Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and we’re not satisfied with being average
This role
As a Implementation Associate, you’ll be working with the Implementation team and report to the Team Lead, implementation and will be instrumental in assessing clients' HR and payroll requirements to ensure optimal configuration of the Employment Hero platform.
Your key focus areas will be:
Facilitate and schedule training sessions, create work-back schedules, guide clients through the EH setup, troubleshoot issues, and provide ongoing consultation to ensure successful onboarding
Work closely with teams across Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance to share knowledge and remain up-to-date on Canadian payroll regulations
Collaborate with the Sales and partnership teams to align on SLAs to guarantee a smooth client transition, and identify opportunities for expanding product adoption
Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all
Regularly review client pipelines to track progress, identify potential roadblocks, and ensure timely delivery of all milestones during weekly 1:1 with your direct manager
Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders
Assist with KYC/ KYB processes during the onboarding phase to ensure compliance and smooth client transitionsIdentify opportunities for process optimization and work with internal teams to implement improvements that drive efficiency, improve time-to-value, launch ratio, and client satisfaction
Address and resolve client issues or concerns promptly, ensuring a high level of satisfaction and minimal disruption to their workflow
Gather client feedback and collaborate with the Product team to suggest improvements or feature requests based on client needs
Ensure a smooth client hand-off to Support and Client Success teams
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring
2–3 years of experience in SaaS implementation or project management, with a proven ability to manage multiple client engagements simultaneously
At least 1 year of hands-on payroll experience, with a solid understanding of Canadian payroll legislation and compliance requirements
Exceptional organizational and project management skills to juggle multiple implementations simultaneously
Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance
Excellent interpersonal and communication skills to build trust with clients and internal teamsA proactive, solution-oriented mindset with a passion for delivering an outstanding client experience
Tech savvy and possesses the ability to learn
Experience working in a start-up or high-growth environment is an asset
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means
You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
