Sr. Technical Program Manager, Amazon Learn We're looking for someone who thrives working on tough problems and delivering for customers. Enabling 3MM+ Amazonians to grow their careers and impact our customers is your mission. We are investing in a deep technical team to pursue a transformation in how we build and deliver training. The successful candidate will build upon technical skills and core program management successes. A Sr. Technical Program Manager (TPM) will partner with engineers, other TPMs, Product Managers and senior management to help create world-class solutions. We're looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while they make history. The ideal TPM is a creative, demonstrated leader with superior analytical abilities and an expeditious drive to deliver results. This opportunity requires deep technical, problem-solving and communication skills. Key job responsibilities As a Sr. Technical Program Manager on the Amazon Learn team, you will: Manage large, complex technology initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating systems that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations. Be accountable for the overall strategy of a large program. You successfully manage all stages (from concept to delivery). Your program meets challenging business goals and/or shows measurable improvements in efficiency or experience for customers, employees/engineers, or business area. Influence team technical priorities and business strategy through data-driven contributions. You are able to make a case for project priorities, resource allocation to achieve a desired business outcome, resolve an architecture deficiency, or unblock delivery. Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams. A day in the life Hold a meeting to track status of an initiative or goal you own. Meet with a customer to understand the problems they need your team to solve. Manage escalations and be the go-to person to remove blockers and ambiguity for the team. Present a document to our stakeholders to drive a key decision on a project. Attend a team-level operations review meeting to understand system health. Review a design document produced by engineers on the team and provide feedback to ensure alignment with overall product strategy and stakeholder needs. Interview a candidate for a new role on the team. About the team Our mission is to deliver products and services that protect, prepare, and advance Amazonians. We “Strive to be Earth’s Best Employer” by enabling businesses to force multiply through highly trained ICs and managers while giving employees opportunities to meet their career objectives. True to our mission, the Learn team prioritizes work on behalf of Amazonians across three pillars: We protect employees by ensuring they are compliant with local, federal, and international laws; we also safeguard our culture and reputation through training such as Amazon Leadership Principles, and Amazon Security Awareness. We prepare Amazonians to operate at a high bar, irrespective of their job, family, or seniority. We acknowledge that everybody has a unique career journey; therefore, we help advance everybody’s career through promotions and job-family transitions. BASIC QUALIFICATIONS 5+ years of technical product or program management experience. 7+ years of working directly with engineering teams experience. 3+ years of software development experience. 5+ years of technical program management working directly with software engineering teams experience. Experience managing programs across cross functional teams, building processes and coordinating release schedules. PREFERRED QUALIFICATIONS 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience. Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules. Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. Posted: January 6, 2025 (Updated about 6 hours ago) #J-18808-Ljbffr
Senior Product Marketing Manager, Amazon Canada Job ID: 2871307 | Amazon.com.ca, ULC - A49 Amazon Canada is seeking a Sr. Product Marketing Manager to lead marketing for seasonal shopping events, including gifting (Eg. Mother's Day, Holiday) and celebratory occasions (Eg. Diwali, Halloween). You will leverage excellent cross-functional project management skills and a detailed eye for data to develop, launch, test, and report on market-leading awareness, education, and conversion-oriented programs touching all areas of the business. The ability to manage multiple milestones and shifting requirements in a fluid, fast-moving environment—while keeping stakeholders updated on your progress—is critical to success in this position. The ideal candidate must be able to think strategically, look at the business analytically, and implement flawlessly. They will have deep experience in merchandising and testing, demonstrated ability to drive website optimization and conversion in both mobile and online channels, and a passion for diving into data to uncover actionable insights. They will be equally comfortable generating innovative ideas for growth as well as ensuring tactical level details are executed. The ideal candidate will collaborate and inspire a positive, high-energy, results-oriented culture, creating a measurable impact across Amazon and the wider industry landscape. We are open to hiring candidates out of Seattle, Arlington, Vancouver or Toronto. Key job responsibilities Lead end-to-end marketing for CA retail events. Support marquee activations, including partnering with category and central teams to drive traffic. Track, measure and report on channel results, contributing to business reviews regularly; Present strategy, learnings and recommendations to senior leadership. Define and own goals, including data-driven recommendations on priorities. Be the voice of the customer for CA programs, by diving deep into consumer insights, competitive landscape and driving recommendations that help how we deliver to customers. Develop mechanisms to communicate proactively and effectively with partner teams and senior leadership. BASIC QUALIFICATIONS 6+ years of professional non-internship marketing experience. Experience using data and metrics to drive improvements. Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables). Experience building, executing and scaling cross-functional marketing programs. Experience leading go-to-market for consumer software or hardware product launches. PREFERRED QUALIFICATIONS Experience using any of SQL or other analytical tools for conducting data analysis. Experience with customer segmentation, profiling, and targeting. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Posted: March 3, 2025 (Updated 2 days ago) #J-18808-Ljbffr
Would you like to join one of Amazon’s fastest growing teams, focused on driving digital transformation for organizations across Canada? Do you have experience selling into the government, education, health care, or non-profit sectors? Are you a natural “hunter” who enjoys challenging customers to think differently about their procurement and supply chain technology? Do you thrive in a fast-paced, startup environment where collaboration, ability to deal with ambiguity, and a desire to roll up your sleeves is critical?
