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    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Cyber Security department is an integral part of the organization. Position overview Reporting to the Manager of Technology Service and Cyber Security, the Information Security Specialis t will be responsible for establishing procedures, standards, and controls to support IT security, audit, and availability in alignment with the IT security policy. The specialist would be responsible to ensure that current technology not only meets but also exceeds the policies approved by YVR. Key responsibilities include: Measuring and optimizing application and infrastructure performance, leading recovery actions after system failures. Overseeing server, storage, network, security, and monitoring hardware, software, and services, ensuring they are optimized for availability, stability, integrity, performance, and scalability. Designing and creating system flags, such as algorithms for detecting security issues, and ensuring they are configured and operating correctly. Developing and implementing IT system security plans, projects, and initiatives. Ensuring backups are performed regularly and auditing the backup process to verify compliance with defined policies and procedures. Developing and improving the Incident Response policy and process. Planning and executing Threat and Risk Assessments of enterprise IT systems (both internal and external) and providing recommendations for mitigating risks. Key qualifications include: 4+ years of experience in cybersecurity, supported by a degree in Computer Engineering, Computer Science, or a related field. Must hold certification in one or more of the following: Certified Information Systems Security Professional (CISSP), Information Systems Professional (ISP) , Project Management Professional (PMP) CompTIA Security+ CompTIA CySA+ Certified Ethical Hacker (CEH) Excellent verbal and written communication skills. Comfortable with networking and security principles Knowledge of security frameworks like NIST, COBIT, ISO 27001 This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. As part of our recruitment process, short-listed candidates may be required to participate in an assessment process Salary Range : $97,599 to $127,555 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Senior Planner  

    - Vancouver

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Maintenance Planning plays an integral part in to the success of the airport system by ensuring effective maintenance to maximize the usage of facilities and assets within sea island. Position overview We have a permanent, full-time opportunity for a Senior Planner in the Facilities Maintenance Department. Reporting to the Manager, Planning and Scheduling, the successful candidate will provide equipment and facility capability, reliability and availability to the traveling public, tenants, business partners, government agencies, and internal and external stakeholders by planning and scheduling preventative and corrective maintenance of all assets. Key responsibilities include: Preparing weekly crew block work order scheduling and kitting of parts and materials Meeting regularly with Supervisors to review, discuss and reach consensus on crew block work order schedules. Communicating with Operations to request gate and bridge closures, as required. Meeting with Maintenance Planners and Manager, Planning and Scheduling daily to review, discuss and action notes. Receiving turnover packages from Engineering and other departmental Project Managers, ensuring the quality of information transitioned and that new assets, job plan, preventive maintenance records and warranty information is accurately entered into the CMMS Preparing monthly budget forecast and accrual reports Training all Maintenance users on the proper use of Maximo Serving as a mentor and guide to the Maintenance Planners Providing Skynet Timecard support for all MTE department. Working with Crew Manager in resource planning. Key qualifications include: At least five years’ experience planning, inspecting, and evaluating preventative/repair maintenance needs of complex equipment and facilities, supplemented by the completion of a college certificate or diploma in engineering, technology, business or a related field; or an equivalent combination of training and experience Proven experience analyzing complex problems, evaluating alternatives and recommending effective courses of action, as well as developing and promoting work standards and processes Extensive knowledge of the principles and methods of effective maintenance planning and scheduling Expert level knowledge of: Core modules of Maximo (i.e., Work Order Tracking, Assets, Job Plans, Preventive Maintenance) BI Reporting Tools (e.g., AIRS) for budgeting and accrual reports MS Office (especially Excel) Building and managing schedules and shift change notices in Kronos Well-developed interpersonal skills as this role works proactively and respectfully with various internal and external stakeholders Class 5 provincial driver’s license This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Salary Range : $86,326 to $112,823 per annum, based on a 40-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Baggage Operations is an integral part in passenger experience by providing a consistent, efficient and reliable baggage service delivery to YVR partners and passengers. Position overview We have a permanent full-time opportunity for an Asset Integrity Specialist (Electrical) in the Baggage Operations Department. Reporting to the Manager, Baggage Systems, the successful candidate will be responsible for defining, implementing, and managing asset management plans for a wide range of asset classes. The individual has an engineering (or unique technical) background with strong business acumen. Key responsibilities include: Develop and execute asset management strategy including coordinating work with multidisciplinary teams to deliver and maintain assets, engage with internal and external stakeholders to identify improvement, opportunities and coordinate changes. Provide engineering and technical support by conducting risk assessments, compliance audits, and technical review of process, procedures and regulatory requirements. Lead safety and quality initiatives by providing support with technical and operational reviews, audit and incident investigations. Identify and recommend solutions based on the results of investigations, root cause analysis and specialized studies. Manage continuous improvement program, tracking system performances, against agreed key performance indicators (KPIs), analyze trends and plans for various stages of each asset lifecycle. Key qualifications include: Post-secondary degree in Applied Science, Science, Engineering or RSE Electrician with preference background study including Science, Technology, Engineering, Math (STEM) applicable to mechanical, electrical, and/or computer science disciplines. Proven experience working in airport related facilities and/or industrial plant environment including asset lifecycle development and management, developing, and reviewing engineering specification and standards, conducting and facilitating field reviews and inspections. Strong Analytical and problem-solving skills. Highly organize and able to manage a diverse set of data and information in various media formats. Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Sharepoint) Ability to work effectively with minimal supervision or direction. Successful candidates will be required to obtain a Restricted Area Identification Card. This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Salary Range : $86,326 to $112,823 per annum, based on a 40-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Millwright  

