Overview
Hyland - Brainware Intelligent Data Capture Application Platform support analyst
Role Overview
We are seeking a skilled Support Analyst with expertise in Hyland Brainware Intelligent Data Capture to maintain and support the platform. The ideal candidate will have strong experience in document capture, data extraction, classification, and validation, along with integration and API skills for enterprise applications such as SAP. Functional knowledge of Accounts Payable (AP) Shared Services is a plus.
Responsibilities
Provide day-to-day support for the Hyland Brainware Intelligent Data Capture platform.
Troubleshoot and resolve issues related to document capture, data extraction, and validation workflows.
Maintain and optimize integration with SAP and other enterprise applications using APIs.
Collaborate with business teams to ensure accurate data processing for Accounts Payable Shared Services.
Monitor system performance and implement improvements for stability and efficiency.
Document processes, configurations, and troubleshooting steps for knowledge sharing.
Participate in change management and ensure compliance with IT standards.
Required Skills & Experience
Expertise in Hyland Brainware Intelligent Data Capture platform.
Strong knowledge of data extraction, classification, and validation techniques.
Experience with API integration and troubleshooting, especially with SAP systems.
Solid understanding of functional processes in Accounts Payable Shared Services.
Excellent problem-solving and communication skills.
Ability to work in a support and maintenance role for enterprise applications.
Preferred Qualifications
Experience in OCR technologies and intelligent document processing.
Familiarity with workflow automation and RPA tools.
Knowledge of ITIL processes and enterprise support environments.
Proven ability to lead and manage larger teams in different GEO regions.
Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs.
Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support
Mentor and support other colleagues and L2 team for L3 Technical delivery
Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs
Strong client-facing role at the customer location or remotely.
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Responsibilities
Manage day-to-day Operations according to customer environment
Organizational Functions:
Develop and implement network security architecture, policies, and procedures to protect against threats.
Should be able to provide L3 level support on critical/Outage situation and drive end to end until the resolution.
Good understanding of network protocols (HTTP, HTTPS, DNS, TCP/IP).
Should have Strong expertise in:
Implementing and maintaining
Checkpoint firewall
and associated software module (VPN, URL Filtering, IPS etc.) infrastructure.
Should have good working experience on checkpoint VPN (S2S & Remote access).
Deep understanding of
Cloudflare
content delivery network (CDN) and security solutions, including
web application firewalls (WAF ), bot management, and DDoS protection.
Deep understanding of RADIUS, TACACS+, 802.1X, EAP methods, and networking protocols.
Installation and configuration of
ClearPass Policy Manager
(CPPM), including profiling, onboarding, and guest services.
Resolve complex authentication failures, latency issues, and TACACS+ service issues.
Proficiency with
Zscaler
tools ( ZIA, ZPA, ZDX ), packet capture analysis, and scripting languages (Python, PowerShell) for automation.
Design, implement, and tune ZIA/ZPA policies for roaming, branch, and third-party users, utilizing Zscaler's cloud security concepts.
Resolve complex L2/L3 issues related to user connectivity, authentication (SAML, SCIM, Azure AD), and access flows.
Deep understanding of Zero Trust Network Access (ZTNA), Firewalls, and IPSec/SSL VPNs.
Experience on maintaining any email security gateway platforms to optimize filtering.
Experience on Investigation, quarantine, and remediation of malicious, suspicious, or spoofed emails.
Design, build, and maintain scalable infrastructure to analyze email patterns and detect anomalies in real-time with the help of
Abnormal
AI
tool.
Create and maintain comprehensive documentation related to network security infrastructure and procedures following the
NIST
and
CIS
standards.
Identify the in-efficiencies in the operations and identify potential solutions to improve efficiency.
Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.
Stay up to date on emerging security threats, technologies, and industry trends.
Manage and mentor a team of network security engineers and analysts.
One should identify possible automation capabilities, their execution
within the network security products and process and deliver across multiple customer environments.
Should be cross-skilled across multiple technologies covering products like Firewalls, Web-Proxies, as well as cloud security products ( AWS, Azure, GCP etc.)
Should prepare weekly and monthly performance reports across multiple customer environments (people, technologies, Process Gaps, Risk, RAG status etc.)
Should be able to conduct internal training to address the skill gap as well as motivate the team to do technical certifications.
Core Functions
Focus on technologies and bring automation capabilities.
Regular reporting on the state of the customer delivery.
Maintain KPIs for the teams and report on Service Improvement Areas to senior management
Identify risks and maintain compliance with submission of client-facing reports.
Focus on industry-based practices and configuration and guide the team to follow the same.