Come be a part of a rapidly expanding $35 billion-dollar global business. With the launch of Amazon Business in Canada, we are expanding our sales team to make buying even easier for organizations and businesses across all sectors. Bring your insight, imagination and a healthy disregard for the impossible. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space, developing innovative purchasing and procurement solutions to help reimagine buying.
Account Executives in the Enterprise segment are responsible for building and managing their book of business by leveraging solution-selling; traditional and digital prospecting tactics; and strategic customer relationship management. Primary areas of responsibility include prospecting, creating personalized solutions for customers, and developing relationships with buying decision makers across functional areas--such as Information Technology, Facilities, and more.
Account Executives will also ensure that recommended solutions meet our customers’ procurement needs and will recommend approaches and alternatives that fit their environment, including: public sector contracting and procurement requirements; eProcurement integration; advance payments; and automated reconciliation processes. They work closely with customers to manage deployment and ensure that our solutions are successfully adopted.
Ideal candidates will have relevant consultative sales experience and a proven track record of meeting and exceeding program goals and revenue targets.
Roles and Responsibilities: Manage a territory of existing and greenfield Enterprise accounts by providing a consultative selling approach that helps customers solve industry-specific procurement challenges. Drive and accelerate spend adoption by advising new and existing customers on best practices for using Amazon Business strategically. Work closely with Solution Consulting, Professional Services, Product, Marketing and other key internal Amazon stakeholders to ensure customer success. Initiate prospecting and lead generation activities across public sector organizations with key C-level executives, inclusive of Finance and Procurement. Relay market needs, customer feedback, and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams. Work closely with sales leadership to provide critical updates on key deals in the pipeline and insights learned during implementation and throughout the customer journey. Educate and network with key prospect and customer contacts.
BASIC QUALIFICATIONS Experience positioning and selling innovative solutions to new and existing customers and market segments Experience with Microsoft Office products and applications Experience with sales CRM tools such as Salesforce or similar software Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS 5+ years of B2B or enterprise sales with a focus on hunting new business experience Knowledge of procurement and source to pay processes and solutions or equivalent experience Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
Posted: December 11, 2024 (Updated 1 day ago) #J-18808-Ljbffr
L’utilisation de la technologie pour dynamiser les entreprises vous passionne? Amazon Web Services (AWS) fait figure de pionnier et de chef de file reconnu de l’informatique en nuage. Dans plus de 150 pays, des millions d’entreprises en démarrage ou classées au Fortune 500, de tous les secteurs, utilisent AWS pour leurs opérations et leurs applications. AWS Professional Services aide de nombreuses entreprises dans leur transition vers un modèle d’exploitation infonuagique des TI. L’organisation Amazon Web Services (AWS) Professional Services intervient dans des projets très divers pour aider les clients et les partenaires à se libérer des contraintes et à accélérer leur évolution avec AWS. Nous transmettons les meilleures pratiques et les expériences collectives des clients dans le but d’assurer la réussite de nos clients. Nous embauchons un gestionnaire de mandats en mesure de diriger les équipes internes d’AWS ainsi que les équipes externes des partenaires et des clients pour livrer des produits et services dans le nuage AWS qui permettent à nos clients de réaliser leurs objectifs opérationnels. Vous utiliserez vos capacités relationnelles avec la clientèle et votre sens technique pour comprendre les exigences des clients et les aider à mettre en œuvre leurs projets de transformation numérique. Vous collaborerez avec de nombreuses contributeurs prenantes pour le recensement des exigences et la définition de la portée des projets. Vous travaillerez en permanence à la mise en œuvre proactive des