Reporting to the Chief Information Officer & VP of Information Technology Services (ITS), the Director,ProductPlanning andDelivery - ERP modernization will lead MBLL’s multi-year systemic and strategic renewal of enterprise resource planning (ERP) processes and technology. This position calls for a tactful and thoughtful leader to translate strategic direction into hands‑on operational oversight, ensuring internal teams, as well as external vendors and partners can effectively implement. This position will manage the entire ERP product lifecycle, from initial concept and design through delivery and implementation, ensuring that each product aligns seamlessly with MBLL’s business strategy and customer expectations.
This position blends strategic leadership, hands‑on program oversight, and organization change management, all while fostering a collaborative, people‑first culture. This role encompasses oversight of ERP product implementations such as Finance, Supply Chain, Retail, Human Resources and other core operational product areas, each with unique objectives and customer needs, requiring a dynamic and adaptable approach. The Director, Product Planning and Delivery provides strategic guidance, mentorship, and operational oversight to a team of product managers, program managers, architects, technical professionals, and testers, empowering them to make informed, high‑level decisions that drive product success. This position is critical in developing and executing product plans, establishing efficient implementation practices, benefit realization, and sustaining optimal performance throughout all stages of the product lifecycle.
Duties
Lead the implementation of the ERP renewal strategy for assigned areas, from initial concept through product implementation, ensuring product alignment with MBLL’s strategic goals, and dynamic market trends.
Partner with ITS, vendor and business leaders to refine and define a clear ERP product vision, value drivers, set measurable business outcomes, and establish implementation plans.
Manage the ERP product and projects with a strong focus on adaptability, making data‑driven decisions about resource allocation, feature prioritization, and product innovation based on evolving customer and market insights, ensuring products are solution based.
Maintain and refine a multi‑year ERP and product technology roadmap (3-5 years), integration, cloud adoption, and system enhancement priorities.
Drive a culture of innovation by exploring emerging technologies and integrating forward‑thinking practices, optimizing products to enhance customer experience and industry relevance.
Lead continuous improvement initiatives to evaluate and optimize product management processes, setting clear efficiency benchmarks and maintaining best practices.
Define, track, and communicate key performance indicators (KPIs) to evaluate product success, customer satisfaction, and other results‑driven metrics, making real‑time adjustments to maintain competitive quality standards.
Establish governance frameworks to ensure transparency, regulatory compliance, and accountability across ERP, streamlining workflows, and enhancing scalability.
Oversee resource allocation, timeline management, and budgets for concurrent initiatives, utilizing appropriate industry informed models and methodologies to support iterative, customer‑centered product releases.
Drive cross‑functional collaboration by aligning resources, roles, and responsibilities to deliver cohesive and impactful ERP solutions.
Play a key role in the establishment and ongoing assessment of ERP governance structures, including steering committees, design committees, technical review boards, and change control boards. Provide leadership through solid people management practices.
Provide training, guidance, and direction.
Resolve problems and issues, and provide conflict resolution in a sensitive, confidential, and professional manner.
Ensure all applicable compliance, regulations, policies, procedures, practices, and corporate and social responsibility principles are understood, supported and adhered to by all employees.
Promote a positive team environment, ensuring that team members feel valued and supported, enhancing employee retention and morale.
Manage change effectively within the team, guiding them through transitions and adapting roles as necessary to support both organizational shifts and product evolution.
Develop reporting to allow for oversight and monitoring of projects objectives and financial health.
Conduct cost‑benefit analyses, build business cases, and present financial impacts to executive leadership.
Identify financial risks and implement strategies to mitigate uncertainties, ensuring alignment with financial goals and resource constraints.
Monitor vendor performance against metrics and benchmarks, proactively addressing issues to maintain quality standards in product and service delivery.
Develop cost‑effective vendor relationships to optimize product quality, streamline procurement, and ensure alignment with MBLL’s strategic objectives.
Build and maintain strategic relationships with MBLL business divisions and other key working groups, furthering collaboration and a shared understanding of product goals, governance standards, and solution alignment.
Prepare and deliver executive‑level presentations and board briefings, gaining buy‑in for key initiatives, and maintain alignment with leadership objectives and organizational goals.
Facilitate collaboration across all organizational levels, using influence and building positive working relationships with internal and external partners to support ERP modernization success.
Actively engage with internal clients to gather insights and feedback, ensuring a two‑way communication flow that strengthens product relevance and impact.
Qualifications
Completion of a recognized degree or diploma in IT, Computer Science, Business Administration, or a related field and/or equivalent experience.
Minimum of Ten (10) years in IT leadership, program/product management, operations, or relevant business experience, cross functional team leadership and driving alignment between business outcomes and technology solutions or equivalent experience.
Leading ERP implementations with experience in vendor and contract management and benefits realization.
Extensive experience with project delivery methodologies, product lifecycle management, and operational best practices including experience with ERP systems.
Demonstrated work experience including a view to efficiency, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self‑starter, excellent human resource management skills, planning and managing budgets.
Excellent interpersonal and communication skills, with a proven ability to build strong relationships and lead cross‑functional initiatives.
The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.
***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.
We thank all interested applicants, however, only those selected for interviews will be contacted.
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