Job description:
Work Location: Toronto / Hybrid
Technical Leadership
Lead L3-level network operations, escalations, and advanced troubleshooting.
Support the design, deployment, and optimization of enterprise network architectures.
Drive network modernization initiatives aligned with business and security objectives.
Core Technical Skills
Cisco ACI: Fabric configuration, policy modelling, tenant creation, contracts, integration & troubleshooting.
Cisco Routing & Switching: Advanced routing protocols (BGP, OSPF, EIGRP), VLANs, STP, HSRP/VRRP, QoS, WAN optimization.
Cisco DNA Center (DNAC): Assurance, automation workflows, templates, configuration management.
Cisco Wireless: Controller-based wireless solutions, AP provisioning, RF optimization, wireless security.
Preferred Skills
Experience with Cisco ISE (Identity Services Engine) for NAC, authentication policies, posture, guest access workflows.
Operational Responsibilities
Perform L3 support for critical incidents and root cause analysis.
Define network standards, SOPs, and high‑level & low‑level designs (HLD/LLD).
Collaborate with cross-functional teams (security, cloud, infra, apps).
Monitor network performance and drive continuous optimization.
Manage vendor coordination, upgrades, and tech refresh initiatives.
Certifications (Preferred)
Cisco CCNA
Cisco CCIE Routing & Switching (Lab preferred)
Soft Skills
Strong analytical and problem-solving capabilities.
Ability to lead teams and mentor L1/L2 engineers.
Excellent communication, documentation, and stakeholder management skills.
Job description:Work Location: Toronto / HybridTechnical LeadershipLead L3-level network operations, escalations, and advanced troubleshooting.Support the design, deployment, and optimization of enterprise network architectures.Drive network modernization initiatives aligned with business and security objectives.Core Technical SkillsCisco ACI:
Fabric configuration, policy modelling, tenant creation, contracts, integration & troubleshooting.Cisco Routing & Switching:
Advanced routing protocols (BGP, OSPF, EIGRP), VLANs, STP, HSRP/VRRP, QoS, WAN optimization.Cisco DNA Center (DNAC):
Assurance, automation workflows, templates, configuration management.Cisco Wireless:
Controller-based wireless solutions, AP provisioning, RF optimization, wireless security.Preferred SkillsExperience with
Cisco ISE (Identity Services Engine)
for NAC, authentication policies, posture, guest access workflows.Operational ResponsibilitiesPerform L3 support for critical incidents and root cause analysis.Define network standards, SOPs, and high‑level & low‑level designs (HLD/LLD).Collaborate with cross-functional teams (security, cloud, infra, apps).Monitor network performance and drive continuous optimization.Manage vendor coordination, upgrades, and tech refresh initiatives.Certifications (Preferred)Cisco CCNACisco CCIE Routing & Switching (Lab preferred)Soft SkillsStrong analytical and problem-solving capabilities.Ability to lead teams and mentor L1/L2 engineers.Excellent communication, documentation, and stakeholder management skills.
Job title :- Service Delivery Manager - IT InfrastructureLocation:- Calgary, Alberta (On-site)Employment Type:- Full-time
Job DescriptionWe are seeking a strategic and operationally astute Service Delivery Manager (SDM) to lead our IT Infrastructure delivery operations in Calgary. As a key interface between our global technical teams and client stakeholders, you will own the end-to-end service lifecycle—ensuring operational excellence, driving digital transformation, and maintaining the highest levels of customer satisfaction.
The ideal candidate is a seasoned leader with deep expertise in IT Infrastructure Services such as End User Services (EUS), Cloud, and Cybersecurity, capable of navigating the complexities of an IT MNC environment while identifying opportunities for modernization and growth.
Key Responsibilities & JD,
1. Delivery Leadership & GovernanceEnd-to-End Accountability: Delivery owner for the full infrastructure stack, serving as the single point of contact for service availability, reliability, and continuous improvement.Cross-Tower Orchestration: Lead and govern a matrixed team of functional leads/managers (e.g., Service Desk, Field Services, Cloud/Database Operations, CyberSecurity). Ensure these distinct towers work as a unified unit rather than in silos towards operations excellence.
