, with at least 5 years of finance experience. Applicants must demonstrate strong analytical skills and relationship-building abilities. This position offers competitive compensation and a hybrid work environment. #J-18808-Ljbffr
Own where we play: maintain the growth backlog, prioritize segments and initiatives, size value, and translate data/models into clear business cases and acceptance criteria—so the right opportunities move first. This role reports to the Director, Strategic Growth and partners closely with the Senior Manager, Growth Portfolio (How We Win), Director, Advisor Practice Management & Growth, as well as teams across Platform/Delivery, Risk/Legal, Finance/Data, and Sales/Field/GTM. Position Responsibilities: Own the growth backlog and roadmap slice (manage scope, sequencing, acceptance, risks, dependencies). Partners with analytics teams to build/ingest signals, refine propensity models and build opportunity maps (what to sell, when, to whom). Quantify and prioritize plays: Size value; develop theses with targets and proof plans across cohorts and instrumentation. Frame strategic choices: recommend product/pricing/comp/policy change requests with supporting economics and risk perspectives. Enable decisions & execution: prepare decision briefs & handoff packages. Drive continuous learning: review results post-launch; promote, iterate, or eliminate plays; refresh the roadmap accordingly. Outcomes you will be measured on Proof velocity (idea -> decision -> result). Conversion lift: Model-to-live lift in win rate/conversion. Required Qualifications: 8+ years in product/growth/analytics in financial services or similar, regulated domains. Preferred Qualifications: Strong background in growth strategy, segmentation & test design; Experience turning data/models into funded initiatives (propensity, segmentation, test design). Deep understanding of advisor ecosystem Comfort working across business, data & technology teams; skilled at translating between them CRM/Advisor Platform literacy (objects, queues, flows) and in‑flow UX sense. Finance & Risk dialogue comfort; clear, executive‑ready writing. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $86,250.00 CAD - $155,250.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr
The North American Intermediary CFO team delivers strategic analysis and management information to support business strategy, provide insights and support decision making. The Manager, Finance, will primarily focus on broker support and fulfill the reporting requirements to the John Hancock (JH) Mutual Fund Board of Directors. This position will work closely with Distribution and will oversee all financial aspects related to our intermediary arrangements. The ideal candidate is highly motivated and capable of building effective working relationships with partners. Position Responsibilities Conduct financial analysis and develop financial models to support existing and prospective financial arrangements with partner firms; recommend and influence actions by offering insights into opportunities, risks and challenges. Own and develop the annual strategic plan for marketing support; review and update the monthly forecast to reflect changes in marketing support spend based on key inputs/drivers. Track and process payments to intermediary firms in an accurate and timely manner; prepare accruals and work with the Accounting & Reporting team on monthly close processes. Prepare monthly results package for stakeholders with commentary on actuals to plan/forecast; engage with collaborators to understand results and communicate gaps/opportunities. Build and maintain strong working relationships with Distribution Operations and National Accounts teams. Develop and maintain in depth understanding of the various arrangements with intermediary firms; develop ongoing evaluation of new and existing intermediary relationships. Compile financial information and materials for the annual 15c mutual fund profitability review for the JH Mutual Funds Board; engage with partners across the organization to coordinate and facilitate the 15c process. Prepare quarterly board disclosures related to intermediary payments through revenue sharing, service fees and territory support payments. Provide oversight over 12b-1 reimbursement plans through monthly review and analysis; prepare and coordinate quarterly reporting to the Board. Maintain strong controls over key internal processes. Identify and implement operational improvement/automation opportunities. Required Qualifications University degree in business/finance/accounting and professional accounting designation (CPA) At least 5 years of experience in a finance role, preferably in the wealth and asset management industry Strong customer focus with the ability to build relationships, engage and influence effectively. Solid analytical skills particularly in presenting & summarizing financial information in a meaningful manner for collaborators and with high attention to detail. Highly motivated and with a strong work ethic; Results oriented and takes the initiative to solve problems while exercising sound judgment. Innovative problem solver who is comfortable leading and driving change. Ability to work independently and thrive in a collaborative team environment. Strong MS Excel and PowerPoint skills; Power BI knowledge and experience with automation tools, a plus When you join our team We’ll empower you to learn and grow the career you want We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words As part of our global team, we’ll support you in shaping the future you want to see If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a . Ubicación principal Boston, Massachusetts Modalidades de Trabajo Híbrido Se prevé que el rango salarial esté entre $92,475.00 USD - $160,290.00 USD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley. Conozca sus derechos (agencies/ofccp/posters) Permiso Familiar y Médico Ley de Protección del Examen Poligráfico () Derecho al Trabajo Verificación Electrónica (E-Verify) Transparencia Salarial () Company: John Hancock Life Insurance Company (U.S.A.) #J-18808-Ljbffr