Individual Performance Measurement Criteria
- Bring quality in service delivery and work on cross killing people to increase productivity.
- Quality and effectiveness in communications and engagement with stakeholders.
- Low / Zero Escalation from the customers
- Driving Innovation to improve Service standards & Quality.
Technical Skills
Proficiency Level
Understanding of the different security technologies, Experience in deploying, configuring and troubleshooting of
1. Firewalls ( Checkpoint )
2. NAC –
Aruba Clearpass
3. Web application Firewall –
Cloudflare
5. Email Security –
Abnormal AI
6. Load balancer –
F5 BIG-IP
Experience in different Information Security Processes.
1. Security Change Management
2. Rule Base Reviews & Optimization
3. Security Incident Management (Standard & Critical)
Understanding of different Security Architectures.
Communication and Organizational skills
Good command of the English language, with excellent written and verbal skills.
Proactive in communication and appropriate selection of audience according to topic.
Highly organized and capable of tracking a variety of tasks to closure.
Good time management principles and effective in prioritizing workloads.
Cultural Requirements
Works collaboratively with other teams and builds positive working relationships
Able to learn quicky and apply common sense to new situations, but understand when it is appropriate to engage others for advice
Open and transparent style and approach when working with others
Places a significant level of importance on personal & team development and understanding then improving upon weakness
Accepting feedback from managers, peers, and clients regarding work performance
Utilizes a goal-oriented approach, which drives self-improvement both personally and professionally and drives the teams.
Takes the initiative to work on tasks outside of his or her immediate scope of responsibility and encourages others to do so.
Experience Required
Minimum overall experience of 8-12 years
- Minimum of 8 years’ experience in Information Security
- Minimum of 6 years’ experience in running a Security Operations Center for a large organization.
Certifications Required
Industry-recognized certifications such as CCSA/CCSE, CCIE, or equivalent is highly desirable.
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A leading tech company is seeking a senior Salesforce Architect to design and implement Salesforce solutions that meet business objectives. The role involves developing scalable architectures, leading implementation projects, and ensuring compliance with best practices. Ideal candidates will have over 10 years of experience in Salesforce architecture, along with relevant certifications. The position offers opportunities for mentoring and collaboration with technical teams and stakeholders. #J-18808-Ljbffr
Perform technical impact analysis for new releases, custom code, scripts, and configurations
Integrations and downstream systems
Contribute to upgrade strategy and roadmap
Cutover and post-upgrade stabilization
Resolve upgrade-related technical issues and performance risks
Minimize customization by promoting OOTB capabilities where possible
Design and review technical solutions for ENOVIA configurations, Custom JPOs, MQL, TCL, Java extensions
Business rules, triggers and policies
Architect and support integrations with ERP systems (e.g., SAP) CAD tools (CATIA), downstream manufacturing or reporting systems
Work with infrastructure teams on Sizing, performance, scalability, security, authentication, and access controls
Act as the technical authority for the 3DEXPERIENCE platform
Mentor technical team members and review solution designs
Collaborate with functional analysts, business stakeholders, and system integrators
Support release management, defect resolution, and production support
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This program is aimed at
early‑career professionals
and offers hands‑on exposure to core business and sales roles, supported by structured learning and mentorship.
Role focus areas include
:Account Managemen t – managing client relationships and driving account growt
hBusiness Strategy & Developmen t – market analysis, go‑to‑market planning, and growth initiative
sThe GEM program is designed to help participants build strong commercial and business fundamentals while working on real priorities that matter to the organization
.
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A leading technology consultancy is seeking a Technical Delivery Manager to lead the end-to-end delivery of technical initiatives. This role requires a strong understanding of AWS and cloud-based architectures, as well as proven experience in technical delivery management. The ideal candidate will excel in problem-solving and stakeholder communication, fostering collaboration across engineering, product, QA, and operations teams. Responsibilities include managing delivery timelines, risks, and ensuring operational excellence. #J-18808-Ljbffr
A global technology company is seeking a Vulnerability Management Specialist to oversee application security vulnerabilities throughout the SDLC. The ideal candidate will have 8-10 years of relevant experience, strong skills in SAST, DAST, and SCA tools, and the ability to collaborate across teams. Responsibilities include managing vulnerabilities, providing remediation support, and tracking progress. This position requires excellent communication and documentation skills, as well as familiarity with various vulnerability management tools. #J-18808-Ljbffr
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Location: Remote (Anywhere in Canada)
Responsibilities
This role will involve the RFP/RFI process as well as bespoke solutions in collaboration with Product teams/vendors, ensuring accurate verification, technical design vetting and overall cost and quality for the correct design and implementation.