    - Vancouver

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Maintenance Services is an essential part of YVR. Position overview Reporting to the Manager, Transport Infrastructure Maintenance, the successful candidate will be responsible or repairing, maintaining, and providing condition assessments of all mechanical infrastructure across the terminal and throughout Sea Island. Your focus will be on passenger loading bridges and ensuring adherence to safe work practices. Key responsibilities include: Perform weekly, monthly, semi-annual, quarterly and annual maintenance on all passenger loading bridges, service lifts, pumps, fans, MUA and other HVAC infrastructure. Carry out technical work as prescribed in job plans and where appropriate or necessary, advise, update and improve job plans in partnership with the planning team. Respond to all trouble calls, diagnose, repair and return to service with minimum downtime. Complete and submit documentation for outages, provide assessment of workflow, best practices and root cause analysis to reduce future occurrences. File assessment reports along with supporting data including results of analysis and photographs in Maximo or other maintenance tracking software for use by the plant and planning team. Key qualifications include: Red Seal Certification as a Millwright with a minimum of 3 years of practical experience using different types of mechanical and electrical equipment. Excellent analytical and troubleshooting skills. Demonstrated ability to prioritize safety in all work activities and environments. Proven ability to work effectively both in a team environment and independently with minimal supervision. Excellent interpersonal, oral and written communication skills. A valid BC driver’s license. The shift schedule is 4 on 4 off primarily dayshift, with a requirement through winter operations for 24/7 operations. As an employee on a shifted work schedule, you may be eligible for shift and weekend premiums. This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. As part of our recruitment process, short-listed candidates may be required to participate in an assessment process. Salary Range : $76,809 to $100,387 per annum, based on 40-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Senior Archaeology Lead  

    - Vancouver

    At YVR, we are boldly pursuing a greener and more resilient future and have committed to eliminating emissions from our operations, becoming net-zero by 2030. We are driven by our purpose to serve our community and the economy that supports it. The Climate and Environment department is responsible for executing YVR’s Environmental Management plan, including reducing our carbon emissions, increasing waste diversion, conserving water and protecting the ecosystem on Sea Island. We also execute YVR’s Noise Management Plan, balancing the need for safe, convenient 24-hour travel with enjoyable urban living. YVR is committed to advancing reconciliation and walking together with Musqueam under its 30-year Sustainability and Friendship Agreement, which is based on friendship and respect to achieve a sustainable future for the community and the lands on which the airport operates. Position overview Reporting to the Director, Climate and Environment, the Senior Archaeology Lead role at YVR is a pivotal role that involves various responsibilities. This expert role oversees creating and executing the airport’s archaeological programs, carrying out archaeological assessments, and offering expert guidance in cultural resource planning and management to facilitate the development activities at the Vancouver International Airport. The position is responsible for overseeing all archaeological assessments and fieldwork, which includes development, maintenance, and activities that involve disturbing the ground. Acting as a liaison with Musqueam Indian Band and local stakeholder groups, this role ensures communication and collaboration in a way that protects archaeological resources and supports sustainable growth. Key responsibilities include: Providing expert professional advice and direction in archaeological resource planning and management for all development activities on Sea Island. Conducting audits, such as field inspections, assessments of areas, and excavations of archaeological sites, particularly at the outset of projects or in the event of unexpected discoveries. Preparing and assisting in the completion of cultural resources survey reports, data entry, impact assessments, and permitting activities for assigned projects on Sea Island when needed as well as coordinating archaeology projects to ensure regulatory and environmental compliance and efficient resource management, including scheduling, staff allocation, technical approach development, and the involvement of subcontractors. Develops and implements YVR’s Archaeological Program, outlining objectives and timelines. Represent the Airport Authority and speak on its behalf at public meetings, information sessions and conferences as well as consult with industry, tenants, public, government, other Airport Authority departments and others on environmental and archaeological initiatives. Supervision of 1-2 staff or students assisting on program support, and several professional consultants at a time in which the Specialist would have direct program supervision. Key qualifications include: Completion of a University Degree in Archaeology or Anthropology with a specialization in archeology plus registration or eligibility for registration as a Professional Archaeologist. A minimum of 8-10 years’ related experience in archaeological, environmental resource management preferably related to infrastructure, or an equivalent combination of education, training and experience along with at least 2 years of project or operations management experience. Proven experience working with xʷməθkʷəy̓əm (Musqueam) or other Indigenous communities. Experience liaising with regulatory bodies with a thorough understanding of pertinent legislation and legal frameworks applicable to federal crown-held lands, ensuring all archaeological activities are compliant. A current and valid BC driver’s license is a requirement. Strong written/verbal communication and presentation skills along with strong conflict resolution, mediation and negotiation skills. This position is open to Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. As part of our recruitment process, short-listed candidates may be required to participate in an assessment process. Salary Range : $97,599 to $127,555 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Technical Analyst  