2. Client Management & CSATStakeholder Partnership: Build and maintain trusted advisory relationships with IT Directors, Managers/Leads and Business Units.CSAT & Experience Management: Own the Customer Satisfaction (CSAT). Proactively analyze customer feedback to reduce friction and enhance the CSAT.Service Reporting: Lead Monthly and Quarterly Business Reviews (MBR/QBRs), translating technical metrics into business value stories (e.g., uptime impact on revenue, automation savings).3. Strategic Transformation & ModernizationContinuous Improvement (CSI): Identify and execute transformation initiatives within the existing scope, such as:Shifting \"Left\" via AI-driven Service Desk automation and self-heal bots.Migrating legacy on-prem workloads to cloud-native architectures.Innovation & Growth: Proactively identify \"white space\" opportunities to expand the service portfolio (e.g., introducing advanced analytics, GenAI/Agentic AI for Ops, or new security modules) and present business cases to client leadership.Tech Refresh Governance: Manage the roadmap for hardware/software lifecycle management to prevent technical debt.4. Team Performance ManagementGlobal Team Leadership: Manage a matrixed team of Leads/Managers at onsite and offshore locations.KPI & SLA Management: rigorously track performance metrics and implement corrective actions where necessary.Talent Development: Foster a high-performance culture by mentoring staff, defining training paths for upskilling (e.g., Cloud certifications), and managing succession planning for critical roles.5. Organizational & Operational SkillsFinancial Acumen: Manage the delivery P&L, including resource budgeting, forecasting, and margin management. Ensure contract adherence and profitability.Process Maturity: Champion ITIL best practices (Incident, Problem, Change Management). Ensure root cause analysis (RCA) quality is high and systemic issues are permanently resolved.Crisis Management: Act as the primary escalation point during critical outages, demonstrating calmness under pressure and coordinating cross-functional recovery teams (Network, Wintel, Apps).Communication: Exceptional verbal and written communication and presentation skills, capable of simplifying complex technical issues for non-technical business audiences.
Qualifications & Academic Background
Education:-
Bachelor’s degree in computer science, Information Technology, Engineering, or a related field is required.
Certifications (Good to Have / Preferred):IT Service Management: ITIL v4 Managing Professional or Strategic LeaderProject Management: PMP (Project Management Professional) or PRINCE2.Technical Awareness: Certifications in Cloud (Azure Administrator/Architect, AWS Practitioner) or Security (CISM, CISSP) are a strong differentiator.
Experience:12+ years of experience in IT Infrastructure Operations.5+ years in a Service Delivery Manager or similar leadership role within a large IT Service Provider or MNC.Proven track record of managing large-scale transformations (e.g., Windows 11 migrations, Cloud lift-and-shift, Service Desk transformation).
Job title :- Service Delivery Manager - IT InfrastructureLocation:- Calgary, Alberta (On-site)Employment Type:- Full-time
Job DescriptionWe are seeking a strategic and operationally astute Service Delivery Manager (SDM) to lead our IT Infrastructure delivery operations in Calgary. As a key interface between our global technical teams and client stakeholders, you will own the end-to-end service lifecycle—ensuring operational excellence, driving digital transformation, and maintaining the highest levels of customer satisfaction.
The ideal candidate is a seasoned leader with deep expertise in IT Infrastructure Services such as End User Services (EUS), Cloud, and Cybersecurity, capable of navigating the complexities of an IT MNC environment while identifying opportunities for modernization and growth.
Key Responsibilities & JD,
1. Delivery Leadership & GovernanceEnd-to-End Accountability: Delivery owner for the full infrastructure stack, serving as the single point of contact for service availability, reliability, and continuous improvement.Cross-Tower Orchestration: Lead and govern a matrixed team of functional leads/managers (e.g., Service Desk, Field Services, Cloud/Database Operations, CyberSecurity). Ensure these distinct towers work as a unified unit rather than in silos towards operations excellence.