meilleures pratiques pour nos clients et vous collaborerez avec tous les niveaux de l’organisation pour contribuer à repérer et à combler les lacunes des projets. Les engagements types des services infonuagiques sont les suivants : élaboration de la stratégie infonuagique et de l’analyse de rentabilité, évaluations de la compatibilité avec le nuage et de la migration, conception et mise en œuvre de l’architecture infonuagique, migrations du local vers le nuage et harmonisation organisationnelle du nuage. Key job responsibilities TÂCHES Collaborer avec les équipes AWS des ventes, des préventes, de la formation et du soutien technique qui sont en place, afin de comprendre les besoins des clients, leurs activités et leurs objectifs de réussite, et d’assurer la production et le développement de résultats pour les clients. Planifier, organiser et gérer toutes les étapes du cycle d’un projet pour en assurer la réussite. Cela inclut le développement et la gestion des plans de gouvernance des projets, des échéanciers et des étapes clés, des objectifs de l’équipe, des budgets et la définition des critères de réussite. Réaliser les objectifs des engagements et diriger les équipes afin d’obtenir des résultats opérationnels pour les clients par la gestion des problèmes, des risques, des décisions, des interdépendances et des moyens d’action. Collaborer avec nombreux contributeurs prenantes et les équipes des ventes AWS pour modifier la portée contractuelle, les moyens financiers et le calendrier prévu. Capacité à prendre ses responsabilités, à travailler sous pression et à respecter le budget et les échéances. Demander aux équipes internes et externes de rendre des comptes et les réorienter si nécessaire; répondre aux attentes des clients dans le cadre des engagements. Travailler avec efficacité dans un environnement dynamique dont les priorités évoluent et prendre des mesures proactives pour s’assurer que les équipes répondent aux attentes des clients ou les dépassent. Autonomie et capacité à travailler de manière efficace et indépendante, tout en étant à l’aise dans un environnement général de travail en équipe. Être axé sur les résultats, organiser les activités de travail selon des priorités, planifier et demeurer organisé pour respecter les engagements. S’assurer que les équipes AWS et les équipes des partenaires réalisent ou dépassent les objectifs opérationnels des clients. SOLUTIONS Gérer des individus, des équipes ou des groupes multiples et jouer un rôle actif dans l’analyse des objectifs et la création d’un plan pour leur réalisation, puis diriger les membres de l’équipes AWS, les nombreux contributeurs du client/experts responsables et potentiellement d’autres tiers pour réaliser ces objectifs, tout en ayant une compréhension de l’environnement du client et des contraintes quant à la mise en œuvre. Rechercher activement des moyens d’améliorer l’efficacité des processus. Faire preuve d’une vision stratégique et comprendre les exigences pour sa mise en œuvre. Capacité à prendre de manière autonome des décisions selon des politiques, des procédures et des plans d’affaires. Sens des affaires et des finances permettant d’atteindre des résultats commerciaux mesurables pour la réussite des clients. Soutenir et guider le cycle de développement des ventes en accompagnant les clients dans la définition des prochaines étapes de leurs projets infonuagiques de manière à répondre à leurs besoins. Contribuer au développement des solutions et des méthodes pratiques, ainsi qu’au développement des artéfacts de partage des connaissances. COMMUNICATION Compétences remarquables en communication et en présentation écrites et orales avec les membres des équipes et les publics de tous les niveaux. Capacité à bâtir des relations avec divers clients et nombreux contributeurs prenantes internes d’AWS, notamment les équipes de direction (vice-président et directeurs) et les ressources qui travaillent sur le projet, comme les experts responsables. Planifier et superviser la préparation et la diffusion des communications concernant les projets. Comprendre les styles opérationnels des autres personnes, les relations entre l’équipe et le client, et la dynamique d’une équipe, et ajuster son comportement en conséquence pour réussir. Reconnaître les nuances liées à la culture ou à l’environnement et s’adapter. Favoriser un environnement de travail inclusif et diversifié. TRAVAIL EN ÉQUIPE Capacité éprouvée à travailler efficacement avec des équipes et la direction exécutive dans l’environnement complexe des clients. Coéquipier efficace qui intègre, motive et crée des