    - Vancouver

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Applications department is an integral part of the organization. Position overview Reporting to the Manager, Technology Services, the Technical Analyst will be responsible for providing technical implementation and support services for current and future applications across several disciplines. Key responsibilities include: Providing technical support for business applications, operating systems, system infrastructure, client-based technologies, and new system implementations and services. Administering and managing key mission-critical applications, ensuring system integrity, security, tuning, recovery procedures, and developing preventative maintenance plans. Managing day-to-day technology systems, including incident review, change management, vendor and relationship management, and business unit support. Evaluating, testing, deploying, and supporting specialized computer peripherals, desktop PC images, and overall operational efficiency of IT systems. Providing technical assistance and advice to end users, internal and external customers, and management, including answering questions, troubleshooting issues, and recommending improvements. Documenting interactions with end users, developing and promoting standards and procedures, and liaising with vendors to resolve application and integration issues. Assisting in system analysis, design, development, and testing activities Key qualifications include: BSc in Computer Science or an equivalent combination of training and experience, along with 5+ years of relevant work experience in Windows/Linux OS-based software applications. Experience supporting and implementing enterprise solutions in mission-critical environments Experience with systems involving web servers, databases, HA, and LB solutions Proficiency with SQL tools for querying Microsoft and Oracle databases, as well as MS Office and Visio Experience with cloud computing (Azure or AWS) considered an asset Experience within the airport industry and with related technologies considered an asset. Experience with CCTV and Genetec security center considered an asset. The selected candidate will be required to participate in a 24/7 on-call rotation with other team members. An on-call allowance premium will be provided during these periods. This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be considered for all internal candidates applying for this position. As part of our recruitment process, short-listed candidates may be required to participate in an assessment process. Salary Range : $87,926 to $114,912 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Plumber  

    - Vancouver

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The purpose of Facilities Maintenance is to ensure the efficient operation and maintenance of buildings, equipment, and systems to support the smooth functioning of airport operations. The department's success lies in its ability to proactively identify and address maintenance needs, prioritize tasks, and provide timely and effective solutions, thereby minimizing downtime and maximizing productivity. Position overview This Plumber position presents a unique opportunity to work on the largest building in BC, exposing you to a diverse range of exciting systems. By leveraging your expertise in diagnosing and promptly resolving plumbing issues, delivering exceptional customer service, and contributing to a seamless and efficient workflow, you'll play a crucial role in maintaining the building's infrastructure and ensuring the utmost satisfaction of our clients. A sample of the many systems you will be responsible for include sewage, fire protection, dyke pump stations, fire hydrants and back flow preventers throughout Sea Island. Key responsibilities include: Inspecting, repairing, and testing backflow assemblies Preventative and corrective maintenance of sewer, storm and dyke pump stations Responding to flooding: sewer/ storm backups, waterline/water main breaks Responding to hydronic leaks: chilled, heating or glycol systems Responding to natural gas or diesel fuel system issues Responding to fire suppression system issues Key qualifications include: Five years’ recent, related experience in an airport and/or industrial plant environment, supplemented by a Red Seal in Plumbing Gas fitter and/or Steam Fitter ticket is preferred Demonstrated experience with back flow prevention testing, with various types of mechanical and electrical equipment, and in asset lifecycle development and management Ability to interpret and apply the National Plumbing Code Excellent analytical and troubleshooting skills Good communication skills with the ability to work in a team environment with other trades, as well as independently, with little supervision Demonstrated ability to make safety a top priority Valid BC driver’s license Shift work is required as the Maintenance Department operates on a 24-hour basis. This position is open to both Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Salary Range : $76,809 to $100,387 per annum, based on 40 hours per week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    HRIS Specialist  

