Looking for an onsite deskside support technician join the team. Location: Downtown Toronto Work mode: 5 days a week reporting to office Key Responsibilities: Deskside Support & Troubleshooting Provide high-quality, in-person IT support for desktops, laptops, monitors, peripherals, and mobile devices (Windows and Mac OS environments). Troubleshoot hardware and software issues, including operating system problems, network connectivity, and application performance. Assist users with software installations, configurations, and upgrades. Perform break-fix support and proactive maintenance to minimize downtime and disruptions. VIP & Executive-Level Support Deliver exceptional support to VIPs, C-level executives, and other high-profile users with a focus on white-glove service and discretion. Understand the criticality of executive support and ensure swift, efficient resolution of any issues. Anticipate VIP needs and provide proactive solutions to enhance their technology experience. Data Center Hands and Feet Support Perform physical tasks in the data center, including racking, cabling, hardware swaps, and equipment relocations. Assist remote engineering teams by acting as their “hands and feet” for diagnostics, maintenance, and troubleshooting. Maintain accurate records of data center assets and ensure proper cable management and labeling. Ticket Management & Documentation Log and manage all incidents and requests in ServiceNow, ensuring timely resolution and proper categorization. Document troubleshooting steps and solutions, creating reusable knowledge articles and improving team effectiveness. Communicate status updates and next steps to end users and stakeholders. Collaboration & User Engagement Build strong relationships with end users, understanding their unique needs and ensuring a customer-centric experience. Collaborate with other IT teams (e.g., network, security, infrastructure) to resolve complex or escalated issues. Support onboarding and offboarding activities, including hardware provisioning and system setups. Travel, Compliance, & Continuous Improvement Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation. Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection. Contribute ideas and feedback to improve IT processes and drive continuous improvement. Key Qualifications & Experience: 2–4 years of experience in deskside support or field IT roles, supporting diverse user bases. Strong troubleshooting expertise in Windows (10/11) and Mac OS environments. Solid understanding of hardware maintenance and troubleshooting, including laptops, desktops, monitors, and peripherals. Experience supporting VPN, remote access, and connectivity-related issues. Hands-on experience with data center environments, including server racking, cabling, and physical troubleshooting. Familiarity with ITSM systems such as ServiceNow, including incident and request management. Excellent interpersonal and communication skills, with the ability to explain technical issues clearly and concisely. Professionalism and discretion in supporting VIP users and handling sensitive issues. Ability to work independently and manage time effectively in a fast-paced environment. Valid driver’s license and willingness to travel between sites as required. Certifications such as CompTIA A+, ITIL Foundation, ACSP (Apple Certified Support Professional), or Microsoft certifications (MCSA/MCTS) are a plus.
Job Title: Cognos BI Developer – Enterprise Tech EPR Tools Platform 7+ years experiece required - Proven ability to lead and manage larger teams in different GEO regions. - Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs. - Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support - Mentor and support other colleagues and L2 team for L3 Technical delivery - Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs - Strong client-facing role at the customer location or remotely. User Training and Adoption Enablement for EPR Tools Job Summary: We are seeking an experienced Cognos BI Developer to join our Enterprise Technology team, with a focus on the EPR Tools Platform. The ideal candidate will be responsible for designing, developing, and maintaining scalable BI solutions using IBM Cognos, supporting enterprise-wide reporting, analytics, and planning needs. ________________________________________ Key Responsibilities: • Develop and maintain Cognos BI reports, dashboards, and data models for enterprise platforms. • Collaborate with cross-functional teams to integrate Cognos with EPR tools and enterprise systems. • Design and implement data models, cubes, and metadata layers to support business reporting requirements. • Ensure alignment of BI solutions with enterprise architecture standards and data governance policies. • Optimize performance and scalability of Cognos applications across the organization. • Provide technical support, troubleshooting, and enhancements for Cognos BI solutions. • Document technical specifications, data flows, and user guides for BI tools and platforms. ________________________________________ Required Skills & Qualifications: • 5+ years of experience in IBM Cognos BI development, including Framework Manager, Report Studio, and Workspace. • Strong understanding of enterprise reporting platforms and EPR tools (e.g., SAP, Oracle, Workday). • Experience in data modeling, ETL processes, and integration with enterprise data sources. • Proficiency in SQL, MDX, and scripting for automation and customization. • Familiarity with cloud platforms (e.g., Azure, AWS) and modern data architectures. • Excellent communication and stakeholder engagement skills. • Bachelor’s degree in Computer Science, Information Systems, or related field. ________________________________________
Location: Brampton, ON - Hybrid Primary Technology: Swift Stack Object Storage Architecture, Implementation, building swift ring, enabling and configuring of swift and troubleshooting . Configuring cluster, adding nodes, deploying changes to the swift cluster, configuring 1space, cluster tuning technique. Candidate should be good at Swift automation, encryption and data protection methods . He Should know how to fetch S3 specific information , 1space mapping & Swift stack metadata concept & swift stack file access. Large object/dynamic large object concepts. Skill Requirements: Good Knowledge on Object based storage concepts Good knowledge on Installing Swift storage Hands on experience on Swiftstack storage deployment and Administration Hands on experience on SwiftStack storage Cluster configuration Planning and Managing Capacity Swift Stack Cluster Monitoring SwiftStack Cluster Hardware Requirements Operations Cookbook SwiftStack Security Overview Basic Cluster Settings & Upgrades Cluster Storage Policies, Datacenter Regions & Zones Networking, Load Balancing Node Configuration and Management Storage Device Configuration and Management Object API Features and Middleware Cluster Tuning Storage Users Automated Provisioning Encryption Configuration SwiftStack Data Protection Operating SwiftStack File Access Troubleshooting Storage issues Troubleshooting nodes issues Troubleshooting Disk failures issues and replacing failed disks. Responsibilities: Successfully interact through phone and email with respective Team as you solve their problems. Handling Incidents , Creating and managing Service request , Managing Change record using service Now, Joining Customer Tab calls. Troubleshoot and resolve complex issues. Perform data migration tasks to transition the customer from the previous swift stack infrastructure to the new infrastructure. Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates. Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals. Suggest solutions to the customer proactively to continuously expand and improve customer experience. Creation and updating SOPs. Work independently with a focused direction while adding value and contributing to overall team performance.