relations avec les équipes transversales (locales ou distantes), les commanditaires, les principales nombreux contributeurs prenantes, les dirigeants et les autres personnes ou organisations impliquées ou concernées par les projets. Expérience éprouvée de travail dans un environnement matriciel et de gestion de multiples nombreux contributeurs prenantes. Excellentes compétences en gestion des personnes, notamment la capacité à influencer, à négocier et à obtenir des résultats à l’aide de personnes n’étant pas des subordonnés directs. En tant que membre de l'équipe AWS Services Professionnels, vous rejoignez une équipe qui investit dans votre succès en proposant des programmes complets d'apprentissage et de mentorat. Il s’agit d’un poste en contact direct avec la clientèle. Si nécessaire, vous serez appelé à vous rendre chez les clients pour fournir des services professionnels. BASIC QUALIFICATIONS Plus de 7 ans d’expérience en direction et en prestation d’engagements de services en TI pour les entreprises. Plus de 5 ans d’expérience pertinente en service de conseils ou dans le secteur, avec une capacité éprouvée à bâtir des relations de confiance avec les principaux dirigeants des services opérationnels et technologiques (notamment le responsable de l’expérience client). Expérience du contact avec la clientèle, interactions avec les dirigeants des parties prenantes et expérience de direction de grands programmes de transition. Expérience éprouvée d’utilisation de méthodes pour la gestion de projets et de méthodes agiles dans le cadre des engagements au niveau des entreprises, et capacité à les mettre en œuvre pour des grands projets complexes. Baccalauréat dans un domaine technique associé ou expérience pratique équivalente. Maîtrise du français et de l'anglais si vous êtes basé à Montréal. Puisque ce rôle nécessite que l’employé interagisse avec d’autres entités d’Amazon à l’échelle mondiale ainsi qu’avec des employés et intervenants dans d’autres provinces canadiennes, la connaissance du français et de l’anglais est exigée pour ce poste si vous êtes basé à Montréal. PREFERRED QUALIFICATIONS MBA ou Maîtrise en gestion, en ingénierie ou dans un domaine technique. Spécialiste de la gestion de projets et des meilleures pratiques agiles dans le cadre d’engagements de services vastes et complexes. Gestion de projets techniques avec des équipes de 8 personnes minimum et un budget d’au moins 500 000 $. Expérience de collaboration avec des intégrateurs systèmes et des tiers pour la prestation des services. Expérience de projets et programmes de transition infonuagique. Présentations à des cadres supérieurs ou à des équipes principales de direction. Compréhension des principes et des services technologiques, notamment l’infrastructure, les applications commerciales, la gestion des données, la sécurité, les plateformes d’application et la technologie pour les utilisateurs. Certification valide en gestion de projets et expérience et certifications AWS. Amazon est engagé à créer un milieu de travail diversifié et inclusif. Amazon est un employeur qui offre à tous les mêmes opportunités et ne fait pas de discrimination fondée sur la race, l’origine nationale, le sexe, l’identité sexuelle, l’orientation sexuelle, le statut d’ancien combattant protégé, le handicap, l’âge ou autres statuts protégés par la loi. Les personnes handicapées qui souhaitent présenter une demande d’accommodement, sont invitées à aviser leur recruteur. Le salaire de base pour ce poste varie de 99 900 $/an à 166 900 $/an. Le salaire est basé sur plusieurs facteurs et peut varier en fonction des connaissances, des compétences et de l’expérience liées au poste. Amazon est une entreprise de compensation totale. En fonction du poste proposé, des actions, des paiements de signature et d'autres formes de compensation peuvent être fournies dans le cadre d'un package de compensation totale, en plus d'une gamme complète d'avantages médicaux, financiers et/ou autres. Les candidats doivent postuler via notre site de carrière interne ou externe. Posted: November 5, 2024 (Updated about 1 month ago) Posted: October 18, 2024 (Updated about 1 month ago) Posted: August 23, 2024 (Updated about 1 month ago) Posted: November 18, 2024 (Updated about 1 month ago) Posted: October 17, 2024 (Updated 2 months ago) #J-18808-Ljbffr
Amazon Robotics is building new automation systems which will transform warehouse operations. The team is seeking a talented and motivated System Development Engineer to design and develop controls for the integration of robotics systems and industrial automation equipment.