    - Vancouver

    Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. With high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness, we’re looking for someone to join our team. Position overview We have an exciting opportunity for an individual who is passionate about HR technology and systems to join our team on a permanent, full-time basis. Reporting to the Manager; HR Technology, the HRIS Specialist will be a partner to stakeholders from across the organization to help create a people and business driven technology platform. Key responsibilities include: Partner with and provide a high level of customer service to your colleagues in HR, Payroll, and the business to help build and maintain a people technology platform that meets the needs of the organization. Act as the technical subject matter expert in HR technology functionality and end-user experience for all areas – HR, Payroll, Time, Performance Management, Learning & Development and Recruitment. Primary contact for tier 1 and tier 2 system support; troubleshoot and resolve system problems with reporting, integrations, business processes and other configurations. Ensure the effectiveness of system configurations, interdependencies, and data flows; proactively identifying and resolving any issues. Participate in HR technology initiatives by assisting with business requirement gathering, business process review, project management, testing, training, documentation development, communication, and business configuration. Key qualifications include: Minimum 2 years of HRIS experience, supplemented by a diploma in an IT-related field; or an equivalent combination of training and experience. Experience working with, supporting, or delivering HRIS and/or payroll systems. Curiosity and willingness to learn new systems and upgrade skills on an ongoing basis. Excellent customer service, teamwork, and interpersonal skills. Strong written and verbal communications skills, both technical and non-technical as well as strong project management, time management, organizational, analytical, troubleshooting, and problem-solving skills. SIT/UAT testing experience, coding experience nice-to-have, experience with Excel and other Microsoft Products as well as SAP SF. Understanding of different AI concepts and key AI features offered with HR Products. This position is open to Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. As part of our recruitment process, short-listed candidates may be required to participate in an assessment process. Salary Range : $74,400 to $106,950 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. Performance-Based Incentive: Eligible for an annual bonus target at 7.5% of your annual salary. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Senior Buyer  

    - Vancouver

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Supply Management Team is a value-added, solutions partner to YVR’s business operations. Position overview Do you have a high degree of business ethics? Are you confident in leading through influence? Do you pride yourself in your problem-solving skills? Do you have experience procuring Engineering and Construction services? We have full-time, permanent opportunities for Senior Buyers on the Supply Management team. Reporting to the Manager, Supply Management – Engineering & Construction, we are looking for someone who is keen to take on the initiative and contribute to managing & exploiting changing business conditions to deliver the best value procurement to the organization. The successful candidates will be playing an integral part in ongoing supplier governance and relationship management, ensuring that appropriate total value of ownership is achieved through the life of contractual agreements. Key Responsibilities Develop, evaluate, and execute contract strategies to achieve best value procurement for the organization. Perform business intelligence analysis to guide and support business units for strategic and tactical procurement initiatives. Build and manage successful relationships with vendors and support vendor performance management. Source and procure goods and services using a competitive process including preparing RFX documents and administrating entire procurement process through online bidding platform (Bonfire) Negotiate with vendors and prepare various agreements using template documents Work with client groups as well as supporting business units such as Finance, Legal, and Operations to drive the procurement process Key Qualifications Over 8 years of recent experience in procurement in a fast-paced and complex environment, supplemented by a bachelor’s degree in business, commerce, or a related field; or an equivalent combination of education and work experience A professional designation in Supply Chain Management (SCMP) is an asset Strong knowledge and experience in industrial, construction, engineering, mechanical, or maintenance environments is preferred Strong business and financial acumen Highly skilled at building and managing relationships with internal/external stakeholders Excellent communication and leadership skills in managing cross functional teams and projects This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Salary Range : $87,926 to $114,912 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Tax Preparer  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Intuit Tax Expert  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Seasonal Tax Expert Manager - Work From Home  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Intuit Tax Preparer  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Intuit Tax Accountant  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Tax Accountant  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Intuit Tax Advisor  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Work From Home Tax Expert Manager - Seasonal  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Seasonal Tax Expert Lead - Work From Home  

