The IT Helpdesk Manager, reporting into the Senior VP, IT, is responsible for effectively managing end‑user expectations, setting the organizational standard for IT support engagement, and serving as a communication channel between Team Members and the IT organization. Duties & Responsibilities Effectively manage, develop, and train the Helpdesk team. Ensure that all processes used by the service desk are thoroughly documented, continuously audited, and improved. Conduct and share results from service and operation performance reviews. Promote the service desk with senior management and work to ensure that its business value is understood. Coordinate and manage all relevant stakeholders, including the Helpdesk team, Team Members, and other teams that involved in the Helpdesk operations. Manage the cost of running the Helpdesk operation. Monitor ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary. Establish and implement ITIL standards. Escalation and resolution of software issues to the information systems/development team. Escalation and resolution of third‑party software or systems issues by the support team. Collect feedback to determine patterns and issues to find resolutions or provide the Team Member FAQ to ease in troubleshooting. Develop and maintain a technical support and knowledge base. Maintain departmental staffing by recruiting, selecting, training and developing personal growth opportunities. Conduct regular check‑ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges. Education, Training & Qualifications Minimum five years of professional or technical experience in IT with a strong background in all aspects of customer service. Minimum two years of management experience that demonstrates proficiency in leadership techniques and management of resources. Hands‑on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft 365. Demonstrated experience (use, administration, and configuration/development) with ServiceNow ITSM platform. Experience with computer security systems, password, networking and file protection protocols. Skills & Abilities Ability to balance and plan the short‑term actions of the team to meet SLAs and service growth. Knowledge and demonstrable understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. Ability to communicate and give instructions to a non‑technical audience. Customer‑service oriented with a problem‑solving attitude. Time management skills with the ability to prioritize multiple responsibilities. Working Conditions Prolonged period sitting at a desk and working on a computer. #J-18808-Ljbffr
A leading IT service provider in Guelph is looking for an IT Helpdesk Manager to oversee the Helpdesk operations. You will manage and develop the Helpdesk team, ensure service management processes are optimized, and maintain service quality. Ideal candidates will have a strong IT background, management experience, and excellent communication skills. This role offers a dynamic work environment focused on customer satisfaction.
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A pet services company in Guelph, Ontario is looking for a full-time Operations Team Member. This entry-level position involves the compassionate operation of crematory services, including the handling of deceased pets and maintaining safety protocols. Candidates should possess a high school diploma and have at least 12 months of service industry experience. A passion for pets and strong communication skills are essential.
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Operations Team Member Reporting into the Operations Care Center Manager, this role is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items, and processing and packaging cremated remains. The position works with a close-knit team within a care center. This role is specifically for a dayshift crematory operations team member. Duties & Responsibilities Perform a variety of daily duties such as operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or other required tasks. Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence. Monitor equipment to ensure the process is working properly, make adjustments as needed, and submit maintenance requests. Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting. Clean and maintain equipment used in cremation procedures, including machines that grind bones into powder. Follow safety procedures to protect yourself and others from exposure to hazardous materials or dust particles. Other duties as assigned. Education, Training & Qualifications High school diploma or equivalent. Minimum of 12 months experience in a service industry. Valid Driver License may be required. Skills & Abilities Passion for Pets - Caring, patient, kind, and empathetic. Customer Focus - Prioritize quality, safety, and ethics. Problem Solving – Developing solutions and quick thinking. Proven team player who is flexible and adaptable. Energetic, self‑motivated, and results oriented. Good verbal communication skills. Excellent time management skills with a proven ability to meet deadlines. Comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team. Safety – Committed to working in a safe environment, e.g., OSHA. Strong attention to detail. Working Conditions Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion. Regular lifting/moving 100+ lbs. Regular exposure to elevated noise levels. Regular exposure to elevated heat levels. Regular handling of deceased pets. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries Veterinary Services #J-18808-Ljbffr