The System Development Engineer will be responsible for designing, developing, integrating, troubleshooting, and optimizing various automation solutions, while acting as an integration resource for our internal product development teams, and on behalf of our global Amazon customers.
Key job responsibilities Design, simplify and continuously improve system controls architecture including machine control code, networking, electrical design and safety design Develop controls code utilizing structured text and ladder-logic on CodeSys and Studio 5000 platforms Identify and implement system optimizations Contribute to value engineering of the system’s electrical and controls hardware components 50% travel expected to support onsite system testing If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
To apply for this role, candidates must initiate an informational meeting with the hiring manager by clicking the "Request Informational" button at the top of the job listing. BASIC QUALIFICATIONS 5+ years of systems design, software development, operations, automation, and process improvement experience 5+ years of control system working experience in PLC-based controls design, development, implementation and support 5+ years machine control code development experience with practical experience in structured text and/or ladder-logic Experience with Allen-Bradley PLCs, Siemens PLC and Soft PLCs/IPCs Experience deploying and supporting industrial automation products at scale Experience utilizing software development best practices for code management and code reviews PREFERRED QUALIFICATIONS Knowledge of engineering practices for software/hardware/network development life cycle, including coding standards, code reviews, source control management, build processes, certification, and live site operational testing Experience developing controls code utilizing Codesys platform Experience with industrial automation and controls system design Experience with TCP/IP and industrial networks Experience with industrial automation safety design Embedded programming experience with C/C++, Java, Python, or similar languages Experience with HMI design and development Ability to recognize and implement improvements to the human aspects of systems development, implementation, and use Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Posted: March 25, 2025 (Updated 10 days ago) #J-18808-Ljbffr
It is still Day 1! Come and be a part of Amazon's incredible growth story! Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these, and you'll fit right in here at Amazon's Fulfillment Technology & Robotics (FTR) organization. We are a smart team of doers who work passionately to apply advances in innovative technology to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet.
Amazon's Fulfillment Technology (AFT) team is responsible for building and maintaining world-class Warehouse Management Systems that help fulfill millions of orders every day! We're seeking a talented engineer who is a technology generalist, thrives in dynamic environments, and is passionate about solving complex, ambiguous challenges.
Key job responsibilities As a System Development Engineer, you'll play a crucial role in enhancing the availability, resiliency, and security of our WMS (Warehouse Management Systems). You'll collaborate with over 100 core engineering teams across multiple locations, developing automation for recurring manual infrastructure-related tasks, software upgrades, AWS region creation/migration, automation and infrastructure using Python, Java, and AWS Cloud technologies (including Lambda, Fargate, ECS, DynamoDB, SNS, SQS, S3, and EventBridge). Responsibilities include building and developing tools to automate manual business and operational processes. Your responsibilities will include continuous improvement of the systems and pipelines that power FTR's products and features, as well as building scalable, maintainable and secure solutions to ensure services and systems meet our high standards for coding and operational excellence. Responsibilities also include troubleshooting, diagnosing, and fixing production software issues; developing monitoring solutions; performing software maintenance and configuration; tracking and resolving technical challenges.
The ideal candidate The ideal candidate should be detail-oriented, have superior verbal and written communication skills, and possess strong organizational skills with the ability to juggle multiple tasks at once. They must be able to work independently and maintain professionalism under pressure. The candidate should be able to identify problems before they happen and implement solutions that detect and prevent outages. They must have the ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) RRSP Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.
Platform Engineering and Services AFT’s Platform Engineering & Services team leverages data, process improvement, and innovative technologies to provide comprehensive engineering excellence services/solutions across AFT’s product portfolios.
