Title: Regional Leasing Manager Reports To: Associate Director/Director/VP, Operations Position Summary: The Regional Leasing Manager plays a critical role in supporting CAPREIT’s mission to optimize leasing performance, reduce vacancies, enhance revenue growth and ensure consistent service excellence within the prescribed portfolio. As a strategic partner to regional operations and with strong expertise in sales, customer service, market analysis, and coaching, they identify leasing gaps, provide training, and develop solutions to improve conversion rates and occupancy. Furthermore, they closely collaborate with Operations Partnerships, and Pricing and Sales teams, to align on strategies, velocity targets, develop training programs, and implement industry best practices. Responsibilities: Collaborate with and support our frontline teams to reach stabilization on vacancy, conversion and other key metrics for the prescribed portfolio. Analyze property-specific challenges and develop tailored strategies to improve leasing performance. Visit properties to observe and provide support, focusing on best practices and closing techniques. Assess leasing staff performance regularly and provide tailored feedback and training, both in-person and remotely, to enhance their skills and effectiveness. Join forces with property teams to secure and perform viewings and to ensure delivery of excellent customer service during the entire leasing process. Manage follow-ups with prospective residents to address objections and secure signed leases. Partner with the Customer Care team to review sales calls and coach staff on consistent and professional communication with prospects. Escalate any operational insight, challenges, concerns and other relevant information observed to management. Perform asset/property audits to determine and enhance the condition of the exterior, vacant units, common areas, and presentation of frontline team. Complete Mystery Shops of major competitors and ad-hoc market surveys. Collaborate with the Pricing and Sales team to analyze and provide insights gained from Mystery Shops, market surveys and property audits. Attend all assigned trainings and team meetings, including pricing meetings to share key data that may affect pricing/incentive decisions. Partner, manage relationships, and actively communicate with all levels of internal and external stakeholders. Travel and support the broader operations team for both short- and long-term durations, when needed. Other responsibilities assigned as required by changing business needs. Qualifications: 5 years’ experience in residential leasing, real estate sales, property management or related field. College/University degree or equivalent work experience. Proficient with MS Office. SAP/Yardi knowledge is an asset. Proven track record to successfully close residential lease agreements while exceeding leasing/sales goals. Self-starter with a passion for delivering excellence in customer relations. Effective team player with well-developed interpersonal, oral and written communication skills. Demonstrated ability to influence leasing teams to adopt best practices and achieve key objectives. Analytical with the competency to comprehend leasing metrics and market data. Strong and strategic problem-solver with effective negotiation skills. Flexibility to work evenings and weekends when needed to meet business requirements. Detailed-oriented with proven ability to multitask and work in a fast-paced environment. Valid driver's licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations required. What’s in it for you? At CAPREIT, we reward all permanent full-time employees: Competitive Base Salary Paid Vacation Flexible Health, Dental & Vision Benefits Employee Savings Plan Employee & Family Assistance Plan Learning & Professional Development #J-18808-Ljbffr
Reports To: Vice President, Innovation & Business Enablement Role Summary : As a Senior Project Manager at CAPREIT, you will play a crucial role in overseeing and managing a diverse portfolio of complex business technology projects. You will be responsible for planning, executing, and closing projects, ensuring they are completed on time, within scope, and within budget. In addition, you will collaborate with cross-functional teams to drive successful project outcomes and contribute to the overall success of our organization. Experience in measurement and evaluation, strategic management, communications, and resource allocation will guide this work. Your key area of focus will be an ERP implementation. Key Responsibilities: Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues. Determine and establish the appropriate program/project organizational and work breakdown structures (e.g., projects, workstreams) to accomplish program outcomes. Ensures program/project milestones and schedule accurately reflect the delivery commitments of all stakeholders. Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives. Communicate routinely to management, customers, project team members, and other stakeholders, actively soliciting and addressing customer and project team feedback. Monitor project level issues and risks and ensures relevant sub-project issues are exposed at the program level. Facilitate resolution of core issues between multiple executive stakeholders where required. Develop Terms of Reference, scope of work, specifications and materials for projects and consultant requirements for all purchasing documents including RFQ, RFP, REOI, and RFI Ongoing liaison between CAPREIT and prospective project consultants including evaluation of proposals, recommendation of the selection of consultants for assigned projects, review of legal agreements and contracts, and ongoing contract management with selected vendors. Provide formulation of project budgets from minimal information at the feasibility stage, controlling costs through the design stage to maintaining the integrity of the established budget and to ensure that business clients receive the best value for their investment. Provide required project documentation to sponsor, executives, and project team members, including project status, scope definition, project charters, detailed project management plans with schedule of key milestones, issue logs, budget tracking reports, weekly status reports and risk assessments/contingency plans. Develop project indicators that track project quality, delivery, and predictability. Break down ambiguous, high-level goals into executable steps. Defining, clarifying roles and responsibilities, and setting deliverables/quality/ performance expectations for project resources. Resolving resourcing conflicts and negotiating changes to resourcing needs. Assisting in the facilitation of team, vendor, and client meetings, communicating effectively to identify needs and evaluate solutions to complex business and technical issues. Complete project evaluations, velocity metrics, and assessment of results to the key project benefits and performance indicators. Advisor to the PMO in the creation, maintenance and enhancement of project management methodology, standards and practices in an ever-evolving environment. Qualifications Degree in Business Administration or related discipline and a minimum of 10 years experience in project management. Experience managing large, multi-year, complex projects. ERP and, or Yardi implementation experience is an asset. Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations. Superior Interpersonal skills and communication skills. PMI PMP certification required. Experience and/or certification in Agile/Scrum is mandatory. Strong proficiency in project management and development tools and software (e.g., Microsoft Project, Jira, Smartsheet, Azure DevOps). Excellent analytical and problem-solving skills. Exceptional organizational and time management abilities. Strong client focus including excellent interpersonal and relationship management skills to build strong relationships with client groups to coach, facilitate, consult and negotiate with internal stakeholders at all levels of the organization. Exceptional analytical and problem-solving skills with the ability to analyze complex datasets, research and identify issues, challenges, root causes and opportunities and propose effective and practical solutions for improvement. Advanced MS Office skills: Excel, PowerPoint, Visio, Word, Project, SharePoint. #J-18808-Ljbffr
Title: Technical Services Manager Reports To: Senior Director, Technical Services Responsibilities: Provides program delivery and business expertise for technical services delivered to CAPREIT Operations Units by the following: Assisting in the development, implementation, and execution of service plans with innovative approaches based on building maintenance service needs and industry best practice; Develops with Procurement and other Business units a contract framework that reduces cost at an appropriate risk level while compliant to the respective laws and regulations to improve effectiveness and accountability of contractors and local staff; Directing and overseeing maintenance functions including standards, service levels, high performance, and standard response times for all maintenance program components to maintain a consistent and standard, a high level of building repair, reliability, building safety, and customer service; Providing technical support for decision making to Operation Managers, building managers, and building operators to resolve building issues; Assisting with the ongoing management of contractors/supplier’s contracts and vendor relations including resolution of contractual issues for building managers; Developing standards and specification for Capital and Operating repairs and services to meet organisational objectives; Project managing major renovations with operation managers and contractors including specifying, requesting, and reviewing quotes from contractors; Providing technical support and assist with internal departments for policy and procedure development and implementation at the operations level; Working closely with Managing Directors and internal departments to develop annual CapEx budgets, with a focus on effective delivery to meet goals; Instituting corporate inspection and evaluation processes for performance assessment and long-term maintenance improvement planning that supports the yearly budget preparation cycle with the Managing Directors; Provides advice and feedback on the development and effectiveness of the on-site maintenance capability for operations units, including the identification of any applicable training needs and the development and delivery of training programs which ensure standards and compliance is maintained; Participates in the development and ongoing use of appropriate systems and technology to support the service plan to maximize innovation and reduce costs. Systems include: computer-based maintenance systems and building monitoring systems; Ensure buildings and work practices comply with all applicable laws and regulations related to, but