Una importante firma de servicios financieros está buscando un profesional con experiencia en gestión de riesgos tecnológicos para unirse a su equipo en Toronto, Ontario. La posición implica realizar evaluaciones de riesgo de la información, gestionar eventos reportables y coordinar excepciones. Se requiere un título universitario y experiencia en herramientas como Archer y Jira. Se ofrece un entorno de trabajo híbrido con un rango salarial competitivo de $86,100 a $136,100 CAD, junto con beneficios personalizables y oportunidades para el desarrollo profesional. #J-18808-Ljbffr
Overview Join our dynamic team as Tax and Estate Planner in this newly created role supporting the Dealer and our Insurance division. In this role, the incumbent will have the opportunity to provide a consultative approach to supporting advisors, insurance consultants, and clients on tax, estate planning and the associated complexities. You will work collaboratively within a supportive environment that values innovation, continuous learning, and proactive improvement. This position is tailor-made for those passionate about professional development, have a natural curiosity to enhance knowledge on tax and estate matters, and thrive on helping clients achieve their financial goals and priorities. Responsibilities Provide consultation on complex tax and estate planning concepts and strategies for HNW clients and complex scenarios. Conduct a detailed discovery to understand the client and uncover issues and opportunities for further exploration. Develop customized plans for clients, integrating the expertise of financial planning, estate, tax and business planning and identifying cross-sales and growth opportunities. Present plans and strategies to clients and advisors in a manner that is easily understood and influences implementation. Work collaboratively with Centralized Planners, Advisors, and Insurance Consultants to provide specialized advice for HNW clients. Act as a subject matter expert on tax and estate planning in support of initiatives, resources, and collateral. Explain rules, regulations and concepts to clients and advisors relating to personal, corporate and trust income tax, trusts and estates. Collaborate with cross-functional teams to integrate wealth planning with other financial services offered by the organization. Stay abreast of regulatory changes and market trends to ensure cutting-edge service offerings. Liaise and maintain relationships with external advisors, industry peers, key partner vendors and other professional service providers. Deliver presentations and webinars to advisors, clients, and internal partners. Required Qualifications Bilingual French and English Knowledge in both common and civil law Chartered Accounting (CA) designation, or Legal designation (LLB). Completion of the CICA In Depth Tax Course or similar course of study. Expertise in personal, trusts, estates and corporate tax gained through relevant accounting, legal or financial services experience (5 to 7 year minimum). Strong tax, retirement and estate planning analytical skills and reasoning. Ability to apply specialized knowledge to practically implement planning solutions. Excellent organizational and prioritization skills. Ability to meet tight deadlines. Strong interpersonal skills, relationship building and management. Creative/innovative thinking applied to individual client contexts. Ability to interpret and communicate technical information to a non-technical audience. Accuracy and attention to detail. Preferred Qualifications You believe in an integrated wealth management approach for helping clients. You have a deep understanding of the financial services advice and wealth management. Confidence, maturity and credibility to interact with senior-level business leaders and top advisors. Professional demeanor, excellent communication and relationship skills. Excellent facilitation and presentation skills. Ability to multi-task, effectively prioritize, work under tight timelines and manage multiple mandates. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Equal Opportunity Employer Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary Salary range is expected to be between $125,100.00 CAD - $175,100.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr
A leading international financial services provider is seeking a Power Platform Technical Analyst in Toronto. This hybrid role focuses on ensuring platform reliability, offering Tier 2/3 support, and managing platform maintenance. Ideal candidates should have over 5 years of IT experience, with 2+ years supporting Microsoft Power Platform and strong problem-solving abilities. The salary range varies between CAD $86,100 and CAD $136,100, offering a flexible work environment conducive to growth. #J-18808-Ljbffr