Minimum Requirements 2+ years of non-internship professional software development experience Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience with distributed systems at scale Experience in automating, deploying, and supporting large-scale infrastructure
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr
Sr. Technical Program Manager, Amazon Fulfillment Technologies (AFT) - Workforce Optimization Our team is looking for a Senior Technical Program Manager to lead large programs impacting hundreds of thousands of associates across Amazon's fulfillment network. These programs aim to increase the flexibility of our fulfillment workforce through proactive training as well as to improve data privacy through centralized data access policies and tools. As the leader of these programs, you will get the opportunity to work on highly visible projects that directly impact the associate experience. You will be involved in all aspects of the software development cycle including scoping, design, implementation, testing, and delivery of your product as well as adoption across Amazon.
Key job responsibilities
In this position, you will lead multiple work streams involving collaboration across different tech and business teams. You will be responsible for driving technical direction, execution, and adoption. You will work with Software Managers, Program Managers, Product Managers, and Software Developers across organizations to define, deliver, and report on the status of our roadmaps.
You should be able to take complex and ambiguous business requirements and break them down into manageable projects, write functional specifications where appropriate, and then deliver them in a successful and timely manner. You should be equally comfortable digging into business requirements as you are drilling into architecture and design with development teams. You are not fazed by ambiguity or competing priorities. You anticipate bottlenecks and are an expert at balancing business needs versus technical constraints to move projects forward quickly. Successful candidates will have a technical background, be detail-driven, have excellent problem-solving abilities, and be able to communicate and influence at all levels.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) RSP Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.
Workforce Optimization
AFT’s Workforce Optimization team delivers innovative platforms and products to automate labor management and staffing decisions across processes and functions at Amazon’s global fulfillment network locations. BASIC QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- 5+ years of technical program management working directly with software engineering teams experience PREFERRED QUALIFICATIONS - 3+ years of software development experience
- Bachelor's degree in engineering, computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr
Applied Scientist, Conversational AI Modeling and Learning Conversational AI Modeling and Learning (CAMEL) team is part of Amazon Devices organization where our mission is to build a best-in-class Conversational AI that is intuitive, intelligent, and responsive, by developing superior Large Language Models (LLM) solutions and services which increase the capabilities built into the model and which enable utilizing thousands of APIs and external knowledge sources to provide the best experience for each request across millions of customers and endpoints. We are looking for a passionate, talented, and resourceful Applied Scientist in the field of LLM, Artificial Intelligence (AI), Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, to invent and build scalable solutions for a state-of-the-art context-aware conversational AI. A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also have hands-on experiences in building Generative AI solutions with LLMs, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, moving fast to ship solutions and then iterating on user feedback and interactions. Key Job Responsibilities As an Applied Scientist, you will leverage your technical expertise and experience to collaborate with other talented applied scientists and engineers to research and develop novel algorithms and modeling techniques to reduce friction and enable natural and contextual conversations. You will analyze, understand and improve user experiences by leveraging Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in artificial intelligence. You will work on core LLM technologies, including Prompt Engineering and Optimization, Supervised Fine-Tuning, Learning from Human Feedback, Evaluation, Self-Learning, etc. Your work will directly impact our customers in the form of novel products and services. BASIC QUALIFICATIONS - PhD, or Master's degree and 2+ years of building machine learning models for business application experience
- PhD, or a Master's degree and experience in CS, CE, ML or related field research
- Experience programming in Java, C++, Python or related language
- 3+ years’ experience with modeling languages and tools like PyTorch / TensorFlow, R, scikit-learn, numpy, scipy, etc
- Solid ML background and familiar with standard NLU, NLG, and LLM techniques PREFERRED QUALIFICATIONS - PhD in Computer Sciences, Electrical Engineering, or Mathematics with specialization in machine learning, deep learning, or natural language processing
- 1+ years experience in building conversational AI and/or natural language processing systems.
- Publications at peer-reviewed NLP/ML conferences (e.g. ACL, EMNLP, NAACL, NeurIPS, ICLR, ICML, AAAI, etc.)
- Scientific thinking and the ability to invent, a track record of thought leadership and contributions that have advanced the field.
- 2+ years experience with large scale distributed systems such as Hadoop, Spark etc.