2. Client Management & CSATStakeholder Partnership: Build and maintain trusted advisory relationships with IT Directors, Managers/Leads and Business Units.CSAT & Experience Management: Own the Customer Satisfaction (CSAT). Proactively analyze customer feedback to reduce friction and enhance the CSAT.Service Reporting: Lead Monthly and Quarterly Business Reviews (MBR/QBRs), translating technical metrics into business value stories (e.g., uptime impact on revenue, automation savings).3. Strategic Transformation & ModernizationContinuous Improvement (CSI): Identify and execute transformation initiatives within the existing scope, such as:Shifting \"Left\" via AI-driven Service Desk automation and self-heal bots.Migrating legacy on-prem workloads to cloud-native architectures.Innovation & Growth: Proactively identify \"white space\" opportunities to expand the service portfolio (e.g., introducing advanced analytics, GenAI/Agentic AI for Ops, or new security modules) and present business cases to client leadership.Tech Refresh Governance: Manage the roadmap for hardware/software lifecycle management to prevent technical debt.4. Team Performance ManagementGlobal Team Leadership: Manage a matrixed team of Leads/Managers at onsite and offshore locations.KPI & SLA Management: rigorously track performance metrics and implement corrective actions where necessary.Talent Development: Foster a high-performance culture by mentoring staff, defining training paths for upskilling (e.g., Cloud certifications), and managing succession planning for critical roles.5. Organizational & Operational SkillsFinancial Acumen: Manage the delivery P&L, including resource budgeting, forecasting, and margin management. Ensure contract adherence and profitability.Process Maturity: Champion ITIL best practices (Incident, Problem, Change Management). Ensure root cause analysis (RCA) quality is high and systemic issues are permanently resolved.Crisis Management: Act as the primary escalation point during critical outages, demonstrating calmness under pressure and coordinating cross-functional recovery teams (Network, Wintel, Apps).Communication: Exceptional verbal and written communication and presentation skills, capable of simplifying complex technical issues for non-technical business audiences.
Qualifications & Academic Background
Education:-
Bachelor’s degree in computer science, Information Technology, Engineering, or a related field is required.
Certifications (Good to Have / Preferred):IT Service Management: ITIL v4 Managing Professional or Strategic LeaderProject Management: PMP (Project Management Professional) or PRINCE2.Technical Awareness: Certifications in Cloud (Azure Administrator/Architect, AWS Practitioner) or Security (CISM, CISSP) are a strong differentiator.
Experience:12+ years of experience in IT Infrastructure Operations.5+ years in a Service Delivery Manager or similar leadership role within a large IT Service Provider or MNC.Proven track record of managing large-scale transformations (e.g., Windows 11 migrations, Cloud lift-and-shift, Service Desk transformation).
Bachelor's degree in engineering, Computer Science, or related field.Should have minimum of 8 ~ 12 years of experience in any or all the listed modules - Oracle Supply Chain Management moduleShould have worked in at least 5 ~ 10 full life cycle implementation experience with at least one of the implementations on Maintenance and Service Management, including Fusion SCM modules.With Supply Chain Management experience - must have Order Management, Product Master, Supplier Portal, Inventory Management, Demand Management, Channel Revenue Management, FBDIStrong understanding of manufacturing business processes and supply chain operations.Ability to perform functional analysis, process design, and system configuration.Experience in solution design and drafting functional specs and driving the solution.Experience with integration tools and technologies such as Oracle Integration Cloud (OIC), Mule Soft, RESTful APIs, and web services.Good exposure in handling data conversion activities.Familiarity with reporting tools like Oracle Transactional Business Intelligence (OTBI), BI Publisher, etc.Oracle Cloud Certifications (e.g., Oracle Supply Chain Management modules) would be an added advantage.Excellent communication skills with the ability to interact with clients and technical teams.Able to work with onsite and offshore teams including at all levels of the client organization.Proven track record in leading and implementing transformation solutions by leveraging Oracle cloud capabilities
Bachelor's degree in engineering, Computer Science, or related field.Should have minimum of 8 ~ 12 years of experience in any or all the listed modules - Oracle Supply Chain Management moduleShould have worked in at least 5 ~ 10 full life cycle implementation experience with at least one of the implementations on Maintenance and Service Management, including Fusion SCM modules.With Supply Chain Management experience - must have Order Management, Product Master, Supplier Portal, Inventory Management, Demand Management, Channel Revenue Management, FBDIStrong understanding of manufacturing business processes and supply chain operations.Ability to perform functional analysis, process design, and system configuration.Experience in solution design and drafting functional specs and driving the solution.Experience with integration tools and technologies such as Oracle Integration Cloud (OIC), Mule Soft, RESTful APIs, and web services.Good exposure in handling data conversion activities.Familiarity with reporting tools like Oracle Transactional Business Intelligence (OTBI), BI Publisher, etc.Oracle Cloud Certifications (e.g., Oracle Supply Chain Management modules) would be an added advantage.Excellent communication skills with the ability to interact with clients and technical teams.Able to work with onsite and offshore teams including at all levels of the client organization.Proven track record in leading and implementing transformation solutions by leveraging Oracle cloud capabilities
