We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Manager to join our team and lead the successful execution of our client projects, bridging solution design and production with our talented development team.
Project leadership:
Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment
Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives
Proactively identify potential blockers, dependencies, or risks and develop strategies to address them
Serve as the primary point of contact for clients throughout the project lifecycle
Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges
Effectively communicate complex technical concepts in simple terms for non-technical stakeholders
Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines
Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
Process management:
Establish and manage detailed project plans, timelines, and deliverables
Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary
Quality assurance:
Oversee rigorous testing to ensure the final product meets technical and business requirements
Technical expertise:
Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
Provide guidance on CRM architecture, data integration, and omni-channel campaign execution
3+ years of project management experience, preferably in a CRM, marketing, or digital agency environment
~ Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in project management tools (e.g., Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics
Familiarity with Agile or hybrid project management methodologies is a plus
Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required
PMP or similar project management certification is a plus
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace.
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.
Develop compelling long and short copy for direct and digital assignments
Create original concepts and content for clients in collaboration with talented Art Directors and Account teams
Understand client brands thoroughly and ensure excellent brand consistency
Present creative internally
Deliver multiple projects on parallel timelines with a high degree of quality
2-4 years advertising copywriting or equivalent marketing writing experience (agency experience preferred)
~ Great at rapport-building
~ A passion for advertising
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace.
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Coordinator to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.
Responsibilities
Project management, including creative revisions, coordination of meetings, approvals and workback schedules
Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
Liaising with client and addressing day-to-day challenges and opportunities
Fostering positive client and internal relationships
Coordination and execution of general/miscellaneous requests in the daily running of the account
Developing a thorough understanding of Direct Mail and Email best practices
Ensuring all internal departments have all necessary information, materials and elements in a timely manner
Desired skills & experience
Advertising/Marketing communications and/or agency experience is an asset
Direct and/or Digital experience is an asset
Strong written and oral communication skills
French is an asset
Soft skills
Proactive approach to account management
Confidence without ego
A glass-half-full type - a positive attitude takes you places
Focused on every last detail because you get the big picture
Eager to question things - there is opportunity in questions
Accountable - even when that means highlighting a mistake
Eager to make those around you better
Always up for a challenge
Passionate about advertising
Thrives on multitasking
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an IT Support Specialist to join our team of over 150 1:
1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.
In this role, you'll be a key IT team member, providing helpdesk support and managing end-user devices within JAM – a thriving CRM marketing agency with diverse environments including Windows, and macOS. You'll also be in a supporting role within the IT team for system administration tasks and projects.
Key Responsibilities
Provide first-level IT support, including troubleshooting hardware and software issues, and supporting daily IT operations for all employees
Manage and maintain end-user devices, including mobile device management (MDM) with JAMF and Intune
Update and maintain IT documentation
Assist in managing server, network, and cloud environments (Windows Server, Linux, AWS/Azure/GCP)
Desired Skills and Experience
~2+ year degree in Computer Science, Information Technology, or related field
~2-5 years of working experience in IT support
~ Experience with end-user operating systems such as Windows and macOS
~ Experience with mobile device management (e.G., JAMF, Intune)
~ Familiarity with system administration (Server, Networking, etc.)
~ Understanding of:
~ Microsoft Active Directory and related services (DNS, GPO, etc.)
~ Cloud-based services and applications (O365, Adobe CC, etc.)
~ Networking principles, including security best practices
~ Documenting configurations, processes, and assets
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an IT Support Specialist to join our team of over 150 1:
1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.
In this role, you'll be a key IT team member, providing helpdesk support and managing end-user devices within JAM – a thriving CRM marketing agency with diverse environments including Windows, and macOS. You'll also be in a supporting role within the IT team for system administration tasks and projects.
Key Responsibilities
Provide first-level IT support, including troubleshooting hardware and software issues, and supporting daily IT operations for all employees
Manage and maintain end-user devices, including mobile device management (MDM) with JAMF and Intune
Update and maintain IT documentation
Assist in managing server, network, and cloud environments (Windows Server, Linux, AWS/Azure/GCP)
Desired Skills and Experience
~2+ year degree in Computer Science, Information Technology, or related field
~2-5 years of working experience in IT support
~ Experience with end-user operating systems such as Windows and macOS
~ Experience with mobile device management (e.G., JAMF, Intune)
~ Familiarity with system administration (Server, Networking, etc.)