not limited to, the National Fire Code, Provincial Fire Code , Federal and Provincial Environmental and Occupational Health and Safety legislation including asbestos, TSSA, and other authorities having jurisdiction by confirming all records are up to date and accurate and compliant; Working with the PIC manager on the ongoing evaluation of activities, structure, and deployment of staff and contracts within the Property Improvement Contract; Keeps abreast of market development in maintenance and assesses their opportunity value for CAPREIT; Producing management reports on building performance and key indicators; Training of site staff on systems, components, required inspections and record keeping for HVAC, electrical, fire and emergency, interior/exterior building systems and components, and any other related required building components; and, Other duties as assigned by the Sr. Director, Technical Services. Qualifications: Trade certification, background in building sciences, technical education, related experience; Working knowledge of, but not limited to, the National Fire Code, Provincial Fire Code, Federal and Provincial Environmental and Occupational Health and Safety legislation including asbestos, and TSSA; Computer skills, Excel, Word, and keyboarding; Supervisory experience; Organized and able to oversee multiple projects simultaneously; Excellent communication; and, Be on call 24/7 for system failure escalations and respond to major emergencies. #J-18808-Ljbffr
Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada? If this is you, come join our community as a Leasing Specialist. Please note this is an onsite position located in New Westminister, BC. Possessing an insured means of personal transportation to travel between work locations is required for this position. Who are we? We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes. Our employees are essential to the success of our communities and we consider them our most valuable assets. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in our industry leading levels of Employee Engagement. About the Leasing Specialist opportunity: Resident Ambassador: As our frontline liaison, build strong relationships and deliver excellence by addressing concerns to maintain resident satisfaction. Leasing Champion: Own the leasing process from initial inquiry to onboarding of new resident. Proactively monitor vacancies and achieve leasing targets. Operations Guru: Collect payments, inspect the property and facilitate resident moves and maintenance request. What you need to succeed: 1-2 years’ experience in customer service, sales, office administration or related field. High school diploma or equivalent. Proficient with MS Office. SAP knowledge is an asset. Well-developed oral and written communication skills. Ability to work evenings and weekends when needed to meet business requirements. Proven ability to address concerns and achieve performance targets. Strong problem-solver with effective negotiation skills. Highly organized and detailed-oriented with proven ability to work in a fast-paced environment. Valid driver’s licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations may be required for some locations. What’s in it for you? In this role you will be rewarded with: Competitive Base Salary starting at $45,000-$50,000 Paid Vacation Flexible Health, Dental & Vision Benefits Employee Savings Plan Employee & Family Assistance Plan Learning & Professional Development Your opportunity to build an exciting career! #J-18808-Ljbffr
Are you highly organized, customer-oriented, and enjoy interacting with people? Interested in joining one of Canada's consistently recognized 50 Best Employers' talent pool to build a future career in residential property management? If you are eager to be considered for upcoming Leasing Specialist opportunities within our dynamic Ottawa team, we want to hear from you! Who are we? We are a growth-oriented company that owns and operates the highest quality rental communities across Canada. We offer our residents attractive, comfortable, and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities, and we consider them our most valuable assets. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in our industry-leading levels of Employee Engagement. About the Future Leasing Specialist opportunity: Resident Ambassador: As our frontline liaison, build strong relationships and deliver excellence by addressing concerns to maintain resident satisfaction. Leasing Champion: Own the leasing process from initial inquiry to onboarding of new residents. Proactively monitor vacancies and achieve leasing targets. Operations Guru: Collect payments, inspect the property, and facilitate resident moves and maintenance requests. What will you need to succeed: 1-2 years’ experience in customer service, sales, office administration, or related field. Excellent customer service and interpersonal skills. Well-developed oral and written communication skills. Proficient with MS Office. Property management software knowledge is an asset. Ability to work evenings and weekends when needed to meet business requirements. Proven ability to address concerns and achieve performance targets. Strong problem-solver with effective negotiation skills. Highly organized and detail-oriented with proven ability to work in a fast-paced environment. Valid driver’s licence, clean driver abstract, and reliable, insured means of personal transportation to and between work locations required. What will be in it for you? At CAPREIT, we reward all permanent full-time employees: Competitive Base Salary Three (3) Weeks’ Paid Vacation Flexible Health, Dental & Vision Benefits Employee Savings Plan Employee & Family Assistance Plan Learning & Professional Development By joining our talent pool, you will have priority access to speak with our hiring team about your interest and relevant experience, giving you the opportunity to make valuable connections. As we continue to grow, you will be among the first to be considered for upcoming Leasing Specialist positions. Your opportunity to build an exciting career! #J-18808-Ljbffr