- Excellent written and spoken communication skills #J-18808-Ljbffr
Would you like to be part of the Greenfield team in Canada that is focused on increasing adoption of Amazon Web Services by developing strategic accounts with the Fortune 1000? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As an Enterprise Sales Representative you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. Your responsibilities will include driving revenue, adoption, and market penetration in enterprise accounts. The ideal candidate will possess both a sales and technical background that enables them to drive engagement at the CXO level as well as with software developers and IT architects. They should also be a self-starter who is prepared to develop and execute against a territory coverage plan and consistently deliver on quarterly revenue targets. Key job responsibilities Drive revenue and market share within the geography Meet or exceed quarterly revenue targets Develop and execute a comprehensive regional plan centered around sales engagement and customer go-to-market including vertical-centric approaches Accelerate customer adoption Maintain a robust sales pipeline and coach individual sales team members on opportunity development within that context Work with partners to extend reach & drive adoption Manage customer facing contract negotiations Develop long-term strategic relationships with key accounts at the CxO / VP level Ensure customer satisfaction Expect moderate travel About the team AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Minimum Requirements 5+ years of full sales cycle, technology sales or equivalent business development, sales engineering/consulting or equivalent experience 3+ years of technology sales selling enterprise software, networking, infrastructure, managed hosting services, or cloud computing services experience Experience with technology platform sales with an understanding of government IT, data centers, cloud services and cloud adoption Experience driving new business in greenfield accounts at the C-suite level or equivalent Experience with sales CRM tools such as Salesforce or similar software Bachelor's degree or equivalent Experience identifying, developing, negotiating, and closing large-scale technology deals Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr
L’utilisation de la technologie pour dynamiser les entreprises vous passionne? Amazon Web Services (AWS) fait figure de pionnier et de chef de file reconnu de l’informatique en nuage. Dans plus de 150 pays, des millions d’entreprises en démarrage ou classées au Fortune 500, de tous les secteurs, utilisent AWS pour leurs opérations et leurs applications. AWS Professional Services aide de nombreuses entreprises dans leur transition vers un modèle d’exploitation infonuagique des TI.
Le poste
L’organisation Amazon Web Services (AWS) Professional Services intervient dans des projets très divers pour aider les clients et les partenaires à se libérer des contraintes et à accélérer leur évolution avec AWS. Nous transmettons les meilleures pratiques et les expériences collectives des clients dans le but d’assurer la réussite de nos clients.
Nous embauchons des gestionnaires principaux de l’engagement en mesure de diriger les équipes internes d’AWS ainsi que les équipes externes des partenaires et des clients pour livrer des produits et services dans le nuage AWS qui permettent à nos clients de réaliser leurs objectifs opérationnels. Vous utiliserez vos capacités relationnelles avec la clientèle et votre sens technique pour comprendre les exigences des clients et les aider à mettre en œuvre leurs projets de transformation numérique.
Vous collaborerez avec de nombreuses parties prenantes pour le recensement des exigences et la définition de la portée des projets. Vous travaillerez en permanence à la mise en œuvre proactive des meilleures pratiques pour nos clients et vous collaborerez avec tous les niveaux de l’organisation pour contribuer à repérer et à combler les lacunes des projets. Les engagements types des services infonuagiques sont les suivants : élaboration de la stratégie infonuagique et de l’analyse de rentabilité, évaluations de la compatibilité avec le nuage et de la migration, conception et mise en œuvre de l’architecture infonuagique, migrations du local vers le nuage et harmonisation organisationnelle du nuage.