Job description Required Skills & Qualifications:Minimum 5 years of experience as a Full Stack DeveloperStrong experience with Next.js, React, and TypeScriptAgentic Application development experience of 2-3 yrs Backend development experience using Express.jsWorking knowledge of PythonSolid understanding of RESTful APIs and web application architectureExperience with version control systems (Git)Strong problem-solving and analytical skillsGood to Have:Experience working with Microsoft Azure CloudHands-on experience with Azure Cosmos DBFamiliarity with Azure Entra ID and Microsoft Graph APIExperience with cloud-based deployment and CI/CD pipelines
Job description Required Skills & Qualifications:Minimum 5 years of experience as a Full Stack DeveloperStrong experience with Next.js, React, and TypeScriptAgentic Application development experience of 2-3 yrs Backend development experience using Express.jsWorking knowledge of PythonSolid understanding of RESTful APIs and web application architectureExperience with version control systems (Git)Strong problem-solving and analytical skillsGood to Have:Experience working with Microsoft Azure CloudHands-on experience with Azure Cosmos DBFamiliarity with Azure Entra ID and Microsoft Graph APIExperience with cloud-based deployment and CI/CD pipelines
Role OverviewThe Tenable CSPM L3 Specialist will be responsible for advanced configuration, troubleshooting, and optimization of Tenable Cloud Security Posture Management (CSPM) solutions. This role involves ensuring compliance, security posture improvement, and integration with enterprise cloud environments. The candidate will act as a subject matter expert (SME) for Tenable CSPM and provide guidance to L1/L2 teams.
Key ResponsibilitiesDeployment & Configuration Implement and configure Tenable CSPM across multi-cloud environments (AWS, Azure, GCP).Customize policies and benchmarks based on organizational compliance requirements (CIS, NIST, ISO).Advanced Troubleshooting Resolve escalated issues from L1/L2 teams related to CSPM alerts, integrations, and policy violations.Perform root cause analysis for complex security posture gaps.Integration & Automation Integrate Tenable CSPM with SIEM, SOAR, and ticketing systems.Develop automation scripts for remediation workflows.Compliance & Reporting Generate and review compliance posture reports for internal audits.Ensure adherence to regulatory frameworks and internal security standards.Knowledge Sharing Mentor junior team members and conduct technical workshops.Document best practices and create SOPs for CSPM operations.
Required Skills & QualificationsTechnical Expertise Strong hands-on experience with Tenable CSPM and Tenable.io.Deep understanding of cloud security principles and CSPM concepts.Proficiency in AWS, Azure, and GCP security services.Security Frameworks Familiarity with CIS Benchmarks, NIST CSF, ISO 27001, and regulatory compliance.Tools & Automation Experience with SIEM/SOAR tools and scripting (Python, PowerShell).Certifications (Preferred) Tenable Certified Professional.Cloud certifications (AWS Security Specialty, Azure Security Engineer, GCP Professional Cloud Security Engineer).
Role OverviewThe Tenable CSPM L3 Specialist will be responsible for advanced configuration, troubleshooting, and optimization of Tenable Cloud Security Posture Management (CSPM) solutions. This role involves ensuring compliance, security posture improvement, and integration with enterprise cloud environments. The candidate will act as a subject matter expert (SME) for Tenable CSPM and provide guidance to L1/L2 teams.
Key ResponsibilitiesDeployment & Configuration Implement and configure Tenable CSPM across multi-cloud environments (AWS, Azure, GCP).Customize policies and benchmarks based on organizational compliance requirements (CIS, NIST, ISO).Advanced Troubleshooting Resolve escalated issues from L1/L2 teams related to CSPM alerts, integrations, and policy violations.Perform root cause analysis for complex security posture gaps.Integration & Automation Integrate Tenable CSPM with SIEM, SOAR, and ticketing systems.Develop automation scripts for remediation workflows.Compliance & Reporting Generate and review compliance posture reports for internal audits.Ensure adherence to regulatory frameworks and internal security standards.Knowledge Sharing Mentor junior team members and conduct technical workshops.Document best practices and create SOPs for CSPM operations.
Required Skills & QualificationsTechnical Expertise Strong hands-on experience with Tenable CSPM and Tenable.io.Deep understanding of cloud security principles and CSPM concepts.Proficiency in AWS, Azure, and GCP security services.Security Frameworks Familiarity with CIS Benchmarks, NIST CSF, ISO 27001, and regulatory compliance.Tools & Automation Experience with SIEM/SOAR tools and scripting (Python, PowerShell).Certifications (Preferred) Tenable Certified Professional.Cloud certifications (AWS Security Specialty, Azure Security Engineer, GCP Professional Cloud Security Engineer).