Reports To: Sr. Director, Engineering and Project Management Position Summary: The Senior Project Engineer will be responsible for preparing and providing oversight of condition audits, project fee estimates, specifications, budgets, and schedules, as well as managing structural and envelope rehabilitation engineering design. They will coordinate with consulting firms, contractors, and internal stakeholders, to ensure project schedules and deadlines are met within budget. In addition, they will conduct site inspections to ensure work is performed to CAPREIT’s standards and codes prior to signing off on the completion. The Senior Project Engineer will help to facilitate knowledge sharing, improve efficiency, standardize process, drive skills training, and inspire overall collaboration. Responsibilities: Collaborate with engineers, architects etc. to determine the specifications of the project. Contribute to capital budget planning by reviewing and extracting budgeting information from building and roof condition assessment reports prepared by consultants. Coordinate and participate in meetings with other CAPREIT internal teams/stakeholders to ensure that all intersecting projects progress seamlessly. Provide Sr. Project Manager duties for all assigned structural and envelope projects and review specifications and reports prepared by Project Managers and Projects Coordinators. Provide oversight, supervision, motivate, train, develop and mentor Project Managers and Coordinators as assigned. Create project budgets while managing and tracking progress as well as reporting unforeseen expenses as they arise. Identify and resolve project issues with project team and ensure larger, more complex issues are escalated to key project stakeholders. Ensure adherence to all health and safety standards and report issues. Work closely with Senior Director, Procurement to assist in the preparation and creation of scopes for repair/construction work & tender documents. Carry out Condition Audits, property inspections, and provide analysis and assist in the preparation of capital expenditure budgets. Project manage various construction, intensification and retrofit projects within the portfolio, including budget management, reporting, and quality control of general contractor and consultants. Assist with new acquisitions; 5-year capital plan. Support staff in tracking all EUBR requests and assist by reviewing their site review findings and specifications as required. Provide site inspections including quantitative analysis to various internal operational groups as they relate to the modernizing, upgrading, and maintaining the properties within the portfolio Maintain and constantly improve cost reduction initiatives relating to maintenance and repair works throughout the portfolio. Collaborate with the Procurement department in vendor selection, tender evaluation, and award recommendation. Assist in the preparation of bid analysis and recommendation letters and review and approve progress invoices. Lead discussions and work effectively with senior leaders. Support software enhancements to track projects and time management. Provide guidance and share PM best practices with Technical Services Mangers and other internal stakeholders. Required Skills: Knowledge and application of safety and environment principles and procedures. Familiarity with quality and health and safety standards. In-depth understanding of building restoration, procedures and materials and project management principles. Proven experience as a building science subject matter expert. Demonstrates the ability to manage time effectively, prioritize and work under pressure to meet multiple deadlines. Flexibility and ability to work in a fast-paced environment. Demonstrated experience implementing a strong safety culture. Identify and manage risk and opportunities on construction projects. Ability to work at heights utilizing suspended access equipment such as swing stages and zoom-booms. Establish and maintain effective relationships with key stakeholders and decision makers. Provide leadership, direction, and motivation to the project team. Maintain quality service by establishing and enforcing organization standards. A team player with leadership abilities. Qualifications: Post-secondary education in Structural Engineering, Building Science, Architecture or Construction Management, Professional Designation an asset. Licensed Professional Civil/Structural Engineer Minimum 5-10 years of relevant experience with carrying out investigative building reviews, project management and quality control of restoration and construction projects. Capable of establishing and maintaining effective working relationships with internal operational and management teams and external associates and vendors. Required to travel to support and lead capex projects across Canada. Valid G driver's licence and access to a reliable vehicle #J-18808-Ljbffr