    - Vancouver

    Overview Canada (Remote) If you're a highly motivated individual with significant paid professional tax preparation  experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software Experience in in a team leadership role in a professional tax preparation firm is a plus Comprehensive knowledge of tax regulations and laws Superior research, critical thinking and problem solving skills Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Flexibility in availability and scheduling Strong customer service and customer experience acumen Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset Bilingual proficiency (English and French + read, write, speak) is considered a strong asset This is a remote role; no travel is required For internal use: tst CAN lead How you will lead Provide timely and accurate tax advice to Experts during tax season Assist Managers with team responsibilities, as needed Help teach Experts how to research and troubleshoot tax and technical questions Prepare and/or deliver training materials to be shared with Experts Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience Handle customer contacts that are complex and/or challenging Review contacts, as needed, to ensure compliance with CRA and MRQ Team/Leadership Skills: Demonstrate a sincere desire for a quality Expert and customer experience Display a flexible team player attitude Promote and foster a positive and inclusive work environment Approach change in a positive and flexible manner Collaborative approach to problem solving Analytical Skills: Able to research, analyze, and determine an appropriate course of action in a variety of  situations Able to utilize various resources to provide accurate tax and technical support to Experts Excellent numerical, abstract, and verbal reasoning skills Ability to solve complex problems while exercising good judgment

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    Tax Advisor  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis

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    Security Compliance Officer  

    - Vancouver

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Aviation Security Department is an integral part of the organization as we operate under a regulatory environment to ensure the safety and security of passengers as they move through our airport. Position overview As Security Compliance Officer , you will be responsible for administering security plans, as well as ensuring stakeholders – such as the project management team, construction leads, Primary Security Line Partners (PSLP) and Transport Canada, among others – understand the rules and regulations. Key responsibilities include: Meeting with stakeholders to review work, as well as provide consultation and clarification when work occurs at the Primary Security Line (PSL) Writing, issuing and administering security plans to support projects and other initiatives Keeping Operations team informed of upcoming security plans Maintaining and administering the Aviation Security (AVSEC) PSL Audit Auditing PSLP biannually and acting as primary contact for changes to plan Acting as regulatory specialist with a solid understanding of Canadian Aviation Security Regulations (CASRs) and Canadian Aviation Regulations (CARs) Key qualifications include: At least five years’ relevant experience in an airport environment, supplemented by a post-secondary certificate or diploma in business, planning, operations or a related field (bachelor’s degree preferred); or an equivalent combination of training and experience that includes relevant experience in the aviation industry Excellent knowledge of airport regulations and legislation, including detailed knowledge of CASRs Advanced analytical, critical thinking and decision-making skills with the ability to form sound judgment in a complex, technical environment, sometimes with minimal supervision Excellent communication (both verbal and written), interpersonal, negotiation and organization skills Proven experience working with multiple levels of internal and external stakeholder groups Valid Class 5 driver’s license with a good driving record Proficiency with MS 365 applications, with advanced Excel skills This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Salary Range : $72,008 to $94,115 per annum, based on 37.5 hours per week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Aviation Security Department is an integral part of the organization as we operate under a regulatory environment to ensure the safety and security of passengers as they move through our airport. Position overview As Coordinator, Security Programs , you will be responsible for promoting, communicating and educating on various security programs including International SOS (ISOS), Corporate Security, Public Safety, Human Trafficking and Security Awareness, among others. Key responsibilities include Administering and promoting ISOS program to Airport Authority employees, and briefing employees on risks prior to travel Administering and maintaining Corporate Security program to protect employees, assets and information from threats, including identifying potential risks and vulnerabilities Educating employees about security policies and procedures, and promoting best practices to create a security-conscious culture Promoting security awareness and chairing the Airport Security Committee to keep stakeholders informed of trends, training and best practices Organizing campaigns to raise public awareness about the signs of human trafficking and how to report it Attending bi-weekly new employee onboarding (YVR Arrivals) to promote security to new hires and volunteers, and review RAIC application process Key qualifications include: At least five years’ relevant experience in an airport environment, supplemented by a post-secondary certificate or diploma in criminal justice, security management or a related field; or an equivalent combination of training and experience Exemplary analytical, critical thinking and decision-making skills with the ability to form sound judgment in a complex, technical environment, sometimes with minimal supervision Excellent communication (both verbal and written), interpersonal, collaboration and organization skills Demonstrated ability to implement crime prevention and awareness initiatives with proven experience working effectively with multiple levels of internal and external stakeholder groups Proficiency with MS 365 applications, especially Excel, PowerPoint and Sway, for use in promoting security awareness and developing training materials This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Salary Range : $72,008 to $94,115 per annum, based on 37.5 hours per week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Senior Program Analyst  

