Build a career that lasts.NEW GRADS ARE ENCOURAGED TO APPLY. Part-time & Full-time opportunities are available.At Axis Therapy & Performance, we don't just help you fill a schedule, we teach you how to refine your skills so you can build a sustainable, rewarding career in massage therapy. We train our RMTs to treat more than just tension: you'll develop the hands-on techniques and clinical reasoning to create real outcomes for clients ranging from office workers and busy moms to athletes and weekend warriors.We're not a spa, we're a performance-driven clinic that believes in manual therapy as a long-term profession. That means training you to treat effectively, without burning out in five years.Our centrally located Mississauga clinic offers easy highway access and free parking, making it a realistic commute from across the West GTAWhy Axis?Career-Longevity Focus – Learn techniques that protect your body while delivering deep results.Structured Mentorship – Weekly training on clinical reasoning, treatment planning, and advanced manual therapy (dry needling, run assessments, assisted stretching, etc.).Diverse Caseload – Everyday people, athletes, and everyone in between — no cookie-cutter spa treatments.One-of-a-Kind Culture – Collaborative, energetic, and team-first. From yacht parties to year end awards, you'll feel part of something bigger.Growth Pathways – Opportunities to mentor, lead, and specialize as your career evolves.What You'll DoProvide results-driven care using evidence-informed techniques.Work with clients across all walks of life — desk workers, parents, athletes, weekend warriors.Build rapport and long-term treatment plans through strong clinical reasoning.Collaborate with physiotherapists, chiropractors, and fellow RMTs to deliver holistic care.Participate in workshops, mentorship, and outreach to continually sharpen your skills.RequirementsRegistered and in good standing with CMTO.Passion for learning and building a long-term career.Strong communicator who thrives in a collaborative team.Flexible with evenings/weekends (balanced schedules).Open-minded, positive, and motivated by resultsBenefitsCompetitive fee split (average FULL-TIME therapists earn $5000–$9,000 monthly in year one)On-site gym + casual work attireIn-house workshops & continuing education fundingCareer growth into leadership or teaching rolesMental health benefits via Inkblot TherapyStaff discounts on treatments + preferred vendor perks (Goodlife, Empire Custom Suits, SPOT Pet Insurance)Quarterly socials (yacht parties, BBQs, formal gala/awards)In-house social media promotion to help grow your professional brandJob Types: Full-time, Part-time
This role reports to the Lead Coordinator (LC) of the respective clinic. In this role, you will provide excellence in front desk operations, clinic workflow and service to support therapists and clients to deliver a lasting impression on each client. The ideal candidate has a positive attitude, eagerness and passion for getting things done in an efficient and accurate manner, all while upholding Axis standards.The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities and/or tasks may be assigned from time to time.This role will be a split opportunity between Axis Therapy and Performance - Riverdale & Axis Therapy and Performance - Downtown (8 Mercer St., Unit 3 Toronto, ON M5V 0C4)WHAT YOU'LL DOPromote the clinic cultureEmbody Axis core values and standards to help deliver the Axis Experience to all clientsSupport therapists in their day-to-day needs to ensure smooth workflowsMaintain facility standards and ensure utmost compliance with the Axis policies and safety standardsConstantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backsManage client bookings and arrival timesEnsure initial, canceled, no showed, and wait-listed clients are contacted as necessaryAccurately and precisely capture referral notes for new clientsEnsure all billing, invoicing and claims are submitted and filed accuratelyEnsure clinic organization and cleanliness is consistently monitored and up to clinic standardsWork with the LC to follow up on any outstanding payments as necessaryRespond to all medical request inquiries received at the clinicComplete all cash reconciliation and reporting processes at end of day/end of monthEnsure excellent communication with all CCs, therapists and leadership to ensure smooth operationsWork with LC to assist with any tasks, business initiatives and documentation as neededRequirementsYou are flexible to work days, evenings and/or weekend hours as needed You must be able to work a minimum of 3 shifts per week (equivalent to ~15 hours per week) You have strong attention to detail You are passionate by nature, wanting to help your team grow as a whole You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients You are able to work independently with minimal supervision as well as within a team You have an innate drive to work hard, take initiative, and hustle You come in everyday with your professional cap on, and as your authentic self You prioritize your mental and physical health so you can come in everyday as the best version of yourself You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out You care about your workspace, ensuring your space is clean and presentable You embody strong sales, communication and customer service skills You are open-minded and adaptable to new workflows and business initiatives BenefitsCasual work attire On-site gym Competitive fee-split Bonus incentives for referrals of new staff members Staff discounted treatment sessions Health Benefits (some conditions apply) Mental health support via Inkblot Therapy
