We are JAM CRM, an award-winning, game-changing, forward-thinking CRM agency tucked away in trendy Liberty Village. We’re looking for a Group Account Director to join our team of over 155 1:1 communication experts who are dedicated to creating incredible work, making our clients proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology, we may just be the best-kept marketing secret in Canada. Responsibilities Accountable for performance and success of the account Building and managing client relationships at the senior level Strategic client leadership (sees the bigger picture and provides strategy, innovative solutions through technology, data, and creative) Planning, developing, and managing clients’ CRM strategies Overseeing the smooth and successful production of campaigns Leading account team and fostering positive internal cross-agency relationships Taking a proactive approach to anticipating internal and external concerns Proactively identifying new business opportunities leading to organic growth Utilizing your leadership skills to push clients, the team, and the agency in the most productive direction Desired skills & experience Has 2+ years as a Group Account Director in a CRM agency setting Has 8+ years relevant industry experience Solid understanding of CRM and MarTech tools and platforms The ability to plan and strategize at a senior level Effective team management capabilities Retail, Financial, or Automotive experience is an asset A keen attention to detail and budgetary restraints Excellent written and oral communication skills Soft Skills Proactive approach to account management Confidence without ego A glass-half-full type – a positive attitude takes you places Focused on every last detail because you get the big picture Eager to question things – there is opportunity in questions Accountable, even when that means highlighting a mistake Eager to make those around you better Always up for a challenge Passionate about advertising Thrives on multitasking Seniority Level Director Employment Type Full-time Job Function Advertising and Marketing Industries Advertising Services and Marketing Services #J-18808-Ljbffr
About Us We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Coordinator to join our team and support the successful execution of our client projects, by facilitating communication between teams, managing timelines, and ensuring a smooth transition from solution design to production with our development team.
Key responsibilities
Project coordination: Assist Project Manager in coordinating end-to-end client project execution, from development, testing, and deployment Track project timelines, deliverables, and budgets, ensuring alignment with client objectives and internal priorities Identify potential blockers, dependencies, or risks and escalate them to relevant stakeholders for resolution Collaborate with internal teams, including account managers, developers, and deployment specialists, to align on project goals and timelines Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs Process management: Maintain and update project plans, timelines, and deliverables Coordinate deployment activities with the deployment specialist, ensuring all assets are ready for launch Submit and adhere to QA checklists to ensure all project deliverables meet internal quality standards before deployment Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary Quality assurance: Assist in rigorous testing by validating data, assets, and functionality against QA checklists before deployment Track daily email sends to ensure campaigns are executed as planned and within requirements Monitor email deliverability metrics (ex. bounce rates, spam complaints, inbox placement) and escalate issues as needed Technical expertise: Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
Qualifications
Experience: 1+ years of project or account coordination experience, preferably in a CRM, marketing, or digital agency environment Experience supporting Salesforce Marketing Cloud projects or similar CRM platforms Skills: Strong organizational skills with attention to detail, ability to manage multiple tasks and support project and account managers in a fast-paced environment Strong communication and interpersonal skills for effective client and team collaboration Knowledge (nice to have): Familiarity with CRM ecosystems, including customer data management, omni-channel marketing, and analytics Understanding of email marketing concepts and best practices
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at
About Us We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we're looking for a Project Coordinator to join our team and support the successful execution of our client projects, by facilitating communication between teams, managing timelines, and ensuring a smooth transition from solution design to production with our development team.
Key responsibilities
Project coordination: Assist Project Manager in coordinating end-to-end client project execution, from development, testing, and deployment Track project timelines, deliverables, and budgets, ensuring alignment with client objectives and internal priorities Identify potential blockers, dependencies, or risks and escalate them to relevant stakeholders for resolution Collaborate with internal teams, including account managers, developers, and deployment specialists, to align on project goals and timelines Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs Process management: Maintain and update project plans, timelines, and deliverables Coordinate deployment activities with the deployment specialist, ensuring all assets are ready for launch Submit and adhere to QA checklists to ensure all project deliverables meet internal quality standards before deployment Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary Quality assurance: Assist in rigorous testing by validating data, assets, and functionality against QA checklists before deployment Track daily email sends to ensure campaigns are executed as planned and within requirements Monitor email deliverability metrics (ex. bounce rates, spam complaints, inbox placement) and escalate issues as needed Technical expertise: Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
Qualifications
Experience: 1+ years of project or account coordination experience, preferably in a CRM, marketing, or digital agency environment Experience supporting Salesforce Marketing Cloud projects or similar CRM platforms Skills: Strong organizational skills with attention to detail, ability to manage multiple tasks and support project and account managers in a fast-paced environment Strong communication and interpersonal skills for effective client and team collaboration Knowledge (nice to have): Familiarity with CRM ecosystems, including customer data management, omni-channel marketing, and analytics Understanding of email marketing concepts and best practices
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at .
About us
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for a Security & Compliance Specialist to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.
In this role, you’ll focus on conducting security compliance reviews, collecting evidence, and engaging with users to ensure security best practices within JAM CRM – with diverse Windows, Linux, and MacOS environments. You’ll support the IT team with identifying and mitigating security risks and contribute to the development and implementation of security policies.
Responsibilities Conduct security compliance reviews and audits Collect and analyze evidence related to security incidents and compliance Develop and update security policies and procedures Educate and engage users about security best practices and issues Assist with identifying and mitigating security risks Provide input and support on security-related projects and initiatives
Desired skills and experience 2+ year degree in Computer Science, Cybersecurity, or a related field 2-5 years of working experience in IT and security roles Strong understanding of cybersecurity principles and best practices Experience working with Windows, Linux, and macOS operating systems Familiarity with cloud service providers (AWS preferred/Azure/GCP) Excellent communication skills for user interaction and policy development Understanding of: Microsoft Active Directory and its services (DNS, GPO, etc.) Cloud-based services and applications (O365, Adobe CC, etc.) Networking and security principles Documenting assets, configurations, processes, and security protocols
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know.