Key job responsibilities TÂCHES Collaborer avec les équipes AWS des ventes, des préventes, de la formation et du soutien technique qui sont en place, afin de comprendre les besoins des clients, leurs activités et leurs objectifs de réussite, et d’assurer la production et le développement de résultats pour les clients. Planifier, organiser et gérer toutes les étapes du cycle d’un projet pour en assurer la réussite. Cela inclut le développement et la gestion des plans de gouvernance des projets, des échéanciers et des étapes clés, des objectifs de l’équipe, des budgets et la définition des critères de réussite. Réaliser les objectifs des engagements et diriger les équipes afin d’obtenir des résultats opérationnels pour les clients par la gestion des problèmes, des risques, des décisions, des interdépendances et des moyens d’action. Collaborer avec les parties prenantes et les équipes des ventes AWS pour modifier la portée contractuelle, les moyens financiers et le calendrier prévu. Capacité à prendre ses responsabilités, à travailler sous pression et à respecter le budget et les échéances. Demander aux équipes internes et externes de rendre des comptes et les réorienter si nécessaire; répondre aux attentes des clients dans le cadre des engagements. Travailler avec efficacité dans un environnement dynamique dont les priorités évoluent et prendre des mesures proactives pour s’assurer que les équipes répondent aux attentes des clients ou les dépassent. Autonomie et capacité à travailler de manière efficace et indépendante, tout en étant à l’aise dans un environnement général de travail en équipe. Être axé sur les résultats, organiser les activités de travail selon des priorités, planifier et demeurer organisé pour respecter les engagements. S’assurer que les équipes AWS et les équipes des partenaires réalisent ou dépassent les objectifs opérationnels des clients.
SOLUTIONS Gérer des individus, des équipes ou des groupes multiples et jouer un rôle actif dans l’analyse des objectifs et la création d’un plan pour leur réalisation, puis diriger les membres de l’équipes AWS, les parties prenantes du client/experts responsables et potentiellement d’autres tiers pour réaliser ces objectifs, tout en ayant une compréhension de l’environnement du client et des contraintes quant à la mise en œuvre. Rechercher activement des moyens d’améliorer l’efficacité des processus. Faire preuve d’une vision stratégique et comprendre les exigences pour sa mise en œuvre. Capacité à prendre de manière autonome des décisions selon des politiques, des procédures et des plans d’affaires. Sens des affaires et des finances permettant d’atteindre des résultats commerciaux mesurables pour la réussite des clients. Soutenir et guider le cycle de développement des ventes en accompagnant les clients dans la définition des prochaines étapes de leurs projets infonuagiques de manière à répondre à leurs besoins. Contribuer au développement des solutions et des méthodes pratiques, ainsi qu’au développement des artéfacts de partage des connaissances.
COMMUNICATION Compétences remarquables en communication et en présentation écrites et orales avec les membres des équipes et les publics de tous les niveaux. Capacité à bâtir des relations avec divers clients et parties prenantes internes d’AWS, notamment les équipes de direction (cadres, vice-président directeur, vice-président et directeurs) et les ressources qui travaillent sur le projet, comme les experts responsables. Planifier et superviser la préparation et la diffusion des communications concernant les projets. Comprendre les styles opérationnels des autres personnes, les relations entre l’équipe et le client, et la dynamique d’une équipe, et ajuster son comportement en conséquence pour réussir. Reconnaître les nuances liées à la culture ou à l’environnement et s’adapter. Favoriser un environnement de travail inclusif et diversifié.
TRAVAIL EN ÉQUIPE Capacité éprouvée à travailler efficacement avec des équipes et la direction exécutive dans l’environnement complexe des clients. Coéquipier efficace qui intègre, motive et crée des relations avec les équipes transversales (locales ou distantes), les commanditaires, les principales parties prenantes, les dirigeants et les autres personnes ou organisations impliquées ou concernées par les projets. Expérience éprouvée de travail dans un environnement matriciel et de gestion de multiples parties prenantes. Excellentes compétences en gestion des personnes, notamment la capacité à influencer, à négocier et à obtenir des résultats à l’aide de personnes n’étant pas des subordonnés directs.
Il s’agit d’un poste en contact direct avec la clientèle. Si nécessaire, vous serez appelé à vous rendre chez les clients pour fournir des services professionnels (jusqu'à 70%).
Le salaire de base pour ce poste varie de 126 000 $/an à 210 400 $/an. Le salaire est basé sur un certain nombre de facteurs et peut varier en fonction des connaissances, des compétences et de l’expérience liées au poste. Amazon est une entreprise qui propose une rémunération totale. En fonction du poste proposé, des actions, des paiements de signature et d’autres formes de rémunération peuvent être fournies dans le cadre d’un package de rémunération total, en plus d’une gamme complète d’avantages médicaux, financiers et/ou autres. #J-18808-Ljbffr