This is a permanent FTE role requires 5 days onsite at Vancouver, BC with annual compensation up to CAD 125K plus benefits (depending on experience) Must have led a team of at least 10 testers. Proven experience in leading/managing team. Technical hand on, who does code in JavaScript or NodeJS. Must have EXPERT level automation testing experience. Summary Good to have: Knowledge on any other tech stack as Java / Python Mobile app automation - iOS , Android, Native Very Good to have Jest framework, similar framework Good knowledge on CI/CD integration and DevOps Responsibilities: Design, develop, and maintain the overall test automation strategy and framework for various projects and platforms Lead, train, and mentor a team of QA engineers on best practices, tools, and methodologies in test automation Oversee the design and implementation of automated test scripts using various automation tools and technologies Integrate automated testing into CI/CD pipelines to ensure continuous testing and quality Analyze and report on test execution progress, test results, and quality metrics to stakeholders. Evaluate and recommend new techniques, and methodologies to improve automation efficiency and quality. Will be automation Point of Contact (“POC”) for a given scope automation project. Coordinate automation efforts with QA team, product and engineering teams. Develop code that supports team's automation efforts and goals. Take ownership to maintain and enhance automation test code. Adhere to best practices and standards to deliver reliable and robust code.. Identify technical blockers / challenges to do a task. (i.e. as part of exploratory 0->1 efforts). Monitor and follow up on the ROI (i.e. health and reliability) for areas under your purview. Works effectively with client dedicated parties to increase automation coverage. Effectively drive team on issues resolution (i.e. RCA issues, specifically around SEV prevention) with XFNs. Debug test failures and test framework issues. Deliver plan/updates/status of product automation effectively. Communicate/escalate blockers/failures to SDET/product engineers. Deliver clear and actionable bug reports.
We are seeking a Technical Architect with deep expertise in Contentful and modern web architectures to lead the design, development, and implementation of scalable, high-performance digital experiences. The ideal candidate will have strong experience with headless CMS, API-first architectures, and cloud-native ecosystems. Key Responsibilities: ·Architect and design scalable solutions using Contentful as the core CMS within a headless architecture. ·Proven experience implementing Contentful or similar headless CMS platforms (e.g., Strapi, Sanity, Prismic). ·Oversee integration with .NET technologies (ASP.NET Core, Blazor) and modern front-end frameworks such as React, Next.js, or Vue, ensuring seamless connectivity with Contentful APIs and backend services. ·Strong understanding of headless architecture, microservices, and API-first design. ·Proficiency in JavaScript/TypeScript, Node.js, and modern front-end frameworks (React, Next.js preferred). ·Experience with GraphQL and REST APIs. ·Define and implement content models, API integrations, and delivery strategies to support multi-channel digital experiences. ·Knowledge of cloud platforms (Azure) and infrastructure-as-code (Terraform, CloudFormation). ·Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and DevOps practices. ·Provide technical leadership to development teams and ensure architectural consistency across platforms. ·Work closely with stakeholders to translate business requirements into technical solutions. ·Evaluate and select appropriate technologies, frameworks, and tools to optimize performance and maintainability. ·Establish and enforce best practices in coding standards, DevOps, and CI/CD pipelines. ·Conduct architecture reviews, code reviews, and performance audits. ·Collaborate with security and operations teams to ensure solutions meet security, compliance, and scalability standards. ·Provide mentorship to engineers and foster a culture of technical excellence. Secondary skillset/JD: • Version control/Git • CSS Pre-processors like SCSS, LESS • Web Performance • ADO
Job Summary: We are seeking a skilled and motivated .NET Developer with hands-on experience in SCADA systems to join our engineering team. The ideal candidate will be responsible for designing, developing, and maintaining .NET applications that integrate with industrial automation systems using Ignition. This role requires a strong understanding of both software development and industrial control systems. Key Responsibilities: Develop and maintain .NET applications for industrial automation and SCADA integration. Design and implement solutions using Ignition by Inductive Automation . Collaborate with cross-functional teams including automation engineers, system integrators, and IT. Create and maintain APIs and services to interface with SCADA systems. Troubleshoot and resolve issues related to software and SCADA integration. Ensure software quality through unit testing, code reviews, and documentation. Participate in system architecture and design discussions. Maintain security and performance standards in SCADA-integrated applications. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Engineering, or related field. 6+ years of experience in .NET development (C#, ASP.NET, .NET Core). Experience with SCADA platform including scripting (Python), tag configuration, and gateway setup. Familiarity with industrial protocols (OPC UA, Modbus, MQTT). Strong understanding of SQL databases (MS SQL Server, PostgreSQL). Experience with RESTful APIs and web services. Knowledge of industrial automation systems and PLCs is a plus. Excellent problem-solving and communication skills.