    - Vancouver

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Parking and Ground Transportation Operations (PGT) is an integral part to the success of the airport journey, providing a safe, reliable and convenient options to passenger as they continue their journey. Position overview Are you a critical thinker and enjoy analyzing complex data? We have a permanent full-time opportunity for a Senior Program Analyst in the Parking and Ground Transportation (PGT) Department. Reporting the Manager, Commercial Services, the successful candidate will support all aspects of Parking and Ground Transportation (PGT) operations with a focus on program direction and oversight and operational process development, documentation, analysis and improvement. This role also provides day to day management of key service contracts, including performance measurement, reporting, and auditing. As the departmental SME for operational processes this role will support or lead PGT related projects. Key responsibilities include: Oversee PGT programs by developing, documenting, reviewing and updating program operational plans; facilitate decision-making on program development and changes and analyzing operational data to make informed decisions Manage PGT service providers by providing day-to-day operational oversight and direction to various services providers as well as measuring and reporting KPIs within the service contracts. Identify, analyze, understand and document current PGT operational process and ensure training and documentation/reference information is available to operational team real time. Ensure process requirements, goals and applicable KPIs are clearly understood and measured. Continuously analyze and re-evaluate processes, recommend improvements and implement changes. Assist with Capital Project planning and participate in all relevant project meetings and provide input or recommendation to other projects as needed. Key qualifications include: Five years’ related experience in an operational/process environment, supplemented by a bachelor’s degree in business or a related discipline; or an equivalent combination of training and experience in managing operational, process and/or complex business environments. Proven ability to work and make decisions in a complex operational environment with minimal supervision. Experience using sound business principles and data analytics to evaluate and support decision making. Demonstrated experience measuring performance of operational and process flows Demonstrated analytical and critical thinking skills to assess and review operational and process flows, demand, constraints and partner requirements Ability to diplomatically lead meetings with stakeholders that may have differing opinions Strong organizational skills and the flexibility to produce high quality results with minimal supervision and direction Experience working with multiple levels of internal and external stakeholder groups Experience using technology solutions to support operational and business requirements Experience working in parking and transportation industries an asset This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Salary Range : $80,932 to $105,773 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

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    Tax Accountant  

    - Vancouver

    Overview Canada (Remote) If you're a highly motivated individual with significant paid professional tax preparation  experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software Experience in in a team leadership role in a professional tax preparation firm is a plus Comprehensive knowledge of tax regulations and laws Superior research, critical thinking and problem solving skills Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Flexibility in availability and scheduling Strong customer service and customer experience acumen Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset Bilingual proficiency (English and French + read, write, speak) is considered a strong asset This is a remote role; no travel is required For internal use: tst CAN lead How you will lead Provide timely and accurate tax advice to Experts during tax season Assist Managers with team responsibilities, as needed Help teach Experts how to research and troubleshoot tax and technical questions Prepare and/or deliver training materials to be shared with Experts Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience Handle customer contacts that are complex and/or challenging Review contacts, as needed, to ensure compliance with CRA and MRQ Team/Leadership Skills: Demonstrate a sincere desire for a quality Expert and customer experience Display a flexible team player attitude Promote and foster a positive and inclusive work environment Approach change in a positive and flexible manner Collaborative approach to problem solving Analytical Skills: Able to research, analyze, and determine an appropriate course of action in a variety of  situations Able to utilize various resources to provide accurate tax and technical support to Experts Excellent numerical, abstract, and verbal reasoning skills Ability to solve complex problems while exercising good judgment