Are you a passionate person seeking a clinic that fosters collaboration, offers a vibrant clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is seeking enthusiastic individuals to join our team.At Axis, the Client Coordinator (CC) is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and clients.About Us:At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy. Established in 2018, our clinics in the Greater Toronto Area embody a vibrant culture of hard work and dedication to providing exceptional care. We're committed to continuous learning and offer opportunities for professional growth.Our Values:Determination Collaboration Outcome-Obsession Role Overview:This role reports to the Lead Coordinator (LC) of the respective clinic. In this role, you will provide excellence in front desk operations, clinic workflow and service to support therapists and clients to deliver a lasting impression on each client. The ideal candidate has a positive attitude, eagerness and passion for getting things done in an efficient and accurate manner, all while upholding Axis standards.The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities and/or tasks may be assigned from time to time.What You'll Do:Promote the clinic culture Embody Axis core values and standards to help deliver the Axis Experience to all clients Support therapists in their day-to-day needs to ensure smooth workflows Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs Manage client bookings and arrival times Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary Accurately and precisely capture referral notes for new clients Ensure all billing, invoicing and claims are submitted and filed accurately Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards Work with the LC to follow up on any outstanding payments as necessary Respond to all medical request inquiries received at the clinic Complete all cash reconciliation and reporting processes at end of day/end of month Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations Work with LC to assist with any tasks, business initiatives and documentation as needed Who You Are:You have 1+ years experience in customer service and/or hospitality You are flexible to work days, evenings and/or weekend hours as needed You must be able to work a minimum of 3 shifts per week (equivalent to ~15 hours per week) You have strong attention to detail You are passionate by nature, wanting to help your team grow as a whole You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients You are able to work independently with minimal supervision as well as within a team You have an innate drive to work hard, take initiative, and hustle You come in everyday with your professional cap on, and as your authentic self You prioritize your mental and physical health so you can come in everyday as the best version of yourself You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out You care about your workspace, ensuring your space is clean and presentable You embody strong sales, communication and customer service skills You are open-minded and adaptable to new workflows and business initiatives Perks This Role Offers:On-Site Gym Casual Work Attire Competitive Salary Bonus Incentives for Staff Referrals Staff Discounted Treatment Sessions Growth and Leadership Opportunities Health Benefits (some conditions apply) Mental Health Benefits via Inkblot Therapy The Best Culture/Work Environment in the Industry Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.) Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.) Job Types: Full-time, Part-time, PermanentRequirementsExperience:Front desk: 1 year (preferred) Administrative: 1 year (preferred) Work Location: In personBenefitsBenefits:Casual dress Dental care Extended health care (some conditions apply) On-site gym Store discount Vision care Wellness program
Senior Coordinator – Operations, People & PerformanceAxis Therapy & Performance | Scarborough & MarkhamFull-Time, In-Person Role. $50,000-$58,000 annual salaryRole OverviewThe Senior Coordinator is a multi-site leadership role responsible for front-desk operations, client experience, and team performance across our Scarborough and Markham clinics. This role exists to create consistency, accountability, and momentum—ensuring both locations operate at the same high Axis standard every day.You'll be hands-on, highly visible, and regularly on-site at both clinics. Acting as the connective tissue between Client Coordinators, Clinic Directors, and the Regional Coordinator, you'll coach people, optimize systems, and drive performance where it matters most: clients, conversions, and team execution.This is not a passive coordination role. It's for someone who takes ownership, spots gaps quickly, and knows how to move people and numbers forward.Core ResponsibilitiesPeople Leadership & CoachingLead, coach, and hold Client Coordinators (and Lead Coordinators, where applicable) accountable to clear performance standardsTrain teams on client communication, sales conversations, and service excellenceProvide real-time feedback, reinforcement, and corrective coaching to raise the bar consistentlySupport Clinic Directors by reinforcing expectations and escalating issues with