OverviewWe are seeking a motivated Site Reliability Engineer (SRE) to join the Manulife Bank Service Delivery Management (SDM) team. In this role, you will be responsible for ensuring the reliability, availability, and performance of our systems and services, working closely with development and operations teams to build, operate, and continuously improve scalable and resilient platforms. This role offers opportunities to grow expertise in reliability engineering, automation, and large-scale service operations, treating reliability as a core feature of the platform while balancing innovation with operational stability. Responsibilities Design, implement, and maintain infrastructure, tooling, and automation to improve service reliability and scalability. Partner with development teams to ensure applications are designed for reliability, performance, and operational excellence. Monitor system health, performance, and availability; troubleshoot and resolve issues to minimize customer impact. Build and enhance observability capabilities, including metrics, logs, and traces, to enable early detection of issues. Participate in on-call rotations to support critical systems and ensure timely incident response. Perform root cause analysis for incidents and drive corrective actions to prevent recurrence. Define, track, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs). Support disaster recovery and resilience initiatives, including recovery testing and continuous improvement of recovery readiness. Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR). Required Qualifications Post-secondary education in Computer Science, Engineering, or a related field, or equivalent practical experience. 2–5 years of experience in a Site Reliability Engineering, DevOps, or similar reliability-focused role. Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and container technologies (e.g., Docker, Kubernetes). Proficiency in scripting and automation using languages such as Python, Bash, or similar. Experience with monitoring, logging, and observability tools (e.g., New Relic, Grafana, ADX). Experience with Power Platform tools, particularly Power BI, for operational reporting and insights. Familiarity with ITIL and Agile delivery methodologies. Strong problem-solving skills, attention to detail, and ability to work effectively under pressure. Excellent communication and collaboration skills, with the ability to work across technical and business teams. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Equal Opportunity Employer Manulife is an Equal Opportunity Employer. We embrace diversity and strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Salary and Location Location: Waterloo, Ontario (Hybrid) Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD. If applying outside the primary location, please contact for the salary range for your location. The actual salary will vary based on local market conditions, geography and factors such as knowledge, skills, qualifications, experience, and education/training. Employees may participate in incentive programs. Manulife offers eligible employees a wide array of benefits, including health, dental, mental health, vision, disability, life and AD&D, retirement savings plans, and paid time off. For U.S. applicants, please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr
The Opportunity As a Lead Power Platform Reliability Engineer in our Manulife / John Hancock team, you will play a pivotal role in enhancing our team's mission: Deliver the most capable, governed and compliant service. You will craft and refine enterprise-level applications pushing the Power Platform to its limit. Your efforts will demonstrate the versatility of the Power Platform in developing tools while ensuring seamless integration with key systems such as Power BI, Dynamics, Azure. You will engage directly with stakeholders and influencers monthly and lead the global CoE meetings. This role will provide the opportunity to influence the trajectory of our tools and services. Office location: Montreal - QC or Waterloo = ON or Toronto - ON Work arrangement: Hybrid (3 days from Office, 2 days from Home); Remote working option is not available. Position Responsibilities Stakeholder Collaboration: Leads both Power BI and Power Platform Global CoE forums. D esign Development: Drives identification of dependencies and the development of design documents for a product, application, service, or platform. Solution Construction: Builds end-to-end low code solutions using the Power Platform’s out-of-the-box capabilities following app building and Application Lifecycle Management (ALM) best practices with the majority concentrated on Power Apps premium capabilities including capabilities from, Power Automate, Dataverse, Power Virtual Agents, Copilot, and AI Builder. Expertise Utilization: Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items. Team Mentorship: Mentors other members on the team on building Power Platform solutions. Knowledge Advancement: Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale. Required Qualifications 5+ years of demonstrated work experience in a software development (full stack. 5+ years of experience in a financial institution or regulated industry. 5+ years experience of architecture and design thinking for distributed and data analytics solutions. Hands on experience in Power Platform development will be given higher priority. Preferred Qualifications Knowledge on Power Automate Desktop, Power Virtual Agent, Power Pages, and AI Builder Experience building applications on the Azure or any cloud platform. Experience with web application development using .Net\C#\React\typescript. Microsoft Dataverse / Dynamics 365 customization & integration When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location CAN, Ontario, Toronto, 200 Bloor Street East Working Arrangement Hybrid Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr
The OpportunityManulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.The Power Platform Technical Analyst will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment. Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.Location & Work arrangementOffice location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USAWork arrangement: Hybrid (3 days from Office, 2 days from Home); Remote working option is not available.Position ResponsibilitiesPlatform Reliability Management & Troubleshooting: Investigate and resolve issues related to app performance, data integration, and automation failures.Address issue and engage with users to provide Tier 2/3 support for Power Platform applications and flows.Act as a liaison between business users and technical teams to ensure timely resolution of issuesPlatform Maintenance: Monitor platform health, usage, and performance metrics.Manage environment configurations, security roles, and data policies.Perform routine audits and ensure compliance with governance standards.Documentation & Knowledge Sharing: Maintain support documentation, FAQs, and troubleshooting guides.Conduct training sessions and create user guides for business users.Collaboration & Continuous Improvement: Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.Identify opportunities to streamline support processes and improve user experience.Required QualificationsAt least 5 years IT industry experienceMust have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).Strong understanding of Dataverse, connectors, and environment management.Experience with Microsoft 365 services and Azure Active Directory.Excellent problem-solving and communication skills.Ability to work independently and manage multiple support requests.Preferred QualificationsExperience with governance and administration of Power Platform environments.Familiarity with DevOps practices and ALM for Power Platform.Basic knowledge of scripting (PowerShell, JavaScript) is a plus.Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.When you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit the website: Equal OpportunityManulife is an Equal Opportunity Employer. We embrace our diversity and are committed to fair recruitment, retention, advancement and compensation, without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request accommodation, contact Salary & LocationReferenced Salary Location: Montreal, QuebecWorking Arrangement: HybridSalary range is expected to be between $86,100.00 CAD - $136,100.00 CAD. If applying outside primary location, contact for the salary range for your location. The actual salary will vary based on market conditions and factors. Employees may participate in incentive programs. #J-18808-Ljbffr
Join the Enterprise Technology Services Governance & Controls (ETS G&C Team), where you'll help drive a strong risk-aware culture by supporting key governance processes including Information risk assessments, Reportable Events, CAP Management, Exception Requests while demonstrating hands‑on Archer experience to manage technical risks and deliver timely, accurate insights. This role requires technical proficiency, independent execution, and cross-team collaboration within a supportive, growth-focused environment that values continuous learning and professional development. Position Responsibilities Perform information risk assessments in compliance with the global Information Risk Assessment methodology, policies, and standards. Assess new and existing development, testing, deployment, monitoring, and security tools within various areas and business units. In collaboration with developers, engineers, and support teams, implement and automate security controls, including those for cloud architectures and container workloads, into CI/CD pipelines. Independently manage the full lifecycle of reportable events, including investigation, customer engagement, and approval in Archer, while ensuring alignment with internal governance processes. Coordinate exception requests by engaging with requestors to understand the rationale, assess risk impact, validate compensating controls, draft and document exceptions in Archer, and collaborate with Line 2 to seek approval. Develop and assist in completing corrective action plans for key controls/measures that cannot be measured or where control deficiencies exist. Collaborate with multi-functional teams including ETS teams – cloud, architecture, IT Asset Management, Infrastructure, Line 2, and control customers to ensure effective execution of risk processes and alignment with enterprise governance standards. Required Qualifications 3‑5 years of experience in technology risk or information security, preferably within a regulated financial environment. University degree or equivalent experience in Computer Science, Information Technology, or a related field is preferred. Solid grasp of security domains, including risk assessment, incident response, and regulatory standards. Knowledge and experience with tools like Archer, Jira, Confluence, ServiceNow. Familiarity with regulatory frameworks such as OSFI’s B‑13 (Technology and Cyber Risk Management), NIST standards, and SOC 1/SOC 2 compliance. Professional certifications such as CISSP, CISA, CRISC, CISM are preferred. Strong analytical and communication skills, with the ability to manage customers effectively. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a . Referenced Salary Location Toronto, Ontario Modalidades de Trabajo Híbrido Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU. #J-18808-Ljbffr