~ Understanding of:
~ Microsoft Active Directory and related services (DNS, GPO, etc.)
~ Cloud-based services and applications (O365, Adobe CC, etc.)
~ Networking principles, including security best practices
~ Documenting configurations, processes, and assets
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Coordinator to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.
Responsibilities
Project management, including creative revisions, coordination of meetings, approvals and workback schedules
Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
Liaising with client and addressing day-to-day challenges and opportunities
Fostering positive client and internal relationships
Coordination and execution of general/miscellaneous requests in the daily running of the account
Developing a thorough understanding of Direct Mail and Email best practices
Ensuring all internal departments have all necessary information, materials and elements in a timely manner
Desired skills & experience
Advertising/Marketing communications and/or agency experience is an asset
Direct and/or Digital experience is an asset
Strong written and oral communication skills
French is an asset
Soft skills
Proactive approach to account management
Confidence without ego
A glass-half-full type - a positive attitude takes you places
Focused on every last detail because you get the big picture
Eager to question things - there is opportunity in questions
Accountable - even when that means highlighting a mistake
Eager to make those around you better
Always up for a challenge
Passionate about advertising
Thrives on multitasking
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.
Develop compelling long and short copy for direct and digital assignments
Create original concepts and content for clients in collaboration with talented Art Directors and Account teams
Understand client brands thoroughly and ensure excellent brand consistency
Present creative internally
Deliver multiple projects on parallel timelines with a high degree of quality
2-4 years advertising copywriting or equivalent marketing writing experience (agency experience preferred)
~ Great at rapport-building
~ A passion for advertising
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace.
We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Manager to join our team and lead the successful execution of our client projects, bridging solution design and production with our talented development team.
Project leadership:
Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment
Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives
Proactively identify potential blockers, dependencies, or risks and develop strategies to address them
Serve as the primary point of contact for clients throughout the project lifecycle
Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges
Effectively communicate complex technical concepts in simple terms for non-technical stakeholders
Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines
Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
Process management:
Establish and manage detailed project plans, timelines, and deliverables
Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary
Quality assurance:
Oversee rigorous testing to ensure the final product meets technical and business requirements
Technical expertise:
Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
Provide guidance on CRM architecture, data integration, and omni-channel campaign execution
3+ years of project management experience, preferably in a CRM, marketing, or digital agency environment
~ Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in project management tools (e.g., Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics
Familiarity with Agile or hybrid project management methodologies is a plus
Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required
PMP or similar project management certification is a plus
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace.
We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Manager to join our team and lead the successful execution of our client projects, bridging solution design and production with our talented development team.
Project leadership:
Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment
Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives
Proactively identify potential blockers, dependencies, or risks and develop strategies to address them
Serve as the primary point of contact for clients throughout the project lifecycle
Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges
Effectively communicate complex technical concepts in simple terms for non-technical stakeholders
Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines
Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
Process management:
Establish and manage detailed project plans, timelines, and deliverables
Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary
Quality assurance:
Oversee rigorous testing to ensure the final product meets technical and business requirements
Technical expertise:
Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
Provide guidance on CRM architecture, data integration, and omni-channel campaign execution
3+ years of project management experience, preferably in a CRM, marketing, or digital agency environment
~ Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in project management tools (e.g., Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics
Familiarity with Agile or hybrid project management methodologies is a plus
Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required
PMP or similar project management certification is a plus
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace.
We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Manager to join our team and lead the successful execution of our client projects, bridging solution design and production with our talented development team.
Project leadership:
Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment
Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives
Proactively identify potential blockers, dependencies, or risks and develop strategies to address them
Serve as the primary point of contact for clients throughout the project lifecycle
Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges
Effectively communicate complex technical concepts in simple terms for non-technical stakeholders
Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines
Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
Process management:
Establish and manage detailed project plans, timelines, and deliverables
Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary
Quality assurance:
Oversee rigorous testing to ensure the final product meets technical and business requirements
Technical expertise:
Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
Provide guidance on CRM architecture, data integration, and omni-channel campaign execution
3+ years of project management experience, preferably in a CRM, marketing, or digital agency environment
~ Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in project management tools (e.g., Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics
Familiarity with Agile or hybrid project management methodologies is a plus
Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required
PMP or similar project management certification is a plus
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace.