Coordination and oversight of Third-Party Providers for solution components. Work with them to create and freeze the Bill of material.
Assess and understand the clients business requirements, translating and recording these into formal network solution requirements.
Responsible for the development of a convincing solution strategy regarding current, intermediate, and future mode of operations including migration approach
Design and develop an end-to-end network solution design to meet the agreed network solution requirements while taking into consideration the economic parameters and competition.
Participate in due diligence meetings with customer to gather more information on proposal/information request and environment.
Successfully defend proposed techno-commercial solutions as part of the pre-sales process.
Prepare
Proposal documents including proposals, pricing sheet, solution presentations against RFPs/RFI’s
Contractual documents such as Statement of Work, Resource Unit Definitions etc.
Understanding new data technologies/products and position them in relevant solution proposal.
Keep himself/herself up to date with latest products features, licensing, architecture, and price.
Defend end-to-end data solutions to customer/internal stakeholders.
Working closely alongside other technology owners for optimal solution design in-line with the overall proposed solution.
Work with OEM / Partners to ensure an appropriate solution is proposed during Presales Cycle
Knowledge & Experience
Understanding of various areas under Network domain -
Data Center LAN technologies and platforms
Data center design and solution
Data Center LAN sizing and architecture
Wide Area Network technologies
- WAN connectivity architecture and solution
- SD-WAN Solutions from cloud providers such as Viptela, Velo ,Silverpeak , Fortinet, Pala Alto etc.
Datacenter Networking – SDN/ACI
Campus LAN and SDA
TCP/IP protocol suite
Wireless Networking on platforms like Meraki, Cisco, Aruba
Routing Protocols OSPF, EIGRP, BGP
SwitchingL2 and L3 LAN switching technologies, VLANs, IEEE802.1Q Trunking, EtherChannel etc.
DHCP and DNS
Technical experience with designing, installing, configuring, and supporting security infrastructure technologies, network monitoring and management tools.
Personal Attributes
Excellent stakeholder management, leadership, strategic planning, and business acumen
Experience in consulting with RFIs and RFPs
Experience within Network presales and/or architecture role.
Strong client facing presentation skills and ability to explain technical solutions, business value and defend the solution on the customer’s level
Ability to drive Workshop.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Should be willing to travel extensively to perform the required functions.
Strong English language skill, both verbal and written
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries IT Services and IT Consulting
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Professional Services Senior Consultant - Enterprise Network and Security
Principal Consultant, Azure Network and Security
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Senior/Lead Software Engineer, Network Systems
Software Engineer - DevOps (12 month contract)
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Role Summary:
Coaches the team on Agile principles. Sets up agile delivery model. Establishes the necessary templates, workflows and cadences. Hands over to the team and the scrum master.
Key Responsibilities:
Lead Agile transformation initiatives across the organization.
Coach teams, Scrum Masters, Product Owners, and leadership on Agile principles and frameworks (Scrum, Kanban, SAFe, etc.).
Facilitate workshops, training sessions, and Agile maturity assessments.
Identify organizational impediments to Agile adoption and work collaboratively to resolve them.
Promote a culture of learning, experimentation, and continuous improvement.
Develop and implement Agile best practices and standards.
Support change management and stakeholder engagement strategies.
Qualifications:
Proven experience as an Agile Coach or in a senior Agile role.
Deep understanding of Agile frameworks and scaling models (SAFe preferred)
Strong facilitation, mentoring, and interpersonal skills.
Agile certifications (e.g., ICP-ACC, SAFe Program Consultant, Certified Scrum Professional).
Experience in organizational change and transformation.
Base pay range
CA$130.00/yr - CA$140.00/yr
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management, Health Care Provider, and Information Technology
Industries
Hospitals and Health Care and Public Safety
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Embark on a transformative career journey as an Engagement Manager. This program tailors opportunities for early-career professionals, focusing on client management and business strategy through mentorship.
In this position, you'll drive client relationship management and prioritize account growth. Additionally, you'll analyze market trends and assist with go-to-market strategies that spur growth initiatives. The program aims to provide you with core business fundamentals while tackling pressing organizational challenges.
Key Responsibilities:
• Manage and enhance client accounts
• Propel account growth through strategic actions
• Conduct comprehensive market analyses
• Support planning of go-to-market strategies
• Engage in impactful growth initiatives
Requirements:
• Relevant early-career experience in business contexts
• Strong analytical and strategic skills
• Passion for professional development and learning
• Excellent abilities in communication and teamwork
• Commitment to achieving meaningful results
Elevate your professional trajectory while making a tangible impact on key business objectives and enhancing client relationships.
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