clarity and solutionsClient Experience & Sales PerformanceOwn the front-desk client journey end-to-end, ensuring a seamless, high-conversion Axis experienceDrive booking, retention, and rebooking through strong sales instincts and confident client conversationsMonitor and improve key metrics (conversion rates, cancellations, rebooks, client feedback)Support community outreach and local initiatives that grow awareness and demandOperations & ExecutionEnsure operational systems, workflows, and brand standards are executed consistently across both locationsManage multiple priorities simultaneously without losing detail or follow-throughIdentify inefficiencies, fix broken processes, and proactively implement improvementsAct as a reliable operator who turns direction into action and keeps things movingWhat This Role RequiresStrong people-coaching skills with the confidence to lead, correct, and motivateSales experience and comfort owning performance metrics (not just "being friendly")Operational discipline and the ability to manage complexity across multiple locationsClear, direct communication and proactive problem-solvingHigh ownership mentality—you don't wait to be told, you see it and handle itWillingness and ability to travel regularly between Scarborough and MarkhamWho Thrives HereYou'll thrive in this role if you:Love coaching people and pushing teams to perform at a higher levelThink in systems but execute in real timeCare deeply about client experience and business resultsWant responsibility, trust, and the opportunity to grow into bigger leadership rolesThis role is ideal for someone who wants to be in the engine room of a growing business, not on the sidelines.BenefitsRole Benefits Full-time hours Salaried position Comprehensive benefits package Paid vacation Opportunity for leadership growth within a multi-location clinic environment Direct involvement in strategic operations and team development
Senior CoordinatorRole DescriptionReports to: Regional CoordinatorDirect reports: Client Coordinators + Lead Coordinator (if applicable)Compensation: $50,000-$58,000/yearWho You AreYou meet all the criteria outlined for the Lead Coordinator roleYou have demonstrated exceptional leadership and organizational abilities, including overseeing cross-location initiatives.You possess the ability to balance the operations, culture, and performance metrics of two clinics simultaneously. You excel in fostering collaboration between clinic teams and promoting brand consistency.You have a track record of managing multiple priorities effectively and a proactive approach to problem-solving.QualitiesUnderstand and embody the Axis vision, mission and values to deliver the Axis experienceAbility to work independently with minimal supervision as well as within a teamExcellent attendance and punctuality Exceptional organizational & multi-tasking skills to ensure quality services are providedDrive to work hard, take initiative, and hustle Strong sales, communication and customer service skillsFocused on the growth and development of the team as a wholeOpen-minded and adaptable to new workflows and business initiativesExcellent work ethic with strong interpersonal and time management skillsProven ability to affect change and lead a team
Primary ObjectivesThe Senior Coordinator role encompasses the objectives of the Lead Coordinator role, with additional responsibilities to:
Leadership Across Clinics: Ensure consistency in operations, client experience, and team performance across two clinics, ensuring all targets are being met. Strategic Planning: Collaborate with Regional Coordinator and Clinic Directors to set and achieve goals for both clinics. Team Development: Mentor and support Lead Coordinators (if applicable), ensuring they meet performance expectations and maintain high morale.A. Leadership Everything outlined in the Lead Coordinator role, plus:Coordinate workflows and communication between the two clinic teams to ensure alignment with Axis standards. Conduct weekly check-ins with the Lead Coordinators and/or Client Coordinators at each clinic to monitor progress and address challenges.Lead team-building efforts across locations to promote cohesion and a unified culture.Act as the main point of contact for cross-clinic operations, projects, and initiatives.B. Client Experience JourneyAccountability of ALL client coordinators as it relates to:Greet all clients with high energy and enthusiasmDevelop rapport with clients during initial phone calls, showing empathy and getting them excited about their treatment Welcome all clients by providing world class customer experience by showing high energy and enthusiasm. Provide assistance and interact with clients using the "Grandmother visits" mentality Act as the source of information for clients: location(s), services, physical therapists, events, coverage, priceEnsure front desk décor, cleanliness, and setup is top notch Engage with clients once their treatment is complete, and ask how their treatment was. If positive, ask clients to provide a review on Google if they haven't already, and send review link via emailEnsure clients book out their future treatments as per their treatment plan. Remind clients the importance of staying committed to their treatment plan to reach their goals and the benefit of booking out treatments in advance to get the time that best works with their schedule, reiterating how busy the therapists can getGraduate – celebrate when clients complete their plan of care and/or convert to maintenance Perform excellent customer service in the form of call backs for fall off clients, ensuring clients on waitlists are booked when space becomes available and rescheduling clients when necessary Participate in community outreaches and business development initiatives to generate new assessments and revenue growthC. FeedbackWeekly meetings with Regional Coordinator to discuss wins and challenges Participate in ongoing mentorship and educational workshopsD. Clinic Space Report any issues with the physical space of the clinic to the Clinic Director Ensure Front desk and client waiting area are clean, organized, and presentableEnsure treatment rooms, kitchen, and exercise area are clean, organized, and presentableEnsure Products are stocked, organized, and presentableEnsure floors are clean, garbage is taken out, and space is sanitized regularlyE. OperationsCompletion of SC digital checklistWeekly ScoreboardOversee front desk phone performance, email management, and walk-in procedureEnsure compliance with Client experience operations – Winback calls, Retention calls, Confirmation calls, Reviews, Client Satisfaction survey, New client Registry, etc.Oversee scheduling of Client appointments, invoicing, collections, outstanding paymentsDirection procedures related to specific programs and Client types (WCB, WSIB, MVA, etc.)Schedule and review reported hours for cc teamPayment reconciliation & outstanding billingsPayment reconciliation auditsRecruitment, interviewing and onboarding of future cc's Generate & monitor all callback/cancellation/confirmation call logsMonthly compensation and invoice reports for all staff (CCs and PTs)Inventory management - ordering of stock & suppliesF. MarketingPromote Brand Loyalty on personal social media pages (i.e reposts, booking links, etc.)Participating, co-ordinating, assisting with outreach programsRequirementsOverall Role RequirementsThe Senior Coordinator oversees front desk operations, client experience, and team performance across two Axis Therapy & Performance clinic locations (Scarborough and Markham). This role ensures consistency in operations, culture, and brand standards while supporting daily clinic performance and growth.The Senior Coordinator is required to regularly travel between both clinic locations, maintain a strong on-site presence, and act as the primary link between clinic teams, Clinic Directors, and the Regional Coordinator.This role requires the ability to: Lead, support, and hold accountable Client Coordinators and Lead Coordinators (if applicable) Maintain a consistent, high-quality Axis client experience across both clinics Manage multiple priorities, workflows, and performance metrics simultaneously Communicate clearly, problem-solve proactively, and drive operational improvements Support business development, client retention, and community outreach initiatives This is a hands-on leadership role requiring strong organization, adaptability, and ownership to deliver a seamless Axis experience across both locations.BenefitsRole Benefits Full-time hours Salaried position Comprehensive benefits package Paid vacation Opportunity for leadership growth within a multi-location clinic environment Direct involvement in strategic operations and team development
New graduates and residents are welcome to apply. Are you a driven Physiotherapist searching for a clinic that values collaboration, cultivates a positive and energetic culture, provides strong mentorship, and genuinely invests in your professional journey and personal growth? Axis Therapy & Performance is growing, and we're excited to bring on passionate individuals to join our Markham team.
If you do not currently have pelvic health training but are interested in taking the course, we still encourage you to apply. We would be happy to discuss opportunities for having the course covered.
What You'll Do:
Greet and engage clients with enthusiasm and professionalism
Deliver exceptional, personalized care and experiences
Build strong rapport and establish treatment goals with clients
Design and implement treatment plans tailored to client needs
Educate clients on their plans and encourage active commitment
Collaborate with fellow therapists to ensure well-rounded care
Contribute to community outreach and clinic initiatives
Participate in meetings to set goals and support personal development
Requirements
Licensed and in good standing with your professional college
Open to working flexible hours, including evenings and weekends
Passionate about growth—both personal and within a team
Strong communicator with excellent customer service skills
Comfortable working independently while thriving in collaboration
Detail-oriented and committed to maintaining a professional workspace
Open-minded, adaptable, and receptive to new approaches
Benefits
On-Site Gym
Casual Dress Code
Competitive Fee-Split
Structured In-House Mentorship
Staff Referral Bonus Incentives
Discounted Treatment Sessions for Staff
Career Growth & Leadership Opportunities
Dedicated In-House Social Media Marketing
Mental Health Benefits through Inkblot Therapy
Continuing Education Funding Support
A Fun, Supportive Culture—truly the best in the industry
Quarterly Staff Socials (Yacht Parties, BBQs, Formal Holiday Gala & Awards, and more)
Exclusive Partner Discounts (SPOT Pet Insurance, Goodlife, Empire Custom Suits, etc.)