  • V

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. IT department is an integral part of the organization. Position overview Are you experienced in managing BI Solution projects from initiation to completion? Can you provide critical business analysis, technical support, and drive improvements for systems and processes? We have a full-time, term (to September 2025) opportunity for a Senior Business Analyst in the Enterprise Advanced Analytics Department. Reporting to the Manager Enterprise Advanced Analytics, the successful candidate will lead Business intelligence projects, provide expert business and technical support, and drive continuous process improvements. Key responsibilities include: Collaborate with senior leadership and the business to define and implement the BI strategies. Work with the business to develop plans and architecture. Lead the planning and implementation of BI and data analytics projects, including defining scope, develop project plan, budgets, tracking deliverables and alignment with business goals Document current business processes, conduct requirements analysis, and identify system and process improvements. Establish and enforce standards, best practices, and methodologies for BI processes and tools. Develop and implement strategies to drive user adoption of BI solutions. Conduct training sessions and workshops to educate users on BI tools and best practices. Mentor business and junior IT resources in business analysis, technical troubleshooting, and BI and Data Warehouse support skills. Key qualifications include: Minimum of ten years’ recent experience implementing and supporting enterprise data warehouse in medium to large organizations, supplemented by a degree in Computer Science, Business Administration, or equivalent. Five years recent experience in senior-level business analysis and project management. Strong business analysis (BA) and project management (PM) skills. Ability to oversee and plan all activities around the management of IT systems/programs with a focus on service delivery and a pro-active outlook Knowledge of data warehousing and business intelligence (BI) is considered an asset. This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. As part of our recruitment process, short-listed candidates may be required to participate in an assessment process. Salary Range : $97,599 to $127,555 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .

  • I

    Tax Preparer  

    - Vancouver

    Overview Canada (Remote) If you're a highly motivated individual with significant paid professional tax preparation  experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software Experience in in a team leadership role in a professional tax preparation firm is a plus Comprehensive knowledge of tax regulations and laws Superior research, critical thinking and problem solving skills Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Flexibility in availability and scheduling Strong customer service and customer experience acumen Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset Bilingual proficiency (English and French + read, write, speak) is considered a strong asset This is a remote role; no travel is required For internal use: tst CAN lead How you will lead Provide timely and accurate tax advice to Experts during tax season Assist Managers with team responsibilities, as needed Help teach Experts how to research and troubleshoot tax and technical questions Prepare and/or deliver training materials to be shared with Experts Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience Handle customer contacts that are complex and/or challenging Review contacts, as needed, to ensure compliance with CRA and MRQ Team/Leadership Skills: Demonstrate a sincere desire for a quality Expert and customer experience Display a flexible team player attitude Promote and foster a positive and inclusive work environment Approach change in a positive and flexible manner Collaborative approach to problem solving Analytical Skills: Able to research, analyze, and determine an appropriate course of action in a variety of  situations Able to utilize various resources to provide accurate tax and technical support to Experts Excellent numerical, abstract, and verbal reasoning skills Ability to solve complex problems while exercising good judgment

  • I

    Intuit Tax Accountant  

    - Vancouver

    Overview Canada (Remote) If you're a highly motivated individual with significant paid professional tax preparation  experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software Experience in in a team leadership role in a professional tax preparation firm is a plus Comprehensive knowledge of tax regulations and laws Superior research, critical thinking and problem solving skills Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Flexibility in availability and scheduling Strong customer service and customer experience acumen Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset Bilingual proficiency (English and French + read, write, speak) is considered a strong asset This is a remote role; no travel is required For internal use: tst CAN lead How you will lead Provide timely and accurate tax advice to Experts during tax season Assist Managers with team responsibilities, as needed Help teach Experts how to research and troubleshoot tax and technical questions Prepare and/or deliver training materials to be shared with Experts Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience Handle customer contacts that are complex and/or challenging Review contacts, as needed, to ensure compliance with CRA and MRQ Team/Leadership Skills: Demonstrate a sincere desire for a quality Expert and customer experience Display a flexible team player attitude Promote and foster a positive and inclusive work environment Approach change in a positive and flexible manner Collaborative approach to problem solving Analytical Skills: Able to research, analyze, and determine an appropriate course of action in a variety of  situations Able to utilize various resources to provide accurate tax and technical support to Experts Excellent numerical, abstract, and verbal reasoning skills Ability to solve complex problems while exercising good judgment