Work Location: Mississauga or Toronto Responsibilities: · Configuration and administration of IBM z/OS mainframe network software. · Configuration and administration of network related 3rd party system software. · Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support. · Act as a Mainframe Networking resource for internal and external projects. · Monitor the performance of mainframe networking components and instigate remedial action. · Production of clear technical documentation as appropriate · Compliance with all local, regional, global and regulatory policies, processes and procedures. Requirements: · Experienced technician with basic skills in most and more advanced skills in some of the following: o TCP/IP and associated products/protocols o SNA, VTAM, APPN/Enterprise Extender o Connect Direct and other file transfer products o Session Management products eg. TPX, Teleview, CL/Supersession o Network Management products eg. NETVIEW, Netmaster/TCPIP o Print server products eg. VPS · Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation. · Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work. · Ability to communicate clearly at all levels while working either individually or as a team player is essential.
Job Title:Global Staffing Applicant Tracking System (Infinite - fka Kenexa) 7+ years experiece required - Proven ability to lead and manage larger teams in different GEO regions. - Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs. - Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support - Mentor and support other colleagues and L2 team for L3 Technical delivery - Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs - Strong client-facing role at the customer location or remotely. Kenexa Basic Understanding of Talent Acquisition Compliance and Policies
10+ years experiece required - Proven ability to lead and manage larger teams in different GEO regions. - Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs. - Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support - Mentor and support other colleagues and L2 team for L3 Technical delivery - Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs - Strong client-facing role at the customer location or remotely. Rights and Usage Tracking for Characters and Titles Job Summary: Client is seeking a detail-oriented and passionate Metadata Specialist to support the CTaM (Characters, Titles and More) platform. This role is critical in managing and governing Disney’s intellectual property metadata, including characters, titles, franchises, and related content. You will help ensure data consistency, accuracy, and usability across enterprise systems, enabling better storytelling, personalization, and business intelligence. Key Responsibilities: • Support the proliferation and adoption of the CTaM platform across Disney’s business units. • Contribute to expanding CTaM’s data domains by creating and refining metadata rules and guidelines. • Participate in data governance activities, including matching/merging titles, creating character records, and resolving metadata conflicts. • Collaborate with the Manager of Data Stewardship and other stakeholders to make strategic decisions about character and title relationships. • Communicate metadata updates and decisions to downstream platforms and business teams. • Assist in system testing, requirement gathering, and platform functionality validation.
Workday Solution Architect Experience: 15+ years Skills: All Workday modules Job Description: The Workday Solution Architect leads the strategic design and delivery of Workday solutions across all modules. This role ensures architectural integrity, scalability, and alignment with enterprise goals. Responsibilities: Define and lead Workday architecture across HCM, Finance, Payroll, and integrations. Oversee tenant strategy, release planning, and environment management. Provide governance and best practices for Workday implementations. Conduct impact analysis for Workday updates and new features. Lead architecture review boards and solution design workshops. Mentoring & Leadership: Mentored a team of 10 consultants during a global Workday rollout, resulting in a 30% faster deployment. Led internal knowledge-sharing sessions that improved team proficiency in Workday Studio and integrations. Developed onboarding materials for new architects and consultants. Cross-Functional Collaboration: Partnered with HR, Finance, IT, and Compliance teams to align Workday capabilities with business strategy. Coordinated with external vendors and implementation partners. Mentoring Impact Metrics: Reduced onboarding time for new architects by 50%. Increased team certification rate in Workday Studio by 60% within 6 months. Collaboration Tools Used: Microsoft Teams, SharePoint, Confluence, Miro, Jira, Slack