Job Types: Full-time, Part-time, Permanent
Recent graduates and residents are welcome to apply. Are you a motivated Physiotherapist looking for a clinic where teamwork thrives, mentorship is a priority, and your growth truly matters? At our clinic, you'll step into a busy and steady caseload right away, supported by a collaborative team and a culture that cares about your success. We provide competitive compensation splits, ongoing mentorship, and a vibrant environment where you can continue to expand your expertise while taking on new challenges with confidence.Role Overview:
As a Physiotherapist at Axis Therapy & Performance, you'll report directly to the Clinic Director. We're looking for individuals who exude positivity, embrace new challenges, and thrive in a collaborative environment. Your responsibilities will include providing exceptional care to clients, developing treatment plans, collaborating with colleagues, and actively participating in community outreach initiatives.What You'll Do:Welcome clients with enthusiasm and energy Provide exceptional care and personalized experiences Develop rapport with clients and establish treatment goals Create and implement treatment plans Educate clients on treatment plans and encourage commitment Collaborate with other therapists to ensure comprehensive care Participate in community collaborations and outreach events Attend meetings to set goals and foster personal growth RequirementsLicensed and in good standing with your affiliated college Flexible to work varied hours, including evenings and weekends Passionate about professional growth and team development Excellent communication and customer service skills Able to work independently and collaboratively Committed to maintaining a clean and presentable workspace Open-minded and adaptable to new initiatives BenefitsOn-Site Gym Casual Work Attire Competitive Fee-Split Ongoing In-house Mentorship Bonus Incentives for Staff Referrals Staff Discounted Treatment Sessions Growth and Leadership Opportunities In-house Social Media Marketing for Staff Mental Health Benefits via Inkblot Therapy Continuing Education Funding Opportunities The Best Culture/Work Environment in the Industry Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.) Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)
We're expanding the Downtown team Are you a passionate Registered Massage Therapist seeking a clinic that fosters collaboration, offers a vibrant clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is seeking enthusiastic individuals to join our team. New graduates are encouraged to apply.Role Overview:As an RMT at Axis Therapy & Performance, you'll report directly to the Clinic Director.We're looking for individuals who exude positivity, embrace new challenges, and thrive in a collaborative environment. Your responsibilities will include providing exceptional care to clients, developing treatment plans, collaborating with colleagues, and actively participating in community outreach initiatives.What You'll Do:Welcome clients with enthusiasm and energyProvide exceptional care and personalized experiencesDevelop rapport with clients and establish treatment goalsCreate and implement treatment plansEducate clients on treatment plans and encourage commitmentCollaborate with other therapists to ensure comprehensive careParticipate in community collaborations and outreach eventsAttend meetings to set goals and foster personal growthRequirementsLicensed and in good standing with your affiliated college Flexible to work varied hours, including evenings and weekendsPassionate about professional growth and team development Excellent communication and customer service skillsAble to work independently and collaboratively Committed to maintain a clean and presentable workspaceOpen-minded and adaptable to new initiativesBenefitsOn-Site GymCasual Work AttireCompetitive Fee-SplitOngoing In-house MentorshipBonus Incentives for Staff ReferralsStaff Discounted Treatment SessionsGrowth and Leadership OpportunitiesIn-house Social Media Marketing for StaffMental Health Benefits via Inkblot TherapyContinuing Education Funding OpportunitiesThe Best Culture/Work Environment in the IndustryQuarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.)Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire
Custom Tailored Suits, etc.)In house clinical development workshops (Dry Needling, Run Assessments, Assisted
Stretching etc.)