  • I

    Intuit Tax Advisor  

    - Vancouver

    Overview Canada (Remote) If you're a highly motivated individual with significant paid professional tax preparation  experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software Experience in in a team leadership role in a professional tax preparation firm is a plus Comprehensive knowledge of tax regulations and laws Superior research, critical thinking and problem solving skills Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Flexibility in availability and scheduling Strong customer service and customer experience acumen Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset Bilingual proficiency (English and French + read, write, speak) is considered a strong asset This is a remote role; no travel is required For internal use: tst CAN lead How you will lead Provide timely and accurate tax advice to Experts during tax season Assist Managers with team responsibilities, as needed Help teach Experts how to research and troubleshoot tax and technical questions Prepare and/or deliver training materials to be shared with Experts Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience Handle customer contacts that are complex and/or challenging Review contacts, as needed, to ensure compliance with CRA and MRQ Team/Leadership Skills: Demonstrate a sincere desire for a quality Expert and customer experience Display a flexible team player attitude Promote and foster a positive and inclusive work environment Approach change in a positive and flexible manner Collaborative approach to problem solving Analytical Skills: Able to research, analyze, and determine an appropriate course of action in a variety of  situations Able to utilize various resources to provide accurate tax and technical support to Experts Excellent numerical, abstract, and verbal reasoning skills Ability to solve complex problems while exercising good judgment

  • I

    Intuit Tax Preparer  

    - Vancouver

    Overview Canada (Remote) If you're a highly motivated individual with significant paid professional tax preparation  experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software Experience in in a team leadership role in a professional tax preparation firm is a plus Comprehensive knowledge of tax regulations and laws Superior research, critical thinking and problem solving skills Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Flexibility in availability and scheduling Strong customer service and customer experience acumen Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset Bilingual proficiency (English and French + read, write, speak) is considered a strong asset This is a remote role; no travel is required For internal use: tst CAN lead How you will lead Provide timely and accurate tax advice to Experts during tax season Assist Managers with team responsibilities, as needed Help teach Experts how to research and troubleshoot tax and technical questions Prepare and/or deliver training materials to be shared with Experts Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience Handle customer contacts that are complex and/or challenging Review contacts, as needed, to ensure compliance with CRA and MRQ Team/Leadership Skills: Demonstrate a sincere desire for a quality Expert and customer experience Display a flexible team player attitude Promote and foster a positive and inclusive work environment Approach change in a positive and flexible manner Collaborative approach to problem solving Analytical Skills: Able to research, analyze, and determine an appropriate course of action in a variety of  situations Able to utilize various resources to provide accurate tax and technical support to Experts Excellent numerical, abstract, and verbal reasoning skills Ability to solve complex problems while exercising good judgment

  • I

    Tax Advisor  

    - Vancouver

    Overview Canada (Remote) If you're a highly motivated individual with significant paid professional tax preparation  experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software Experience in in a team leadership role in a professional tax preparation firm is a plus Comprehensive knowledge of tax regulations and laws Superior research, critical thinking and problem solving skills Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Flexibility in availability and scheduling Strong customer service and customer experience acumen Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset Bilingual proficiency (English and French + read, write, speak) is considered a strong asset This is a remote role; no travel is required For internal use: tst CAN lead How you will lead Provide timely and accurate tax advice to Experts during tax season Assist Managers with team responsibilities, as needed Help teach Experts how to research and troubleshoot tax and technical questions Prepare and/or deliver training materials to be shared with Experts Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience Handle customer contacts that are complex and/or challenging Review contacts, as needed, to ensure compliance with CRA and MRQ Team/Leadership Skills: Demonstrate a sincere desire for a quality Expert and customer experience Display a flexible team player attitude Promote and foster a positive and inclusive work environment Approach change in a positive and flexible manner Collaborative approach to problem solving Analytical Skills: Able to research, analyze, and determine an appropriate course of action in a variety of  situations Able to utilize various resources to provide accurate tax and technical support to Experts Excellent numerical, abstract, and verbal reasoning skills Ability to solve complex problems while exercising good judgment

  • I

    TurboTax Live Seasonal Manager  

    - Vancouver

    Overview Canada (Remote) / US (Remote) If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”. What you'll bring 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals Extensive prior experience preparing individual returns for Canadian clients Understanding of how to manage a team and provide them with guidance in being successful Willing to work hours outside of a normal schedule as needed during our peak season from February to early May Superior research, critical thinking and problem solving skills Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities Comfortable working in a fast paced, dynamic, and ever changing environment Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Bilingual proficiency (English and French + read, write, speak) considered a strong asset Previous experience supporting TurboTax customers is considered an asset This is a remote role; no travel is required For internal use: tst CAN mgr How you will lead Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads Create a high performance culture that empowers Tax Experts to provide world-class service to our customers Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively use data to evaluate, identify opportunities, and coach to performance Identify growth potential and develop Expert Talent within the team Lead the team through a fast paced and constantly changing environment Team/Leadership Skills: Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and complete administrative tasks, such as timesheet approval and scheduling Handle customer escalations on an as-needed basis


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